Congratulations and welcome to your beautiful new home at Augusta by Mosaic at 4 First Avenue, Burleigh Heads.
This page summarises the critical information you might need to refer to while living in Augusta, from general building information, warranties and manuals and key contacts.
We understand that moving into a new apartment can be a daunting experience.
Rest assured, having delivered over 65 projects and counting, you are in experienced and sympathetic hands.
Our commitment to our customers doesn’t stop once a building is complete. We maintain the management and caretaking of our properties post-completion so that our buyers, and their homes, are well looked after for years to come.
Mosaic has a dedicated team on the ground at Augusta to make your living experience as smooth and stress-free as possible.
As part of our commitment to delivering Enduring Value, considerable emphasis was placed right from the outset on incorporating the most current and innovative sustainability principles into Augusta’s design, construction, and ongoing maintenance.
The result is an exemplary collection of homes that look and feel amazing while at the same time being friendlier to the environment and community.
We are incredibly proud of Augusta by Mosaic; we hope you are too.
There are several different entities involved in the ongoing management of your building.
For many clients, this will be their first experience owning property under a Body Corporate scheme.
It is important to understand the functions of each entity to ensure you have the best experience with:
Below is some vital information on each of the entities involved in Augusta’s ongoing management and maintenance.
We have also created a handy visual illustration of each entity’s purpose and relationship to the Body Corporate. Click the button below to access it.
One of Mosaic Property Group’s most important points of difference is the retention of management rights for each building we deliver.
While many developers will sell a development’s management rights for significant revenue, our model prioritises an enduring relationship with all of our projects, with a 25-year horizon.
In doing so, our highly experienced Caretaking and Letting ensures Augusta’s common areas are maintained to the best possible standard, per the budget and scope of duties defined within the Caretaking and Letting Agreement contracted with the Body Corporate.
Our Caretaking team is one of Mosaic’s largest and growing departments, with over 45 full-time onsite caretakers across South East Queensland.
A team of dedicated cleaning, landscaping, and maintenance contractors further supports them.
The Body Corporate is the legal entity by which the common areas of your building are managed and maintained on behalf of all owners.
It determines and enforces its own rules for the building, called By-Laws. These regulations cover matters such as parking, noise, use of the common areas, changes to the external appearance of the building etc. During the development process, Mosaic puts together the by-laws incorporating learnings from previous buildings into standard practice clauses.
You can contact your Strata Manager for a copy of Augusta by laws.
A committee of representatives will be elected to discharge the day-to-day decision-making duties of the body corporate on behalf of all owners. This election takes place at the first Annual General Meeting, which is usually held a few months following settlement.
Until a committee can be established, Mosaic Property Group acts as the body corporate temporarily and will work with the new committee to ensure a smooth transition.
The role of strata management is to facilitate the administration of the Body Corporate. Duties include:
The strata management company for Augusta’s Body Corporate is Stratacare.
Contact Details:
Stratacare Australia
07 3435 5300
reception@stratacare.com.au
For your convince, we have provided the below contact details for you to assist with enquiry or emergency situations.
If you have an emergency apartment maintenance issue during office hours, please contact Mosaic Caretaking on 07 3667 8219.
To report any other situations that are likely to cause injury or damage to property outside of office hours, please call 07 3667 8220.
Please call 000 in the case of Fire, Medical Emergency, or if Police are required to attend.
Queries relating to the body corporate and by-laws.
Contact Details:
Stratacare Australia
07 3435 5300
reception@stratacare.com.au
To notify of items within 12-month DLP
Including appliance & aircon issues within 6 weeks of move-in
Contact:
1300 336 989
Rectification Items must be submitted through the Mosaic DLP Rectification Submission Form.
For any questions: rectifications@mosaicproperty.com.au
To raise appliance issues 6 weeks post move-in.
Contact:
Harvey Norman Commercial
07 3297 3700
stapylton.service@au.harveynorman.com
Please also cc Mosaic Rectifications
To raise aircon issues or queries 6 weeks post move-in.
Contact:
Snowdonia
07 3482 0700
service@snowdonia.com.au
If you experience an urgent issue such as being locked out, dangerous electrical fault, blocked drain causing damage, hot water issue, significant leak or any other concern that is likely to cause injury or damage to property, please contact the following:
Locksmiths | Able Security
07 5443 7955
bne@ablesecuritygroup.com
Mosaic Property Group
8.30am – 5pm, Mon – Fri | 1300 336 989
Outside of business hours | 07 3667 8220
Major incidents
Police, Fire, Ambulance | 000
State Emergency Services | 132 500
Augusta’s BBQ and dining area can be booked for private use for 4 hours at a time via the Mosaic Resident app.
The pool and sun deck can be enjoyed at any time without a booking on a first-come, first-serves basis.
A reminder that it is the Resident’s responsibility to clean the space after use for the next person. Failure to do so will result in the charge of a cleaning fee.
Mosaic is passionate about producing the best living experience for residents within our buildings.
Beyond creating beautiful spaces for you to enjoy, your living experience is shaped by the buildings’ resident community.
Below is some key information about life at Augusta including how to be a good neighbour and key services and security information.
All residents must contribute to a culture of supportive, respectful, and conscientious living alongside their neighbours.
Some residents will have experienced apartment living before; for others, it may be their first time.
Often the most significant adjustment our new residents face is adapting to what could be considered relatively ordinary, day-to-day aspects of communal residency.
Based on our experience, we have compiled some valuable tips on mindful living for residents:
Should you encounter any concerns with neighbours, these are best resolved through respectful discussion directly with that Resident in the first instance.
In any situation where you feel unsafe raising your concern, or if it relates to an issue that you cannot address in person (for instance, a loud party continuing late into the evening), you are best to call the police to assist at the moment.
If you would like further assistance after the event or to lodge an incident report, please contact your Property Manager (if applicable) or the Strata Manager, who can assist further with the next steps.
Please note that Mosaic’s Caretaking team does not manage disputes between neighbours.
We hope the above guidance provides some assistance to residents in their contribution to a harmonious building community.
You can get a copy of Augusta’s Body Corporate By-Laws by contacting your Strata Manager.
Enforcement of the By-Laws is monitored by the Body Corporate. Any infringements will be reported by building management to the Body Corporate for their review and response to applicable lots as required.
Building address
Your investment property address will be your apartment number, 4 First Ave, Burleigh Heads.
Electricity
Augusta has an embedded electricity network managed by Hum Energy, which means that the development purchases its electricity in bulk. This arrangement reduces network charges by aggregating all electrical meters through one metering point that is directly connected to the main electricity network, providing a competitive energy rate to all residents.
An electricity account will need to be opened in the occupant’s name from settlement. To establish your account with Hum Energy, please follow the instructions uploaded below
Augusta Hum Energy Connection Information
Apartments retain their own individual meter and will be billed monthly. Please note that under an embedded electricity network, you are required to sign up with Humenergy rather than another provider, however the supply rates are lower than what you would obtain under a retail arrangement.
Water
Each apartment has separate hot and cold-water meters and will be individually charged for usage.
Hot water at Augusta is delivered via a centralised gas hot water system, providing the development with a cheaper rate of hot water supply through this bulk arrangement. This system also supplies hot water continuously; unlike a typical heating system for a house, you will not run out of hot water.
No additional service connection will need to be arranged for hot water as this will be billed as part of the electricity account.
Your cold-water usage will be calculated and charged to you by Seqwater. They will bill you directly with the details provided to them at settlement. You do not need to arrange connection or contact anyone to establish an account. As a general note it is common for the first bill to be sent several months following settlement.
Internet
Augusta by Mosaic will provide residents with an exceptional building-wide wireless internet experience via Lightning Broadband. Residents will enjoy excellent, reliable customer service with a simple activation, speeds equivalent to NBN of up to 100 Mbps, no set-up fees or lock-in contracts, and a very competitive monthly fee.
