Common Areas – After Hours Emergencies

Common Area Emergency Trades

This page outlines what constitutes an after-hours emergency for communal or shared spaces in Mosaic-managed properties — and how our residents can respond. Please read carefully to help us respond swiftly when it matters most — and avoid unnecessary charges when it doesn’t.

What is an Emergency?

Emergency maintenance refers to urgent issues that must be addressed immediately to prevent injury, significant property damage, or risk to health and safety.

Examples of common area emergencies include:

Burst pipe or major leak in communal areas
Dangerous electrical fault impacting shared systems
Serious roof leak over common property
Fire or storm damage to shared facilities
Lift breakdown or hazardous stairwell issue
Flooding in lobbies, garages, or shared spaces
Damage that leaves the building or a shared entry unsecured

For any emergency maintenance issue, please contact the appropriate trades or service providers listed on this page.

If your concern is not listed above, please contact our team during office hours (8:30am to 5:00pm, Monday to Friday) on 1300 985 852.

Life Threatening Emergencies

If there is any immediate risk to life, safety, or property, call emergency services straight away:

Police, Fire, Ambulance: 000
State Emergency Services (SES): 132 500

Common Area Emergency Trades

The trade contacts listed below are strictly for use in genuine emergencies affecting the common areas of Mosaic-managed properties.

They must not be contacted for issues inside individual apartments.

Please ensure the situation warrants urgent attention before engaging a contractor. If the matter is not deemed an emergency, you may be liable for the full cost of the call-out and any related repairs.

In most cases, the cost of emergency works will be covered by the Body Corporate or the property owner, depending on the nature and location of the issue.

Brisbane

Electrician

Ehlerth Electrical – 1800 940 413

Plumber

HIT Plumbing – 0459 919 082
Precision Pipeline Plumbing – 0412 425 005

Fire Services

Fire Boar – 07 3208 6692

Garage Door

Door Doctors – 0417 620 336

Glass Repairs

Frog Glass – 07 3272 1644

Gold Coast

Electrician

Capital Electrical – 1300 785 936
Ehlerth Electrical – 1800 940 413

Plumber

HIT Plumbing – 0459 919 082
Capital Plumbing – 1300 785 936

Fire Services

Auscoast Fire – 1800 237 753

Garage Door

Retro Tech – 1800 976 444

Glass Repairs

Frog Glass – 07 3272 1644

Sunshine Coast

Electrician

Excite Electrics – 0401 337 945
Ehlerth Electrical – 1800 940 413

Plumber

Jet Plumbing – 0418 911 757
Precision Pipeline Plumbing – 0412 425 005

Fire Services

Boss Fire – 1300 843 267

Garage Door

Retro Tech – 1800 976 444

Glass Repairs

Aussie Emergency Glass – 0417 881 551

Lift Outages

If you’re experiencing a lift fault or breakdown outside of business hours, please contact the registered lift contractor for your Mosaic building using the details provided below.

Residents should only contact the registered contractor outside of regular business hours (8:30am–5:00pm, Monday to Friday).

If the fault is found to be caused by misuse or damage by a Resident or their guest, any call-out costs will be charged to the responsible party.

Learn More

Additional Support

Mosaic Tenant Emergencies

Owner-Occupier Emergencies

Keys and Lock-Outs