ABOUT THE ROLE

This role sits at the centre of how Mosaic protects its brand, elevates the customer experience beyond completion, and continuously improves the quality of what we deliver.

As Quality Manager – Rectifications, you will play a key role in the end-to-end management of defects and rectification across completed projects — shaping how issues are resolved, how customers experience that process, and how insights are fed back into construction to prevent recurrence. Your impact will extend across the full lifecycle, influencing not just outcomes post-completion, but the way future projects are delivered.

Working cross-functionally with Construction, Customer Care, Caretaking, Design and Development, you will provide strategic leadership across defect management, rectification delivery, compliance, and operational quality assurance. This role plays a critical part in ensuring outcomes are not only timely and compliant but aligned to the level of quality and care that defines Mosaic.

You will oversee post-completion activities through the Defects Liability Period and statutory warranty periods, leading the coordination, prioritisation and resolution of defects and rectification works — while driving continuous improvement through data-led insights, stronger quality practices, and elevated delivery standards.

Key responsibilities of this role will include, but not limited to:

• Lead and manage the Property Care, Rectifications and Defects & Compliance team to deliver effective defect and rectification outcomes.
• Oversee end-to-end rectification projects from assessment and planning through to completion and close-out.
• Ensure all works comply with quality standards, contractual obligations, and relevant legislation (including NCC/BCA and QBCC)
• Drive prioritisation and resolution of defects based on risk, safety, customer impact, and compliance requirements.
• Provide technical expertise and guidance on construction standards, compliance, and quality expectations.
• Monitor defect trends, subcontractor performance, and quality risks to inform continuous improvement initiatives.
• Oversee audits, inspections, and defect investigations, ensuring timely resolution and accurate reporting.
• Manage stakeholder relationships, including subcontractors, auditors, and regulatory bodies, representing the business professionally.
• Support commercial performance by monitoring budgets, timelines, risks, and project delivery outcomes.
• Lead responses to escalated defects and customer issues in a proactive, customer-focused manner.
• Maintain accurate reporting, defect registers, and quality documentation, providing insights to senior leadership.
• Foster a high-performing team culture through leadership, mentoring, and continuous development.

WHAT WE’RE LOOKING FOR

• Proven experience in quality, defects or rectification management within construction, ideally high-rise/residential projects
• Strong knowledge of construction methods, workmanship standards, and defect identification
• Leadership experience with the ability to manage teams and drive outcomes
• Solid understanding of relevant standards (ISO9001, Australian Standards, QBCC)
• Experience with audits, non-conformances, root cause analysis, and engaging with external regulators
• Strong analytical, organisational, and problem-solving skills with attention to detail
• Excellent communication and stakeholder management skills
• Relevant qualification desirable
• Current driver’s licence and willingness to travel across Brisbane, Gold Coast and Sunshine Coast will be required.

ABOUT MOSAIC

At Mosaic, we don’t just develop buildings, we shape places of enduring value and set new standards for what exceptional living looks like.

Mosaic Property Group is one of Queensland’s most awarded and respected residential developers, known for delivering architecturally striking, design-led buildings that stand the test of time.  With a fully integrated model that spans development, design, construction, sales, and property management, Mosaic ensures every project is executed with an uncompromising commitment to quality, detail, and long-term value.

We are fiercely proud of what we create, but it’s our people who make it possible. Mosaic is powered by a high-performing team of industry leaders and rising stars — bold thinkers, problem solvers, and collaborators who care deeply about what they do and the legacy they leave behind.

If you value excellence and lead with authenticity, this is your opportunity to grow with industry leaders and shape a career that’s both meaningful and rewarding.

LIFE AT MOSAIC

We’re a high-performing, collaborative team that takes pride in delivering work of enduring quality. You’ll be supported, challenged, and given the opportunity to make a real impact, every day.

Successful candidates will be contacted.

Click here to email your resume and a cover letter to our Careers team.

ABOUT THE ROLE

This role sits at the centre of how Mosaic represents its brand, guides customers through one of life’s most significant milestones, and ensures every interaction reflects the quality and care we stand for.