Please note your first 2 month’s connection is free, and you will be notified in advance when your first payment will be deducted.
Visit www.lightningbroadband.com.au/mosaic-sign-up to sign up for Lightning Broadband’s current Mosaic plan and to register your account details.
We take the safety of our residents extremely seriously.
The security of your building and well-being of fellow residents is of paramount importance. As a community, we all need to look out for each other and be extra vigilant.
The property’s entrances (including the car park, building entry doors, parcel room and fire exits) are Council compliant and designed to mitigate the risk of unlawful entry. These areas are also under 24-hour CCTV monitoring. However, despite all this, unfortunate events can still occur.
To minimise the danger of potential breaches, we ask residents to:
Always take note of anyone acting suspiciously. If you see anything unusual, please contact the Police or Caretaking on 1300 336 989.
In the unfortunate event that a security breach or theft occurs, please report the incident immediately to both the police and Mosaic Caretaking. Please note such matters need to be handled by the affected resident(s) directly with the police. The role of the Caretaking team is to provide the police with any requested security footage or other information, and to assist with arranging repairs or insurance claims that relate to the building only.
If you are moving in as part of the initial building occupation process, please refer to the specific instructions provided in the lead up to settlement.
Due to the volume of move ins and general movement during this time, there are some additional requirements and processes to follow.
Prior to all move-ins and deliveries of bulk and heavy goods into and out of Augusta, Mosaic caretaking must be notified by emailing caretaking@mosaicproperty.com.au.
Advance notice will enable a smoother transition for all parties affected, including building management, existing residents and, of course, the resident(s) moving in.
Some points to consider regarding your move-in, and protective measures associated with same, are:
Please note there will be some additional requirements and processes in place for the initial period of move ins due to the volume of residents occupying their apartments for the first time. Please refer to the instructions provided as part of your handover emails.
Augusta incorporates an integrated access control system to regulate access for residents and guests. A system of proximity readers & intercom panels control access to carparks, building entry doors and lift controls. You will have been provided proximity fobs for access to common areas and keys for apartment access.
The complex has a registered key system in place for the security of all residents. This includes all common area doors, services, and individual unit doors.
The locksmith for Augusta’s registered key system is Able Security Group.
In the event of a resident locking themselves out, they can contact Able Security Group direct on 07 5443 7955 to request access.
Any person requesting to be let into the property will be required to supply evidence to the registered locksmith that they actually reside at the property.
Please note that the call out cost will be payable directly by the resident.
Any additional key, swipe fob or garage remote requests are to be directed to the Caretaking Team via caretaking@mosaicproperty.com.au who will coordinate review and approval on behalf of the body corporate. For keys, a signed Key Request will be issued to the registered locksmith with the requesting resident’s contact information.
You will be sent an invoice for payment. Once the invoice has been paid, the additional items will be issued to the resident via Registered Post.
Both the main pedestrian and carpark entry points are accessed via First Avenue.
When entering the complex, there are secure lines by way of security gate and roller door to the carpark levels. Entry is gained with the use of access fobs and garage remotes, whilst sensors trigger the roller doors to open automatically on exit.
You will need to use your security fob to access each of these areas.
There are two passenger lifts servicing the building. Swipe fobs will only provide access to your apartment level, basement and carpark levels and communal areas.
To call a lift, press the lift call button. When inside the lift, pass your access fob near the proximity reader and then press your floor number.
Augusta provides 3 visitor parking bays located on Ground level.
A total of 46 bicycle parking spaces is provided, comprising of one space in each residence and 12 for guests on ground level.
Please note use of the visitor car parks and visitor bike racks is strictly limited to genuine visitors and is not to be used by building residents. Any residents not complying with the visitor parking by-laws will be breached.
Augusta apartments are equipped with a video intercom system. You will notice your intercom panel installed in either your living area or hallway.
An intercom call station is installed at the building entry points and carpark security lines. Each call station is interfaced with the corresponding door it opens and is linked back to the call station within your apartment.
To call an apartment, simply dial the unit number followed by the bell symbol.
The ‘key symbol’ on your apartment wall station will unlock the corresponding door from which the call came and send the lift to the level of the building occupant authorising access.
Mosaic offers Augusta’s Residents a customised mobile app to manage housekeeping-related information, key contact details, building updates and exclusive offers.
Download the Resident app from the Apple Store or Google Play.
You should have received an email from Mosaic Caretaking with your username and password to log in following move-in. Please note these details down somewhere safe.
We encourage you to click here for detailed instructions on how to download, log in and book amenities.
If you require any assistance with the resident app, please reach out to Mosaic Caretaking on caretaking@mosaicproperty.com.au.
While the prospect of introducing a furry friend into your new home is exciting, there is a process to be followed to help ensure the needs of all Residents are taken into consideration.
To assist the committee in making a reasonable decision, along with the Pet Application Form, you must supply the following information:
Please note that applications are non-transferable and are valid for the listed animal only.
Alterations and improvements that affect the external appearance of your apartment, or the installation of hard floor finishes, will need body corporate approval prior to installation.
The addition of carpark storage systems, such as over bonnet storage, also require body corporate approval.
A Lot Alteration/Improvement Application Form can be submitted via your Strata Manger.
Please note, building services can sometimes affect the style and size of storage units that can be installed. For instance, if there is a fire sprinkler overhead there may be a maximum height restriction, or perhaps the presence of over bonnet storage will create challenges with manoeuvring in and out of the car space if you need to always park nose in.
We recommend requesting a site visit from your chosen installer as they can take such factors into consideration when providing their quote. If they foresee any challenges they may be able to propose an alternative custom solution.
When the time comes to put a personal stamp on your new home, we have compiled some helpful information to assist in your planning.
Our Design team has curated a list of interior stylists and high-quality brands that we have either worked with previously or received positive feedback about. Click the button below to access.
We encourage you to undertake your own due diligence before appointing a provider.
To ensure delivery and installation go smoothly, please refer to the following approximate key building and apartment access dimensions:
View our list of suggested suppliers here.
Before handover, Mosaic completes a rigorous quality assurance process to ensure your apartment meets the highest standard.
While some minor issues may occur after settlement, we have clear protocols in place to manage them, with the following sections outlining the steps for raising items during your 12-month Defect Liability Period.
Mosaic implements an extensive quality assurance process as part of our handover to you.
Your apartment is examined in detail by our highly experienced quality assurance team, including the completion of a comprehensive pre-handover checklist with items such as making sure your appliances are operating correctly.
Despite our best efforts, it is normal for teething issues to arise in the weeks following settlement. Importantly, we have robust internal protocols for the management of any issues.
The following sections provide some context for these protocols and details clear steps for raising any rectification items within your 12-month Defect Liability Period.
Mosaic Construction engages many different trades as subcontractors to complete their works within your apartment i.e. electricians, joinery installers, plumbers, painters etc.
Once they have completed their scope of works within the building, they will proceed to their next contract or job. Under their contract with Mosaic Construction they are obligated to return and fix any identified defects or rectification items and we manage those relationships to have items rectified as promptly and efficiently as possible.
The most streamlined and least disruptive approach to managing rectifications across the building is to have trades attend to non-urgent items in a bulk rectification day or series of days.
If you identify any concerns following settlement, we ask that you collate and submit items as soon as possible within 7 days of settlement.
Agreed rectification items across the building are compiled and we will coordinate the relevant trade’s return.
Typically we will request access for the full day/s and a member of our team can provide supervised access of any works should you not be in attendance and are happy for them to do so.
We will endeavour to close out your items within 60 days of agreement of your rectification list. This timeframe is on the basis that you have supplied your list of items within a week of settlement.
Items raised after this period may take longer to resolve, especially where multiple trades need to be coordinated. Should we anticipate any items taking longer than this timeframe (for instance due to supply delays or significant labour shortages), we will keep you updated.
