After Hours Emergency Support

It’s important to us that Mosaic Residents can access prompt and practical assistance for genuine emergencies outside of business hours.

If you experience an emergency outside of business hours that poses a risk to personal safety, the safety of others, or may cause significant damage to common property, please click the relevant link below to access the appropriate emergency support steps.

Non-urgent requests should be directed to our team during regular business hours.

Life Threatening Emergencies

If there is any immediate risk to life, safety, or property, call emergency services straight away:

Police, Fire, Ambulance: 000
State Emergency Services (SES): 132 500

Mosaic Tenant Emergencies

Owner-Occupier Emergencies

Common Area Emergencies

Keys and Lock-Outs

If you are a Resident and have locked yourself out of your apartment or the building, please contact the registered locksmith for your property using the details provided via the link below.

Residents must use the nominated locksmith and are not permitted to engage their own provider.

Please note that all locksmith call-out fees are the responsibility of the Resident and may include additional charges for after-hours attendance. We recommend confirming all costs directly with the locksmith when you call.

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