As a Customer Experience Executive, you will play a pivotal role in supporting the team to deliver a seamless, high-quality experience across the entire customer journey.  With a strong focus on service and communication, this role is responsible for supporting all aspects of the customer journey, including pre-settlement engagement, settlement coordination, handover management, and post-settlement care — encompassing defect rectification and ongoing assistance throughout the DLP.

As a representative of Mosaic, you will personally guide customers through their journey, creating confidence, clarity, and a sense of care at every stage. Your ability to anticipate needs, solve problems, and deliver a seamless experience will directly contribute to how our brand is experienced and remembered.

Ultimately, this role plays a critical part in fostering lasting relationships and consistently delivering an experience that reflects the company’s long-term commitment to its customers.

Key Responsibilities:

• Customer Relations & Handover Coordination: Deliver a seamless end-to-end customer experience from pre-settlement through to handover and post-move-in. Conduct inspections, manage defect logging, coordinate move-ins, and ensure apartments and common areas are fully prepared to Mosaic’s standards.
• Client Communication & Support: Act as the primary point of contact for purchasers, providing timely updates, managing expectations, resolving concerns, and maintaining strong relationships throughout the settlement journey and beyond.
• Settlement & Handover Management: Oversee readiness checks, documentation, access distribution, and handover day coordination to ensure a professional and efficient settlement process.
• Quality Assurance & Defect Management: Identify, document, and coordinate resolution of defects, working closely with internal teams to ensure quality standards are met during pre- and post-handover stages.
• Post-Completion Care: Deliver proactive customer follow-ups, ongoing support during the Defects Liability Period, and long-term engagement to enhance customer satisfaction and loyalty.
• Process Improvement & Customer Experience: Contribute to continuous improvement initiatives, enhancing handover processes, systems, and overall customer experience.
• General Support & Compliance: Assist with broader customer care activities and ensure adherence to established processes, procedures, and quality standards.

WHAT WE’RE LOOKING FOR

• A confident and professional communicator with strong interpersonal and client-facing skills
• A customer-focused mindset, with a proactive, solutions-driven approach to problem solving
• Highly organised and detail-oriented, with strong time management and the ability to manage multiple priorities
• Self-motivated and adaptable, able to perform under pressure in a fast-paced, changing environment
• Digitally proficient, with confidence using a range of systems and tools
• A collaborative team player with a commitment to delivering high-quality outcomes and continuous improvement

ABOUT MOSAIC

At Mosaic, we don’t just develop buildings, we shape places of enduring value and set new standards for what exceptional living looks like.

Mosaic Property Group is one of Queensland’s most awarded and respected residential developers, known for delivering architecturally striking, design-led buildings that stand the test of time.  With a fully integrated model that spans development, design, construction, sales, and property management, Mosaic ensures every project is executed with an uncompromising commitment to quality, detail, and long-term value.

We are fiercely proud of what we create, but it’s our people who make it possible. Mosaic is powered by a high-performing team of industry leaders and rising stars — bold thinkers, problem solvers, and collaborators who care deeply about what they do and the legacy they leave behind.

If you value excellence and lead with authenticity, this is your opportunity to grow with industry leaders and shape a career that’s both meaningful and rewarding.

LIFE AT MOSAIC

We’re a high-performing, collaborative team that takes pride in delivering work of enduring quality. You’ll be supported, challenged, and given the opportunity to make a real impact, every day.

Successful candidates will be contacted.

Click here to email your resume and a cover letter to our Careers team.

ABOUT THE ROLE

Mosaic Property Group is seeking a proactive Committee Liaison Officer / Body Corporate Liaison to join our high-performing caretaking team.

This pivotal role acts as the central link between Mosaic, Body Corporate Committees, and stakeholders—driving clear communication, strong governance, and seamless coordination across the portfolio. Reporting to the Head of Building Management, you will represent Mosaic, manage stakeholder relationships, and ensure efficient, compliant, and high-quality service delivery.

You will take ownership of outcomes, proactively resolving issues, improving processes, and supporting smooth caretaking operations. With a strong focus on customer experience, you will ensure residents and committees feel informed, supported, and valued.

Success in this role requires initiative, sound judgement, and a solutions-focused mindset, with the ability to confidently navigate a fast-paced, stakeholder-driven environment.