Items that are urgent or affect the liveability of your apartment will be escalated for attention, with the timeframes determined and communicated on a case-by-case basis.
All rectification items are to be submitted through the Mosaic DLP Rectification Submission Form here.
As part of your submission, please ensure clear photos are provided for each item. They should demonstrate the following:
These actions will greatly help with expediting the process of review and rectification.
Please note rectification items will not be accepted by phone or by word of mouth.
Do not raise non-urgent items directly with trades, the onsite Mosaic Caretaking staff, or other Mosaic representatives. Items must be submitted via the above process, or we cannot ensure your concerns are appropriately remedied.
Following receipt of your submission, we will review and provide formal confirmation of the agreed rectification items within 2 weeks. If required, we will arrange a suitable time for one of our team members to assess the issue(s) in person.
Please keep in mind that we may arrange access to conduct rectification works before we issue you a formal response for your full list, due to the higher trade availability during the initial weeks following settlement.
All items agreed to be rectified and raised within the first week post settlement will be attended to within 60 days of agreement of your rectification list.
Before Raising Rectification Items
Please keep in mind that your pre-settlement inspection was your main opportunity to advise of any cosmetic concerns.
Once you have taken possession and moved in, any scratches or marks on walls/floors/other surfaces are very unlikely to be considered a rectification item.
As a general note, design elements within your apartment that you like or dislike are not considered a rectification item (also known within the industry as ‘defects’). Rectifications relate to damage or a blemish in the finish, except where it is due to natural variation within an organic product like timber or natural stone.
Functionality issues (for instance a faulty appliance) are considered a rectification item.
Australian Standards and other building codes/tolerances are applicable when assessing items raised.
For appliance and air-conditioning issues, there will be a slightly different process for arranging rectification.
For the first six weeks following your move-in, please raise any operational issues with us via the Mosaic DLP Rectification Submission Form here.
Beyond this period, we have supplied the details for the respective suppliers/installers for you to contact directly. As there is usually some specialist troubleshooting required, your concerns will be most efficiently addressed if you report the issue directly with the relevant company.
You are welcome to copy Mosaic Rectifications (rectifications@mosaicproperty.com.au) on any correspondence so we can stay informed of any issues.
Your appliances have been supplied by Harvey Norman Commercial.
In the event of an appliance malfunction where the issue cannot be resolved, please observe the following contact protocol.
Contact Details
Harvey Norman Commercial
07 3297 3700
stapylton.service@au.harveynorman.com
Please reference your apartment number followed by the address details: Augusta, 4 First Avenue, Burleigh Heads, QLD, 4220.
Your air-conditioning system has been installed by Snowdonia Airconditioning.
Please refer to the user manual provided on both the Mosaic Resident App and here.
In the event of any malfunction, or should you have queries that are not addressed by the user manual, please observe the following contact protocol.
Contact Details:
Servicing at Snowdonia Airconditioning
07 3482 0700
service@snowdonia.com.au
Please ensure you keep up to date with maintenance of your air-conditioning system, as per the recommended guidelines in your manual.
Prior to reporting any issues, please ensure all systems have been operated correctly and checked for abnormalities, as call out fees may be charged for user errors or if the issue has arisen due to lack of maintenance.
If you experience urgent apartment related issues such as lock outs, electrical faults, blocked drains, hot water issues or leaks, you are encouraged to engage the below recommended trades in the first instance.
Please note you may be liable for a call out charge if it relates to an issue you have caused, such as being locked out or a drain blockage due to lack of maintenance.
Locksmiths | Able Security
07 5443 7955
Emergency apartment or common area issues | Mosaic Property Group
1300 336 989 8.30am – 5pm, Monday – Friday
0455 346 452 Outside of business hours
Major incidents & emergencies
Police, Fire Brigade, or Ambulance – 000
State Emergency Services (SES) – 132 500
Within the 12-month defect liability period, please also email rectifications@mosaicproperty.com.au at your earliest opportunity to advise of the situation.
As part of Mosaic’s Quality Assurance, we extend to purchasers a 12-month builder’s defect liability period (DLP), which will end August 2025.
Following this time, you will need to raise any issues with the individual supplier or contractor under their warranty process (if applicable) or coordinate repair with another tradesperson as a general wear and tear item.
To assist, we have included the original supplier and installer details here.
Should you have further questions or issues in relation to your apartment, you will need to contact the Body Corporate Strata Manager who will be able to provide her feedback and/or advise next steps accordingly.
Contact Details:
Stratacare Australia
07 3435 5300
reception@stratacare.com.au
This section outlines important service information for your apartment, including key connections and systems, as well as an overview of building services in the common areas.
Apartment entry doors (and all fire stairwell doors) are Fire Doors and are tagged and certified as such. Please note the following important information in relation to your front entry door:
Tampering with this door and its closer may affect its functionality in the event of an emergency and, as such, we recommend reporting any issues with this door immediately to the Rectifications or Caretaking Team. Please do not undertake any maintenance of such doors yourself.
Do not use any object to hold fire doors open – they must always be closed.
Do not install any additional locks, dead bolts or magnetic door stops to these doors.
Never tamper with the self-closer mechanism installed on such doors.
Please note if your door or relevant floor level fire stairwell door is found to be faulty upon assessment by the fire door inspection company which inspects annually, you or the body corporate may be liable for repair or replacement charges.
Smart Locks
For those residents equipped with a Schlage Omnia smart lock, we recommend you replace the batteries every 12 months. This will ensure continued, reliable operation.
Use three high-quality alkaline Triple A (AAA) batteries for replacement.
If the low-battery icon is lit, replace the battery as soon as possible.
Avoid lithium batteries. They may have a longer life, but when they begin to fail they fail very quickly, allowing only a short period of time to change your batteries before the lock ceases to function. In the event of battery failure, entry to the apartment is still possible with the use of your manual door key.
Do not use any object to hold open common area doors – these must always be closed.
Tampering with these doors and closers may affect functionality in the event of an emergency and as such we recommend reporting any issues with such doors immediately to building management/ body corporate management.
Augusta has an embedded electricity network managed by Humenergy, which means that the development purchases its electricity in bulk. This arrangement reduces network charges by aggregating all electrical meters through one metering point that is directly connected to the main electricity network, providing a competitive energy rate to all residents.
An electricity account will need to be opened in the occupant’s name from settlement. To establish your account with Humenergy, please follow the instructions here or emailed to you in the lead up to settlement.
Apartments retain their own individual meter and will be billed monthly. Please note that under an embedded electricity network, you are required to sign up with Humenergy rather than another provider, however the supply rates are lower than what you would obtain under a retail arrangement.
The apartment switchboard is the point from where your electricity is distributed throughout the apartment. It is typically located in a hallway cupboard. This panel houses the Main Switch and protection devices for your electrical installation. The main switch, as labelled, will isolate the electricity at this point from your apartment if in the OFF or DOWNWARD position.
In addition to your Mains switch, there are safety switches/circuit breakers for the apartment power points, light fittings, and certain appliances.
In a fault condition these switches will act automatically and switch to the OFF or DOWNWARD position, thereby isolating the power to this service/portion of the apartment. If a fault is detected, the Safety Switch/Circuit Breaker will automatically switch to the OFF position. This can be caused by faulty appliances plugged into power points. To locate the problem, it is recommended that all appliances be switched off and unplugged from the power points. Once this is done, the switch should be able to be turned back ON in the manner described above.
To identify the faulty appliance, reinstate the plugs back into the power points one by one and turn on. Upon the reinstatement of the faulty appliance, the switch will automatically switch OFF identifying this as the faulty appliance.
Every apartment is fitted with multiple 240V hardwired, photoelectric smoke alarms. Photoelectric alarms detect combustion particles, designed for fast response to smouldering fires and to minimise false alarms.
