One of Mosaic Property Group’s most important points of difference is the retention of management rights for each building we deliver.

While many developers will sell a development’s management rights for significant revenue, our model prioritises an enduring relationship with all of our projects, with a 25-year horizon.

In doing so, our highly experienced Caretaking and Letting ensures Kensingtons’ common areas are maintained to the best possible standard, per the budget and scope of duties defined within the Caretaking and Letting Agreement contracted with the Body Corporate.

Our Caretaking team is one of Mosaic’s largest and growing departments, with over 25 full-time onsite caretakers across South East Queensland. 

A team of dedicated cleaning, landscaping, and maintenance contractors further supports them.

The Body Corporate is the legal entity by which the common areas of your building are managed and maintained on behalf of all owners.

It determines and enforces its own rules for the building, called By-Laws. These regulations cover matters such as parking, noise, use of the common areas, changes to the external appearance of the building etc. During the development process, Mosaic puts together the by-laws incorporating learnings from previous buildings into standard practice clauses.

The Body Corporate By-Laws can be accessed via the Mosaic Bespoke Living app.

A committee of representatives will be elected to discharge the day-to-day decision-making duties of the body corporate on behalf of all owners. This election takes place at the first Annual General Meeting, which is usually held a few months following settlement.

Until a committee can be established, Mosaic Property Group acts as the body corporate temporarily and will work with the new committee to ensure a smooth transition.

The role of strata management is to facilitate the administration of the Body Corporate. Duties include:

• Assisting the Committee;
• Organising meetings and issuing minutes;
• Managing the administration and sinking funds to ensure compliance; and
• Responding to breaches of the by-laws, among other duties noted in the strata management agreement.

The strata management company for Kensington’s Body Corporate is Stratacare

Contact Details:
Stratacare Australia
07 3435 5300
reception@stratacare.com.au

All residents must contribute to a culture of supportive, respectful, and conscientious living alongside their neighbours.

Some residents will have experienced apartment living before; for others, it may be their first time. 

Often the most significant adjustment our new residents face is adapting to what could be considered relatively ordinary, day-to-day aspects of communal residency.

Based on our experience, we have compiled some valuable tips on mindful living for residents:

• Bass vibrations can carry above and below your apartment – as a result, please keep music, television volume, and social gatherings at a reasonable noise level at all times, particularly after 10:00pm.
• Simple additions like felt pads on the base of furniture that is moved regularly or rugs on top of hard flooring can help minimise noise transfer while also protecting your own floors. Conversely, don’t forget this is your neighbour’s home too, and you may occasionally experience some noise as part of normal occupancy.
• Adhere to the building’s By-Laws, amenity terms of use, and any resident reminders issued. Your Body Corporate can provide you with a copy of the By-Laws specific to your building.

Should you encounter any concerns with neighbours, these are best resolved through respectful discussion directly with that Resident in the first instance.

In any situation where you feel unsafe raising your concern, or if it relates to an issue that you cannot address in person (for instance, a loud party continuing late into the evening), you are best to call the police to assist at the moment. 

If you would like further assistance after the event or to lodge an incident report, please contact your Property Manager (if applicable) or the Strata Manager, who can assist further with the next steps.

Please note that Mosaic’s Caretaking team does not manage disputes between neighbours. 

We hope the above guidance provides some assistance to residents in their contribution to a harmonious building community.

The Body Corporate By-Laws can be accessed via the Mosaic Bespoke Living app.

Enforcement of the By-Laws is monitored by the Body Corporate. Any infringements will be reported by building management to the Body Corporate for their review and response to applicable lots as required.

Building address

Your new address will be your apartment number, 36 Sylvan Road, Toowong, QLD, 4066.

Electricity

Your building has an embedded electricity network managed by Hum Energy, which means that your building purchases its electricity in bulk. This arrangement reduces network charges by aggregating all electrical meters through one metering point that is directly connected to the main electricity network, thus providing a competitive energy rate to all residents.

Please refer to the following document for instructions on arranging your electricity connection, which should commence from your settlement date.

The Patterson Hum Energy Connection Information

You will retain your own individual meter which is read monthly, recorded and issued to you directly.

Please note that under an embedded electricity network, you are required to sign up with Hum Energy rather than another provider. However, the supply rates are lower than what you would obtain under a retail arrangement.

Water

Each apartment has separate hot and cold-water meters and will be individually charged for usage.

Hot water at Kensington is delivered via a centralised gas hot water system, providing the development with a cheaper rate of hot water supply through this bulk arrangement. This system also supplies hot water continuously; unlike a typical heating system for a house, you will not run out of hot water.

The gas cooktops are not metered and are just charged at a very low daily rate.

As above, please refer to the Hum Energy connection instructions to arrange for your service to commence from your settlement date.