Key responsibilities of this role will include, but not limited to:

• Provide end-to-end support to Body Corporate and Committee members, including coordinating meetings, attending AGMs and committee meetings, and fostering strong stakeholder relationships.
• Act as the primary point of contact for resident and Committee enquiries via phone and email, ensuring timely, professional, and clear communication at all times.
• Coordinate building operations across multiple sites, including onboarding new buildings and ensuring consistent, high-quality service delivery.
• Conduct routine site visits and inspections, accurately recording findings and proactively addressing maintenance and presentation standards.
• Manage project workflows from initiation to completion, including sourcing quotes, coordinating contractor engagement, securing approvals, and tracking progress.
• Maintain accurate and up-to-date records across internal systems to support compliance, reporting, and operational efficiency.
• Prepare regular reports, monitor key dates (including AGMs, budgets, and compliance milestones), and ensure follow-up actions are completed within required timeframes.
• Assist in the preparation and management of budgets, contracts, and compliance requirements, including Caretaking Agreements.
• Draft and distribute communications to owners and residents regarding caretaking matters, building updates, and operational changes.
• Support the administration and setup of new buildings, ensuring a smooth transition and effective establishment of processes and documentation.
• Build and maintain strong working relationships with internal teams, external contractors, and key stakeholders to support seamless operations and service delivery.

WHAT WE’RE LOOKING FOR

• Client focused and passionate about building relationship internally as well as with external stakeholders, and customer engagement.
• Demonstrated experience in building management, body corporate, strata or property management.
• Understanding of body corporate requirements, legislation and governance requirements.
• Strong in communication, problem-solving, organisation, time management, attention to detail and customer service.

• Thrive in a fast-paced, dynamic environment, effectively managing multiple priorities while maintaining high-quality outcomes and resolving issues efficiently.

• Familiarity with MYBOS is highly advantageous.

• A proactive and collaborative team player with a positive attitude and a strong can-do approach.

ABOUT MOSAIC

At Mosaic, we don’t just develop buildings, we shape places of enduring value and set new standards for what exceptional living looks like.

Mosaic Property Group is one of Queensland’s most awarded and respected residential developers, known for delivering architecturally striking, design-led buildings that stand the test of time.  With a fully integrated model that spans development, design, construction, sales, and property management, Mosaic ensures every project is executed with an uncompromising commitment to quality, detail, and long-term value.

We are fiercely proud of what we create, but it’s our people who make it possible. Mosaic is powered by a high-performing team of industry leaders and rising stars — bold thinkers, problem solvers, and collaborators who care deeply about what they do and the legacy they leave behind.

If you value excellence and lead with authenticity, this is your opportunity to grow with industry leaders and shape a career that’s both meaningful and rewarding.

LIFE AT MOSAIC

We’re a high-performing, collaborative team that takes pride in delivering work of enduring quality. You’ll be supported, challenged, and given the opportunity to make a real impact, every day.

Successful candidates will be contacted.

Click here to email your resume and a cover letter to our Careers team.

ABOUT THE ROLE

The Head of Customer Care is a hands-on leadership role responsible for ensuring the customer experience consistently reflects the Mosaic brand — well-executed, controlled and aligned to what has been promised. The role is accountable for creating confident customers who become advocates, while protecting the integrity and reputation of the brand at critical moments in the journey.

Leading a dedicated Customer Care team, you will oversee the customer lifecycle from pre-settlement through to post-settlement and ongoing engagement, ensuring interactions are handled with clarity, professionalism and consistency. Working closely across departments, you will bring structure and alignment to complex environments, delivering a cohesive, industry-leading experience.

Reporting to the General Manager – Brand & Customer, this role owns and evolves the Customer Care function — lifting capability, discipline and impact in line with Mosaic’s ongoing evolution. You will lead by example, staying close to delivery, actively involved in key customer interactions, and setting the standard for how situations are managed.

You will be a visible and trusted presence for customers and the team, stepping into complex or high-expectation situations with confidence, composure and sound judgement. Your ability to communicate clearly, build confidence quickly and maintain control in pressured environments will be critical to success.