These alarms are mains powered with wired interconnection and will provide an audible alarm at all locations simultaneously in the event of an alarm occurring. Only the originating smoke alarm will have a flashing RED LED.
Units are fitted with a built in (non-replaceable) 10-year lithium battery backup for longer lasting life. Alarms should be replaced 10 years from date of installation.
If the protective cover is still in place on move-in, please remove it.
Maintenance
The smoke alarms are virtually maintenance free. However, if there is any dust or lint buildup around the smoke alarm a vacuum cleaner may be used to clean the exterior of the unit (including slots on the cover) every six months.
With higher levels of particulate matter in the air due to the local marine environment, more regular cleaning may be advised.
Do not immerse in or spray units with household cleaners.
If the unit gives a chirping sound once every minute, it indicates that the battery is flat and the unit needs to be replaced.
Testing your smoke alarm
All smoke alarms should be tested on a monthly basis. Before testing make sure that the smoke alarm is connected to the AC power supply and the GREEN LED in ON.
Test Method – Push the HUSH/TEST button for 10 seconds
Sound Pattern – 3 beeps in 4 seconds (1 cycle) and repeats until unit button is released
LED Colour – RED/BLUE LED
LED Sequence – 3 flashes every 4 seconds (1 Cycle) and repeats BLUE until button is released
To silence your smoke alarms
The individual smoke detectors within your apartment are not connected to the fire brigade (Queensland Fire & Emergency Services or QFES).
Apartments and common areas are serviced by a sprinkler system. The sprinklers are activated by the presence of heat, triggering the warning system that alerts the fire brigade and building evacuation alarm via the ceiling speaker installed within your apartment.
Troubleshooting
Each apartment has separate hot and cold-water meters and will be individually charged for usage.
Hot water at Augusta is delivered via a centralised gas hot water system, providing the development with a cheaper rate of hot water supply through this bulk arrangement. This system also supplies hot water continuously; unlike a typical heating system for a house, you will not run out of hot water.
No additional service connection will need to be arranged for hot water as this will be billed as part of the electricity account.
Your cold-water usage will be calculated and charged to you by Seqwater. They will bill you directly with the details provided to them at settlement. You do not need to arrange connection or contact anyone to establish an account. As a general note it is common for the first bill to be sent several months following settlement.
Each apartment has separate hot and cold-water meters and will be individually charged for usage.
Hot water at Augusta is delivered via a centralised gas hot water system, providing the development with a cheaper rate of hot water supply through this bulk arrangement. This system also supplies hot water continuously; unlike a typical heating system for a house, you will not run out of hot water.
No additional service connection will need to be arranged for hot water as this will be billed as part of the electricity account.
Your cold-water usage will be calculated and charged to you by Seqwater. They will bill you directly with the details provided to them at settlement. You do not need to arrange connection or contact anyone to establish an account. As a general note it is common for the first bill to be sent several months following settlement.
Gas cooktops are not metered and are charged at a very low daily rate by the energy provider.
Augusta by Mosaic will provide residents with an exceptional building-wide wireless internet experience via Lightning Broadband. Residents will enjoy excellent, reliable customer service with a simple activation, speeds equivalent to NBN of up to 100 Mbps, no set-up fees or lock-in contracts, and a very competitive monthly fee.
Please note your first 2 month’s connection is free, and you will be notified in advance when your first payment will be deducted.
Visit www.lightningbroadband.com.au/mosaic-sign-up to sign up for Lightning Broadband’s current Mosaic plan and to register your account details.
Free-to-air and Pay TV provisioned points have been installed to select locations within each apartment.
To arrange your connection, please contact Foxtel or alternative provider directly. Please note any connection fees/ account establishment fees are the liability of the resident to pay.
To provide residents of Augusta with greater convenience, a parcel drop system has been installed for the temporary storage of packages, found within the main lobby on Ground level.
We ask residents to collect their parcels in a timely manner. Food deliveries must be collected directly from the courier.
Augusta’s garbage chute disposal points are located in the communal corridor of each floor.
The garbage chute system is to be used for general waste only.
Under no circumstance should glass or glass bottles be placed in the garbage chute.
Do not leave waste adjacent to the chute door. If there is a blockage, please contact Caretaking to report the issue and in the meantime, dispose of your waste in the main refuse bins provided.
For larger items and recycling, please utilise the dedicated Refuse Recycling facilities located on Ground level.
To prevent garbage chute blockages, loose garbage, large items and oversized garbage bags must not be deposited in the garbage chutes. All garbage must be properly bagged, bound, or packaged to reduce or eliminate mess and odours. Incorrect use of the bin chute may cause damage to the system and building and call out fees for inappropriate usage will be on-charged to the resident responsible.
Boxes must be flattened before being placed into the recycling bin. Furniture and any unwanted goods are to be disposed offsite and arranged by residents – such goods should not be dumped in the refuse areas.
Any issues with the bins are to be reported to the Caretaking Team via caretaking@mosaicproperty.com.au who will facilitate review and rectification. This will be communicated back to the Body Corporate and Committee if there are any issues.
In the event of the lift shutting down, being stuck on a level or not calling, a call out request can be logged with Eletech directly while the lift is still under warranty. Please note, if no fault is found, a call out fee may be applicable.
Customer Service Centre: 1300 35 38 32
The emergency contact number is also listed within the lift on the information panel.
The lifts are managed by Mosaic Caretaking on behalf of the Body Corporate. To raise any issues, please contact 1300 336 989 | caretaking@mosaicproperty.com.au.
In the event of the garage door not opening or closing, residents can report this issue to Caretaking on 1300 336 989 | caretaking@mosaicproperty.com.au. A contractor will be arranged to attend and make the door safe/ accessible if locked down. Please note this immediate attention will typically ensure the door is open for free movement until further works can be completed to have the door fully operational.
While the door is under warranty, the original installer will be responsible for repairs to ensure the warranty is not voided.
Any routine general maintenance items relating to the common areas are to be reported to Mosaic Caretaking on 1300 336 989 | caretaking@mosaicproperty.com.au.
This includes items relating to regular maintenance, such as cleaning and gardening, as per the Caretaking Agreement. If any additional work beyond the Agreement scope is required, this will be at the cost of the Body Corporate and must be authorised by the Body Corporate Committee.
For wear and tear to fittings, any items required to be replaced following the warranty period will be at the cost of the Body Corporate.
Items requiring attention will be communicated back to the Body Corporate and Committee if it is over the Caretaker’s spending limit. Once accepted, the works will be scheduled for completion in order of priority.
While the complex is in the Defect Liability Period, it is required that all general electrical & plumbing issues to be directed to our Construction Team for review and rectification. Please report any concerns to Mosaic Caretaking caretaking@mosaicproperty.com.au to manage.
In the event of an emergency, residents should call 07 3667 8220. Mosaic will arrange the appropriate trade to attend and make the property safe.
We take the safety of our residents extremely seriously.
The security of your building and well-being of fellow residents is of paramount importance. As a community, we all need to look out for each other and be extra vigilant.
The property’s entrances (including the car park, building entry doors, parcel room and fire exits) are Council compliant and designed to mitigate the risk of unlawful entry. These areas are also under 24-hour CCTV monitoring. However, despite all this, unfortunate events can still occur.
To minimise the danger of potential breaches, we ask residents to:
Always take note of anyone acting suspiciously. If you see anything unusual, please contact the Police or Caretaking on 1300 336 989.
In the unfortunate event that a security breach or theft occurs, please report the incident immediately to both the police and Mosaic Caretaking. Please note such matters need to be handled by the affected resident(s) directly with the police. The role of the Caretaking team is to provide the police with any requested security footage or other information, and to assist with arranging repairs or insurance claims that relate to the building only.
Apartment living requires special consideration when it comes to fire safety.
Fire protection systems are an essential part of any building. It is important to understand that it is unknown whether an evacuation alarm instance is false or genuine until the Queensland Fire Emergency Services (QFES) attends the building to determine the cause of the alarm.
Stay safe by planning and responding to a fire or emergency by following these simple steps:
Upon the sounding of the evacuation tone, occupants are to:
Augusta apartments are designed to provide residents with a level of fire protection in accordance with fire regulations. Any time that a general fire alarm sounds, it is imperative to your safety that all residents respond and evacuate the building, using the designated fire stairs.
Please keep in mind your safety and more importantly, the safety of your children. When placing furniture, plant pots, barbecues etc. on balconies, as a guide, please make sure they are positioned a minimum of 1.2 metres back from the balustrade to prevent this furniture being used as a step up and over the balcony balustrade.
If you wish to carry out any works within your apartment, balconies, basement car space, storage space or external areas, you must seek consent from the body corporate, as detailed in the by-laws.
Please contact the Body Corporate Strata Manager who can assist with the approvals process by liaising with the Body Corporate Committee on your behalf.
Contact Details:
Stratacare Australia
07 3435 5300
reception@stratacare.com.au
Once consent is received, you should also read the by-laws carefully before undertaking any form of work within your lot which may affect common property. It should be noted that any unauthorised works carried out may void applicable warranties.
For any further queries relating to the above, please contact the Body Corporate Strata Manager.
Residents are responsible for the upkeep and maintenance of their apartment. It is recommended that regular cleaning and maintenance be undertaken by residents, particularly carpets and wet areas (kitchen, laundry, and bathrooms) and outdoor areas and elements.
In addition to routine care, often minor maintenance attention provided immediately saves you a more serious, time-consuming, and sometimes costly repair later.
Please also note that neglecting routine maintenance can void some of the applicable warranties provided by the builder and/or suppliers.
Periodic maintenance is essential due to:
To help you maintain the material surfaces in your apartment, ensure regular and strict maintenance and cleaning is carried out in your apartment.
YOU RESIDE IN A SEVERE MARINE ENVIRONMENT
Therefore, it is critically important that cleaning and maintenance is implemented regularly, both internally and externally. As such it is recommended that manufacturers recommendations and manuals must be strictly followed.
Outlined below are Mosaic Construction’s general recommendations with respect to cleaning practices.
For more extensive details on a variety of finishes and appliances within your apartment, please read the following information in conjunction with the relevant contractor/suppliers warranty manuals.
Please Note: Mosaic Construction has made considerable efforts to source the following information from Suppliers and Contractors, however we recommend reviewing your operation & maintenance manuals and warranty documents for further information relating to cleaning methods. For any specialist maintenance that is required to be undertaken, it is the responsibility of the owner to contact the supplier. Any associated maintenance costs must be borne by the owner/user.
We recommend you follow the instructions within this guide and your individual product manuals for the type of cleaning products to use on various materials within your apartment.
To ensure applicable warranties are not voided, manufacturers’ instructions as well as directions on the cleaning product being used, must be strictly followed.
You can add years to the life of your carpet with regular care. To assist in maintaining your carpet’s appearance and lifespan it is recommended that a regular maintenance program be implemented and maintained. Always act quickly to mop up spills. Do not rub or scrub your carpet as this action can cause pile distortion. Rinse stains with cold or lukewarm water only, then blot dry with an absorbent material such as paper towelling or use a cold air fan to complete drying.
Vacuuming should be carried out once or twice a week or even every day for high traffic areas. Regular vacuuming will remove soil and dirt particles before they become embedded into the pile of your carpet.
Spot Cleaning
It is recommended due to the costal environment that windows and glass are cleaned monthly using a window cleaner (such as Ammonia-free Windex) or mixture of one-part vinegar with ten parts water.
Monthly cleaning is recommended.
All internal corners, tiling edges, grout lines and movement joints from time to time will require some extra attention to ensure no build-up of contaminates occur. These areas may require specific cleaners and scourers to return them to their original appearance.
Mould or discolouration is the result of lack of removal of soap, shampoo and other contaminants left in corners to dry and build up. If this occurs, scouring and scraping of these items will be necessary.
Fortnightly cleaning is recommended.
Hybrid floors combine the durability and strength of vinyl plank with the appearance of natural timber, whilst mitigating the extensive maintenance that natural timber floors require.
Hybrid floors can withstand rapid temperature changes, are waterproof and display minimal levels of expansion and contraction, proving most suitable for the SEQ climate.
Cleaning & Care
Follow these simple steps to achieve many years of enjoyment from your flooring.
Stubborn scuffs and stains can easily be removed using a damp cloth or sponge with a diluted solution of white spirit. Please refer to the supplier maintenance guide for further information.
Protect Your Floor
Common Characteristics
Over time, areas of intense light and shade may display some change in colour between exposed areas and areas covered by rugs or furniture. Generally, this effect will disappear after a few weeks when these areas are again exposed to light.
Some latexes/rubbers, which contain certain anti-oxidants, can permanently cause yellow staining. Rubber of this type is often used in backings for rugs and mats, protective feet for stools, low cost shoes and wheels for trolleys and wheelchairs. Non staining vinyl backed mats or woven rugs identified as colourfast should be used on hybrid floors. If the floor is to be subjected to any of these applications, darker colours are recommended which will hide any discolouration, should it occur.
Even though Hybrid Floors are exceptionally stable, boards can still be subject to some shrinkage and growth during changes in climatic conditions leading to small gaps between planks. This is a normal feature of hybrid floors and not considered a manufacturing defect.
For general cleaning, most marks and spills simply wipe away with a damp cloth or use an all-purpose cleaner such as Windex cleaner. Avoid scourers and abrasives as they will damage the surface.
Fortnightly cleaning is recommended or when marks appear.
Painted surfaces should be inspected on a quarterly basis and any surface marks or dust should be removed by:
Stains are removed more effectively if they are identified and attended to whilst fresh.
As there are a wide variety of stains and many recommended stain removers, to obtain the correct advice for your stain, we advise that you contact the paint manufacturer direct.
Once a stain remover has been selected, ensure that the area is washed down with clean water, and whilst protecting all other areas in the vicinity of the stain, remove the stain following the product manufacturer’s written instructions.
All painted walls should be recoated every five years and all painted ceilings should be recoated every seven years.
It is recommended that the glass be cleaned at least weekly. Using a mix of 1-part methylated spirits to 4 parts of water, simply wipe over the surface with a cloth and then polish the surface dry with a lint free cloth. The use of proprietary glass cleaners is not recommended.
Shower screen hinges should be cleaned using soap and warm water. Wash hinges and rinse with water. Hinges should be checked once a year to make sure that screws are tight. Never use harsh detergents, bleaches, scourers or any other abrasive cleaner.
Black spots on mirrors
Black spots on the mirror’s corner or edges are bound to occur thanks to desilvering. Silver nitrate is the responsible component for transforming plain glass to mirrors. Paint sealants also provide extra protection for the mirror’s back. But when these protective coatings are exposed to various elements, including air, moisture and harsh cleaning solutions, black spots appear or ‘desilvers’. Desilvering occurs due to the oxidation of the silver nitrate, which is caused by the condensed moisture from the splashes of water and other elements on the edge of the mirror.
Avoid using cleaners containing ammonia as these will damage the backing and mirror edges.
Please refer to the stone benchtop manual for specific information on your stone.
For everyday general cleaning we recommend wiping the surface with warm soapy water (a mild detergent) and a clean damp cloth. Ensure you remove all cleaner residue with a damp cloth or sponge.
Cleaning is recommended after every use.
To maintain the surface of internal tiles with regular cleaning we would recommend sweeping or vacuuming, then mopping the surface with normal cleaning agents. Mop the surface thoroughly with clean water afterwards, changing the water regularly, i.e. every 10m² or more if the water is extremely dirty. Cleaning tools, i.e. mop heads and brushes, should be changed regularly and allowed to dry between uses.