Key Responsibilities

• Lead the end-to-end Customer Care function across the customer lifecycle — from pre-settlement through to post-settlement and ongoing engagement — ensuring customers remain confident, supported and positively connected to the Mosaic brand over time
• Define and set the standard for how customers experience Mosaic, ensuring every interaction is handled with professionalism, clarity and a level of care that builds trust and confidence
• Act as the senior point of authority for complex, sensitive or high-risk customer matters, including direct engagement where required
• Proactively design and manage key customer touchpoints and milestones, ensuring engagement is timely, well-structured and anticipates customer needs
• Work closely across departments to align delivery, resolve issues and maintain a seamless, well-orchestrated customer experience
• Establish clear frameworks for escalation, communication and decision-making, and drive consistency in how customer interactions are managed, documented and resolved
• Continuously refine and uplift the Customer Care approach, improving how the experience is delivered and perceived over time

 WHAT WE’RE LOOKING FOR

• Proven experience in a senior customer-facing role within premium or high-expectation environments
• An exceptional communicator — articulate, composed and confident, with the ability to instil trust and credibility quickly
• Highly professional and well-presented, with a natural presence that reassures customers and stakeholders
• Confident without ego — able to lead conversations, manage expectations and hold positions when required, while maintaining respect and professionalism
• Strong judgement and discretion, particularly in sensitive or emotionally charged situations
• Experience navigating complex environments, working cross-functionally and managing competing priorities
• A capable and considered people leader, with a track record of mentoring, coaching and lifting team performance
• Structured and disciplined, with strong attention to detail and follow-through

 ABOUT MOSAIC

 At Mosaic, we don’t just develop buildings, we shape places of enduring value and set new standards for what exceptional living looks like.

Mosaic Property Group is one of Queensland’s most awarded and respected residential developers, known for delivering architecturally striking, design-led buildings that stand the test of time.  With a fully integrated model that spans development, design, construction, sales, and property management, Mosaic ensures every project is executed with an uncompromising commitment to quality, detail, and long-term value.

We are fiercely proud of what we create, but it’s our people who make it possible. Mosaic is powered by a high-performing team of industry leaders and rising stars — bold thinkers, problem solvers, and collaborators who care deeply about what they do and the legacy they leave behind.

If you value excellence and lead with authenticity, this is your opportunity to grow with industry leaders and shape a career that’s both meaningful and rewarding.

 LIFE AT MOSAIC

We’re a high-performing, collaborative team that takes pride in delivering work of enduring quality. You’ll be supported, challenged, and given the opportunity to make a real impact, every day.

Successful candidates will be contacted.

Click here to email your resume and a cover letter to our Careers team.

ABOUT THE ROLE

As part of our in-house Design Team, you’ll work client-side across the full project lifecycle, supporting the team in delivering high‑quality interior design outcomes across all project stages, from concept through to site delivery. You’ll join a passionate, collaborative and experienced team that blends creativity with commercial insight to deliver thoughtful, high-quality spaces.

Key Responsibilities:

• Support the Design Team in delivering high‑quality interior design outcomes across all project stages, from concept through to site delivery
• Coordinate and manage interior design scopes for assigned projects in collaboration with the Design Manager and Project Teams
• Review and assess interior drawings, unit layouts, joinery, consultant documentation, and specifications to ensure functionality, compliance, and alignment with design standards
• Develop and present cohesive interior concepts, including finishes, fixtures, furniture, lighting, artwork, signage, and styling
• Ensure all design selections meet brand, quality, performance, and budget requirements
• Contribute to marketing phases, including render reviews and styling for photography and award submissions
• Manage FF&E packages, including quoting, procurement, delivery, and installation
• Support site delivery through inspections, RFIs, and resolution of design issues
• Collaborate closely with internal stakeholders across development, construction, sales, marketing, and customer care
• Assist in maintaining design guidelines, preferred product specifications, and the interior sample library

WHAT WE ARE LOOKING FOR

• Ideally 3-5 years post-graduation work experience in multi-residential sector
• Bachelor of Interior Design or Diploma of Interior Design
• Demonstrated experience across concept, design development, documentation and site delivery
• Strong creative eye with high attention to detail and materiality
• Highly organised, agile and able to prioritise and re-prioritise across multiple projects
• Able to work autonomously with accountability and obtaining director sign-off as required
• Strong product knowledge with well-established industry and supplier relationships

ABOUT MOSAIC

At Mosaic, we don’t just develop buildings, we shape places of enduring value and set new standards for what exceptional living looks like.