To maintain the surface of external tiles (slip resistant tiles) it is recommended that scrubbing equipment such as a non-metallic scrubbing brush be used in conjunction with a mild detergent, followed by a thorough rinse with clean water.
Weekly cleaning is recommended.
It is recommended that you have floor protectors on the base of all furniture located/used on the floorboards. These can be purchased from most supermarkets and all hardware stores.
Cleaning is best done with an anti-static mop for surface dirt and dust.
Never apply water directly onto the surface of the floor, ensure the mop is well wrung, damp not wet, before mopping the surface.
Using excessive amounts of water can cause damage to the boards which may then require replacement.
Never use a steam-mop or steam-cleaner. Steam (moisture) is forced into the joints of the timber and any small breaks or cracks on the timber floor surface, which could result in unusual reactions in the timber such as cupping. The heat from the steam mop could also cause damage to the coating on the floor.
Cleaning & Care
Follow these simple steps to achieve many years of enjoyment from your timber flooring:
Weekly cleaning is recommended.
Protect Your Floor
Floor to ceiling windows coupled with the harsh Australian sun can create floor temperatures of over 70°C. Your floor should be protected from extreme temperatures and strong, direct sunlight using interior temperature and humidity control (recommended temperatures 10-30°C and relative humidity between 30% and 70%), window tinting, and window coverings.
Dramatic temperature changes and/or extreme humidity can cause joins to lip/gap and possible surface checking. Prolonged direct sunlight will cause fading.
Common Characteristics of Timber Floors
Optimal care of plasterboard walls and ceilings is dependent upon the finish applied to the walls. The relevant care instructions are in the paint, ceramic tiles, stone, or joinery maintenance in this section. It should be noted that the joints between the plasterboard walls, ceilings, doors, joinery, and other elements have been designed to allow for inevitable differential movement and, as such, cracks may appear. These cracks are not defects but are normal movement joints.
Care should be taken when moving around the apartment to minimise damage to the walls and ceilings. The most common cause of damage to walls and ceilings is caused by the impact of carried objects, scratching, and slamming of doors.
Paint Schedule
Walls
Product – Haymes
Colour – Natural White
Finish – Low Sheen
Ceilings
Product – Haymes
Colour – Builders White
Finish – Flat
Doors, Frames & Skirtings
Product – Haymes
Colour – Natural White
Finish – Flat
To preserve the powder coated or anodised finish on your aluminium windows and doors, metal door frames, gates and balustrading, regular cleaning is required.
To wash the powder coated surfaces, use a solution of warm water and very mild detergent solution:
DO NOT
Monthly cleaning is recommended.
It is recommended that blinds are maintained by vacuuming with a soft brush.
Monthly cleaning is recommended.
Blockage Preventative Measures
Never tip oil/fat down your drain as this can cause a build-up of grease and leads to blockages. Drain cleaning products such as Draino can be used quarterly (3 months) in all frequently used areas (kitchen sink, bathroom basin and shower drains) – this will assist in keeping the drains clear of hair, soap scum and grease build up.
Preventing Drain Smell
It is common for drains to develop an odour if left unused for a period of time. Drain lines have a goose necked section of pipe installed to trap water and block sewer gas from wafting up through the drain. When left unused, water in the trap evaporates – this empty drain allows an odour to come up into your home.
To prevent the traps from drying out, ensure your faucets are run at least once a month.
Quarterly cleaning is recommended.
External light fittings may be cleaned using a mild detergent such as dishwashing liquid, a soft cloth and warm water.
DO NOT use abrasive detergents, scrubbing tools or harsh chemicals.
Fortnightly cleaning is recommended.
Light spray of a corrosion preventative (such as CRC Marine 66, Innox or WD40) followed by a light wipe with a dry cloth to remove excess. Exposed surfaces should first be wiped down with warm soapy water and a soft rag, and then rinsed clean before applying preventative.
Visible surfaces of hinges should be wiped down with warm soapy water on a soft rag and then rinsed off by wiping with a clean damp rag. Be careful not to get these compounds on the timberwork itself as they may cause staining.
The external finish of all hardware must be kept clean by removing any harmful residue, from the surface using a nonabrasive cleaning agent and wiped down with a soft cloth moistened with WD40 or RP7. When maintaining either internal or external hardware, ensure that all finished surfaces (e.g. timber, aluminium etc.) in close proximity are well protected from exposure to any cleaning or lubricating agents. All tracks and sills must be kept clear of dirt, debris and other matter which can cause damage to, and restrict the proper functioning of rollers, guides and drop bolts.
Monthly cleaning is recommended.
It is recommended to remove excess dust, cobwebs or other matter, using a soft dry brush every two weeks. Clean regularly using a neutral detergent, lukewarm water and a damp cloth.
Fortnightly cleaning is recommended.
At twelve monthly intervals, the fixing screws securing the hardware to the door should be tightened as required.
Loose fitting furniture fails will not be covered under warranty. Refer to the manufacturer’s manual for more information.
Cleaning
Your electronic smart lock generally require only low key maintenance. However, in such a coastal environment to avoid damage to the finish of your electronic lock you will need to remove any build up of salt on a more regular basis.
Avoid the following:
Quarterly cleaning is recommended.
Stainless steel, although renowned for its resistance to corrosion and low maintenance requirements, can be susceptible to staining / discolouration if not cleaned regularly. Use a mix of 50/50 water and methylated spirits or Windex and then polish with a soft, dry cloth. Avoid scouring or use of an abrasive, as this will impair the surface. Any damage to the stainless steel will be difficult to repair and may require replacement at purchaser cost.
Due to the coastal environment, stainless steel will experience ‘tea staining’, which is a surface discoloration caused by corrosion. To prevent the accumulation of tea staining resulting in permanent rust, cleaning is recommended monthly.
Cleaning is recommended using warm soapy water (a mild detergent) and a clean damp cloth.
Never use harsh detergents, citrus based or abrasive cleaners on any products as these will scratch the surface. Where your tapware remains dry in use, a soft cloth can be used to remove surface dust. Alternatively, a wipe over with warm soapy water is all that is required to maintain the finish in perfect condition for a lifetime of use. Use of wax-based furniture cream should be avoided as these can result in a build-up of deposits, which could detract from the appearance. Do not use undue pressure when wiping.
Weekly cleaning is recommended.
Aerators
All of our taps are fitted with an aerator. The purpose of an aerator is to produce a straight, evenly pressured & slightly oxygenated stream of water, whilst reducing water consumption & tap noise. As an added benefit, aerators have a sieve plate in the fitting which can capture any loose debris in the pipes.
Like many things, aerators require regular maintenance to keep working at optimal levels. If these are not cleaned out, debris will start to block the plate and reduce your water pressure.
Depending on activity in your local vicinity, debris can be dislodged into the pipes as a result of work to water mains, roadworks, or nearby construction. The removal of aerators for cleaning can be difficult if you have no experience, it is suggested a licensed plumber be engaged to assist.
The controller panel will indicate when it is time for the filters to be cleaned or system serviced. However, it is recommended to conduct periodic maintenance by a specialist every 6 months. For specialist maintenance, please contact the supplier direct. The maintenance cost must be borne by the user.
If you would like to register your system for warranty and be put on a schedule for regular maintenance, please contact Snowdonia via 07 3482 0700 | service@snowdonia.com.au.
For further information, please refer to your manual.
It is recommended that all household appliances such as kettles and toasters are cleaned regularly with a neutral detergent, lukewarm water and a damp cloth.
Weekly cleaning is recommended.
Remove light marks with a damp cloth with washing up liquid diluted in a little water. Then rinse with cold water and dry the surface thoroughly. Highly corrosive or abrasive detergents and cleaning equipment likely to cause scratches must be absolutely avoided.
Cleaning is recommended after every use.
Clean external surfaces with a damp microfibre cloth and PH-neutral detergent as required. Dry with a lint-free cloth. It is recommended that drain filters and spray arms are cleaned regularly. Refer to the user manual for further maintenance and cleaning instructions.
Do not use the following cleaning aids as they may damage surfaces:
Monthly cleaning is recommended.
It is recommended to clean the control panel and outer surfaces of the dryer using a soft damp cloth to wipe all surfaces, then wipe dry. If the drum has any residual dirt or lint stuck to it, remove this and wipe it clean with a damp cloth.
It is important to clean the lint filter after every load, as the lint produced in the drying process can become a fire hazard if it accumulates in or around your dryer.
Cleaning is recommended after every use.
Stainless steel exterior doors and exterior components of the refrigerator are recommended to be cleaned with liquid dishwashing detergent dissolved in warm water and a soft lint-free cloth. Rinse with clean water and dry with a clean, lint free cloth.
Interior surfaces should be cleaned once every 1-2 weeks by using only liquid dishwashing detergent dissolved in warm water and a soft lint-free cloth. Rinse with clean water and dry with a clean, lint-fee cloth.
Do not use harsh chemicals, abrasives, ammonia, chlorine, bleach, concentrated detergents, solvents or abrasive scouring pads on any part of your refrigerator. SOME of these chemicals may dissolve, damage and/or discolour the interior of your refrigerator.
Weekly to fortnightly cleaning is recommended.
Outer surfaces should be cleaned with a neutral detergent, lukewarm water and a damp cloth.
Internal surfaces are recommended to be cleaned after every use with a damp cloth. Do not use abrasive products.
Cleaning is recommended after every use.
In order to keep your oven in the best possible condition, it is recommended that you clean it regularly after letting it cool down. Do not allow food residues to dry inside the oven cavity because doing so could damage the enamel.
The glass in the door should always be kept thoroughly clean. Use absorbent kitchen roll.
In case of stubborn dirt, wash with a damp sponge and an ordinary detergent.
Internal surfaces should be cleaned using a microfibre cloth soaked in water and neutral washing up liquid. Rinse thoroughly, undissolved detergent causes patches to appear when heating up and these patches cannot be removed.
Cleaning is recommended after every use when the appliance has cooled completely.
The rangehood and its filter mesh should be cleaned regularly in order to keep in good working order.
Filters are recommended to be soaked in warm water with a mild detergent and cleaned with a soft brush.
To protect the main body from corrosion over a long period of time, the rangehood should be cleaned with hot water plus soap or non-corrosive detergent once a week. Do not use grinding detergent, or it will damage the body.
Weekly cleaning is recommended.
Machine hosing and control panels should be wiped with a soft, damp cloth.
The machine drum should be cleaned with chlorine-free cleaning agents, do not use steel wool.
Monthly cleaning is recommended.
When cleaning your Zip tap, it is recommended you use a soft cloth and a mild soap. Do not use strong, abrasive, corrosive or spray cleaners.
Filters should be replaced every 6 months. It is also recommended that general maintenance is carried out every 6 to 12 months.
External cleaning is recommended weekly.
Filter replacement is recommended every 6 months.
The external surfaces of Augusta’s building façade will be cleaned and maintained by contractors arranged by the Mosaic Residential Services Manager. You are responsible for the cleaning and maintenance of the surfaces directly accessible from your balcony. Failure to carry out the required cleaning and maintenance as outlined below will result in deterioration of materials and may void warranties provided.
It is the responsibility of the occupant to ensure windows are closed during the event of a severe storm or during high winds.
It is important that you check and clear balcony drains on a quarterly basis, with additional checks after any significant storm events or other activities conducted on your balcony surface that may lead to debris clogging your drain i.e. washing of pets, potting of plants etc.
Please do not hose any potting mix or plant matter into the drainage system to prevent the risk of blockages. All pots should be slightly raised and placed on drip trays.
Mosaic will not be liable for any water damage that arises as a result of drains becoming blocked from lack of maintenance.
Pod Paver Systems
Your balconies have been supplied with pod-paver systems. With no grout between the balcony tiles, water flows over the tiled edges and across the waterproof membrane, to the concealed drains underneath.
To preserve the visual and aesthetic clarity, glass must be properly cleaned as part of routine maintenance. It is recommended that the cleaning as outlined below is undertaken quarterly. Care should be taken when cleaning glass surfaces to ensure no permanent damage is done to the product i.e. by only using products that won’t scratch the delicate surface.
Clean glass when it is cool to the touch, not in direct sunlight.
Drench the glass with clean water to loosen any residues present – please note when cleaning the glazing within the apartment space that the effect of water on surrounding surfaces (such as carpet) is kept in mind, and controlled water spraying tools (bottle with trigger spray) are used. Spray the cleaning solution onto the glass surface (the recommended cleaning solutions for this product are listed below).
Using a squeegee or a lint free cloth, immediately remove the cleaning solution. All water and cleaning solution must be removed from the glass and window frames, as well as any sealant or gaskets present. If there is any residue, these surfaces may deteriorate as a direct consequence of the poor cleaning process.
Clear ‘Windex Glass and Surface’, which can be purchased from a local supermarket is recommended. Do not use the blue coloured Windex product or any abrasive cleaning products, as these will damage the glass.
When warm, moist air meets cooler surfaces, the moisture condenses. Outside we see this as dew; inside you may see it as a layer of moisture on glass windows and doors. This condensation comes from high humidity within the unit combined with low outside temperatures and inadequate ventilation. The following attributes will determine the level of condensation your apartment will be subject to:
Aside from the obvious benefits, a coastal lifestyle brings with it an increased requirement for maintenance to account for the elevated moisture and salt in the atmosphere.
Many residents will experience the gradual build-up of salt on the surfaces of their finishes, both internal & external to apartments, and may on occasion experience mould or mildew due to the humidity.
To minimise the likelihood of issues arising, it is highly recommended that residents maintain a schedule for cleaning and preventative maintenance, servicing each area at a higher frequency than would be typically conducted in other urban environments.
The following tips will assist in maintaining the longevity and pristine appearance of your home and it’s finishes.
1. Regular cleaning of windows & screens
Over time, salt residue will develop on windows and screens which will have long-term effects on the structural integrity and overall appearance if left unmaintained.
Applying undiluted vinegar to the surface with a spray bottle will help loosen salt particles. After letting it rest for a few minutes, scrub with a cloth or non-abrasive sponge then wipe dry.
While you may not have time to do a regular deep clean of your windows and screens, rinsing them more frequently is the next best option. This is because washing the windows off every few weeks can go a long way towards keeping the amount of salt gathering on the windows reduced.
2. Ventilate your home and implement other mould reduction measures
Rooms left closed for long periods will create a moist environment for mildew and mould to generate on surfaces. Ensure your property is well ventilated by opening windows and maintain a regular routine of wiping down all surfaces. Refer to Section 5.6.3 for further information.
3. Cleaning and protecting metal fixtures and fittings
Metal materials including railings, door handles, hinges, drain covers and tapware are prone to ‘tea staining’ and rust, and regular cleaning and preventative maintenance is essential to preserve your finishes.
They can be protected with a light application of corrosion preventative (such as CRC Marine 66, Innox or WD40).
For more information, refer to sections 5.3.1 and 5.3.2.
We encourage our residents to remain vigilant and proactive in addressing any concerns swiftly.
It is important to keep in mind that issues arising from changing ambient temperature, severe humidity or a marine environment are not building rectification items.
Staying on top of home maintenance with regular cleaning and preventative maintenance is the best way to safeguard the longevity your home.
Whilst very much a personal preference, typically the ideal balance of comfort and energy efficiency for air conditioning temperatures is around 23-24℃.
External temperatures do have an effect on the functionality and efficiency of your air conditioning system. If the ambient temperature is extreme, the drop in temperature from outdoor to indoor may not be sufficient for low indoor temperatures to always be achieved. Ideally, it is advised not to set your air conditioner to less than 8℃ below the outdoor temperature.