Mosaic Property Group is one of Queensland’s most awarded and respected residential developers, known for delivering architecturally striking, design-led buildings that stand the test of time.  With a fully integrated model that spans development, design, construction, sales, and property management, Mosaic ensures every project is executed with an uncompromising commitment to quality, detail, and long-term value.

We are fiercely proud of what we create, but it’s our people who make it possible. Mosaic is powered by a high-performing team of industry leaders and rising stars — bold thinkers, problem solvers, and collaborators who care deeply about what they do and the legacy they leave behind.

If you value excellence and lead with authenticity, this is your opportunity to grow with industry leaders and shape a career that’s both meaningful and rewarding.

LIFE AT MOSAIC

We’re a high-performing, collaborative team that takes pride in delivering work of enduring quality. You’ll be supported, challenged, and given the opportunity to make a real impact, every day.

Successful candidates will be contacted.

Click here to email your resume and a cover letter to our Careers team.

ABOUT THE ROLE

We are seeking an experienced, proactive, and relationship‑driven Senior Estimator or high performing Estimator looking to progress into a Senior role. In this role you will be led and supported by our experienced Estimating Manager, and as our Estimator, you will play a crucial role in shaping project outcomes by delivering highly accurate and detailed cost plans and estimates. Your day-to-day will include:

• Reviewing project documentation and completing detailed measures.
• Preparing consistent, high‑quality estimates and cost plans for internal review.
• Managing your time effectively to meet deadlines with accuracy and professionalism.
• Completing elemental and trade breakdown reviews.
• Identifying project risks, opportunities, and value‑management options.
• Preparing detailed interiors budgets and trade budgets for handover to construction teams.
• Obtaining and assessing subcontractor and supplier pricing.
• Completing purchaser upgrades and variation pricing.
• Analysing trade pricing for benchmarking use on future projects.
• Updating and maintaining accurate project data and returnable documents.
• Collaborating closely with project teams on construction methodology and program durations.
• Building strong, positive relationships with trade subcontractors and suppliers.
• Communicating effectively with all project stakeholders to support smooth project delivery.
• Promoting and adhering to safe work practices in line with company policies and legislative requirements.

ABOUT YOU

• Proven experience as a Senior Estimator/ Estimator in a similar built environment.
• Bachelor degree in Construction Management/ Quantity Surveying or other related field, or equivalent practical experience.
• Experience with cost estimating and benchmarking of construction projects.
• Experience with estimating and cost planning proprietary software systems, preferably Cost X (desirable, but not essential).
• Excellent problem-solving, and verbal/written communication skills.
• Strong attention to detail and ability to manage multiple priorities.

ABOUT MOSAIC

At Mosaic, we don’t just develop buildings, we shape places of enduring value and set new standards for what exceptional living looks like.

As one of Queensland’s most awarded and respected developer/builders, Mosaic has redefined premium residential development through a relentless commitment to design, quality, and delivery. Our fully integrated model — spanning research, acquisition, design, development, construction, and long-term management, allows us to control every detail and deliver with absolute certainty for our customers.

We are fiercely proud of what we create, but it’s our people who make it possible. Mosaic is powered by a high-performing team of industry leaders and rising stars — bold thinkers, problem solvers, and collaborators who care deeply about what they do and the legacy they leave behind.

If you value excellence and lead with authenticity, this is your opportunity to grow with industry leaders and shape a career that’s both meaningful and rewarding.

LIFE AT MOSAIC

At Mosaic, we’re unapologetically hardworking, because we care deeply about what we create and the people we create it with. Here, you’ll be surrounded by a high-performing team that thrives on accountability, initiative, and shared success.

You’ll gain meaningful, hands-on experience, backed by genuine support and opportunities to grow. We champion those who lean in, speak up, and go the extra mile, and we make sure our people feel proud of the part they play.

If you’re energised by pace, passionate about quality, and motivated to turn challenges into impact, we’d love to hear from you. Join us and help shape remarkable outcomes from the ground up.

Successful candidates will be contacted.

Click here to email your resume and a cover letter to our Careers team.