Extreme weather conditions, such as high temperatures coupled with high humidity for an extended period, can also have an effect on your internal finishings.
To protect your residence in such circumstances, we recommend ensuring your internal apartment environment is as stable as possible which can be achieved through temperature and humidity control by utilising your aircon.
Most residents run their air conditioning the majority of the time during periods of high temperature and humidity. Residents that typically refrain from using air conditioning during such circumstances, or are often away from the property, may be impacted by the apartment below if temperature difference between the two units is significant enough. The air conditioning unit situated in the ceiling of the lower level apartment will, over an extended period, cool the slab and the floor of the apartment above. Temperature difference, coupled with the high levels of moisture in the air can cause condensation to settle on the floor of the upper level apartment.
Tiled floors may present as wet tiles, whilst continued exposure to timber flooring can cause the timber to swell. Excessive expansion may lead to creaking floors and if near a doorway, hinder doors from swinging freely.
Whilst we recognise this could be frustrating, please understand this is an environmental impact and not due to a building fault.
Timber is a living product and will expand and contract with changes in ambient temperature and humidity, for natural materials this is completely normal, but it is still important to mitigate these characteristics.
During hot summer months turn on your air conditioning system for at least some part of the day. If you anticipate your apartment being unoccupied for long periods of time, we suggest making use of the Timer or Dry functions to maintain a stable environment during your absence.
Making use of the Dry function setting is also a good way to reduce levels of moisture within your home without running the cooling function. Reducing humidity levels does not only protect you finishes and fixtures and help alleviate heat discomfort, but also contributes to mould growth prevention.
Please ensure you take the time to acquaint yourself with your air conditioning controller and operations manual, plus the Climate Considerations and Flooring maintenance sections of this guide.
The South-East Queensland region has a sub-tropical humid climate. As a result of our weather conditions throughout the year, you may at some point notice changes to your finishes or experience other issues common to many Queenslanders.
Examples of such observations include the growth of mould and changes to natural timber products, such as increased creaking to timber floors and swelling of doors. Timber will naturally expand and contract with changes in ambient temperature and humidity.
Please bear in mind that for natural materials this is completely normal and can be mitigated by making a few changes to your environment.
Elaborating further on the condensation information provided in the preceding Section 5.6.3, we have compiled the following tips to aid you in maintaining your home.
1. Increase the use of dehumidifiers and aircon to reduce moisture levels within your apartment
Ensure all windows are closed when running a dehumidifier or aircon. Use the dry mode function on your air conditioning system, if available.
This will absorb moisture from the air and help mitigate any expansion pressure to timber flooring, swelling to doors etc.
2. Keep your home well ventilated when possible
Open windows on dry sunny days (when not using your aircon). Ensure you are using your exhaust fans during and following showers, and while using your clothes dryer.
Mould grows in damp and poorly ventilated spaces so the best way to prevent this is ensure your home is dry with good air circulation. Moisture absorbers such as DampRid are useful to keep within wardrobes and cupboards and can be easily purchased from supermarkets or hardware stores.
In Queensland, mould is a known seasonal issue and is not uncommon in our naturally humid climate. Even winter brings a risk of mould as the condensation created from indoor heating meeting cold external areas (for instance at windows and sliding doors) can lead to higher moisture levels within homes.
If you suspect the mould could be the consequence of a leak, please report this to Mosaic Rectifications as soon as possible within the Defect Liability Period.
3. Use a suitable mould removing solution on all affected areas immediately
If your home is being affected by mould you should act immediately to avoid the issue compounding further. If actions are not taken to mitigate the growth of mould, this may affect any future insurance or rectification claims (if applicable).
For suggested cleaning solutions please refer to the Queensland Government website for more information. During cleaning always use a new cloth for different areas and dispose of responsibly after use, otherwise spores could spread throughout your apartment. Surfaces should be fully dried after treatment.
Mosaic Construction provides a 12-month defect liability period for your apartment. Some fixtures and fittings, however, carry individual warranties beyond this timeframe.
For your convenience, key trade contact details are listed below. You’re welcome to contact these trades directly for additional work, though please note Mosaic cannot guarantee their availability or interest in private jobs. We also cannot warrant any future work arranged without prior consultation.
Navaska
07 3890 2633
service@navaska.com.au
Harvey Norman Commercial
07 3297 3700
stapylton.service@au.harveynorman.com
World Carpets
07 5529 0577
sales@worldcarpets.com.au
Be Floored
03 8640 0200
hello@befloored.com.au
Electrotek
07 4774 4370
admin@elektrotek.com.au
Eletech
1300 35 38 32
info@eletech.com.au
Able Security Group
07 5443 7955
bne@ablesecuritygroup.com
Schlage
1300 898 596
techsupport.au@allegion.com
ProSync
07 3171 2270
info@prosyncind.com.au
JJK Painting
0409 882 882
info@jjkpainting.com.au
Civic Shower Screens
07 3441 7777
www.civicscreens.com.au
Cascades Stone
07 5522 1697
info@cascadestone.com.au
INEX Tiling & Flooring
0403 545 260
info@inextnf.com.au
Reilly & Associates
02 966 8459
customerservice@reillyandassociates.com.au
While Mosaic Construction provides a 12-month defect liability period for items within your apartment, some of the different fixtures and fittings have individual warranties that extend beyond this timeframe. Included below are the individual warranty and operation/instruction manuals which can also be found on the Mosaic resident app.
f you experience an urgent issue such as being locked out, dangerous electrical fault, blocked drain causing damage, hot water issue, significant leak or any other concern that is likely to cause injury or damage to property, please contact the following:
Locksmiths | Able Security
07 5443 7955
Emergency apartment or common area issues |Mosaic Property Group
8.30am – 5pm, Monday – Friday | 1300 336 989
Outside of business hours | 07 3667 8220
Major incidents & emergencies
Police, Fire Brigade, or Ambulance | 000
State Emergency Services (SES) | 132 500
Firstly, check that the power supply to the building isn’t interrupted on the Energex website. If the power supply isn’t interrupted, then refer to the Apartment Switchboard section of the Apartment & Building Services Overview for information on your electrical switchboard
To log a rectification item, submit it via the Mosaic DLP Rectification Submission Form here.
Following receipt, we will review and provide formal confirmation of the agreed rectifications within 2 weeks. If needed, a team member will assess the issue(s) in person.
For any queries and assistance, you can reach out to the Rectifications Team on rectifications@mosaicproperty.com.au.
Notification of rectification items will not be accepted by phone, email or by word of mouth and must be submitted via the online form here.
In the event of power loss, all electronic strikes in communal areas will unlock and become manually operated. Apartment front doors with smart lock systems operate on a separate battery system and will remain secure. The battery will flash when low. You may also use your entry door key to manually unlock at any time.
You will find your air conditioning control panel/s mounted to the wall in a central location to your living room. Please refer to the relevant air-conditioning manual located on this page.
You only need to arrange electricity and internet connections. For further information on arranging connections and how your other services are billed, please refer to the Apartment and Building Services Overview.
The cold water isolation valve is located in the submeter services cupboard within your lift lobby.
Your apartment hot water control valve is located in the hallway ceiling access hatches near the apartment entry.
There is a traffic signalling system installed to manage the flow of traffic through the carpark entrance and vehicles exiting basement levels via the single lane ramp. Traffic signals are triggered by overhead sensors and push buttons where necessary.
The signal system defaults to provide priority to ingressing traffic, please follow the green and red signals as per typical traffic rules.
The individual smoke detectors within your apartment are localised and not connected to the fire brigade (also known as Queensland Fire & Emergency Services or QFES).
Apartments and communal areas are serviced by a sprinkler system. The sprinklers are activated by the presence of heat, triggering the building evacuation alarm and warning system, alerting emergency services.