Your cold-water usage will be calculated and charged to you by Queensland Urban Utilities. They will bill you directly with the details provided to them at settlement. You do not need to arrange connection or contact anyone to establish an account. As a general note, it is common for the first bill to be sent several months following settlement.

Internet

Kensington by Mosaic will provide residents with an exceptional building-wide wireless internet experience via Rush Broadband.  You will enjoy excellent, reliable customer service with a simple 60-second activation, NBN level speeds of up to 100 Mbps, no set-up fees or lock-in contracts, and a very competitive monthly fee.

To take one less hassle out of an already busy process, we have arranged for Rush to be connected and ready to use when you move into your apartment.  

Further information on Rush including benefits and monthly rates will be provided in the lead up to settlement.

Alternatively, the NBN network is also available to residents however please note you will likely incur a new connection fee of $300 as this is typically passed on from your retailer.

We take the safety of our residents extremely seriously.

The security of your building and well-being of fellow residents is of paramount importance. As a community, we all need to look out for each other and be extra vigilant.

The property’s entrances (including the car park, front doors, roller doors and fire exits) are Council compliant and designed to mitigate the risk of unlawful entry. These areas are also under 24-hour CCTV monitoring. However, despite all this, unfortunate events can still occur.

To minimise the danger of potential breaches, we ask residents to:

• Never put your apartment keys on a keychain with your address on it.
• Do not leave keys, access fobs or garage remotes in mailboxes
• Ensure all entryways remain closed and locked behind you.
• Ensure no one follows you into the building. Be aware of tailgaters; if you don’t know them, please do not allow them into the complex.
• Ensure none of the following are stored in your car while unattended:  keys, carpark remotes or access fobs; valuables; anything with your personal information.
• Always lock your car and do not leave valuables in it. If you cannot take valuables with you, keep them out of plain sight.
• Not store valuables in the garage/carpark storage facilities.
• Secure your bike with a good quality lock (‘D’ locks generally provide a higher level of security).
• Engrave your bikes with the first letter of the Australian state that your licence is in, i.e. Q, then your driver’s licence number.
• Record basic details of your bike, including make, model, colour, and serial number, and keep a photograph of it if you need to report its theft to the police.
• Call the police straight away if you witness or discover a theft/security breach. Do not touch anything in the relevant area until the police have investigated.
• Ensure adequate insurance for your apartment, car(s), and any storage areas, including contents, has been arranged.
• Report any lost access fobs or garage remotes immediately to the Caretaking ream on caretaking@mosaicproperty.com.au.

Always take note of anyone acting suspiciously. If you see anything unusual, please contact the Police or Caretaking on 1300 336 989.

In the unfortunate event that a security breach or theft occurs, please report the incident immediately to both the police and Mosaic Caretaking. Please note such matters need to be handled by the affected resident(s) directly with the police. The role of the Caretaking team is to provide the police with any requested security footage or other information, and to assist with arranging repairs or insurance claims that relate to the building only.

Queries relating to the body corporate and by-laws.

Contact:

Stratacare Australia
07 3435 5300
reception@stratacare.com.au

To notify of items within 12-month DLP, including appliance & aircon issues within 6 weeks of move-in.

Contact: 

1300 336 989

Rectification Items must be submitted through the Mosaic DLP Rectification Submission Form here.

For any questions: rectifications@mosaicproperty.com.au

To raise appliance issues 6 weeks post move-in.

Contact: 

Harvey Norman Commercial

07 3297 3751

stapylton.service@au.harveynorman.com

Miele

1300 464 353

www.miele.com.au

Please also cc Mosaic Rectifications

To raise aircon issues or queries 6 weeks post move-in.

Contact: 

Ridge Air

07 3205 6044

servicing@ridgeair.com.au

If you experience an urgent issue such as being locked out, dangerous electrical fault, blocked drain causing damage, hot water issue, significant leak or any other concern that is likely to cause injury or damage to property, please contact the following:

If you experience an urgent issue such as being locked out, dangerous electrical fault, blocked drain causing damage, hot water issue, significant leak or any other concern that is likely to cause injury or damage to property, please contact the following:

For any non-urgent apartment or common area issues, please report them via the processes described here.

Firstly, check that the power supply to the building isn’t interrupted on the Energex website. If power supply isn’t interrupted, then refer to the Apartment Switchboard section of the Apartment & Building Services Overview page for information on your electrical switchboard.

If you believe an issue has arisen, please submit the item/s through the Mosaic DLP Rectification Submission Form here.

Following receipt of your submission, we will review and provide formal confirmation of the agreed rectifications within 2 weeks. If required, we will arrange a suitable time for one of our team members to assess the issue(s) in person.

For any questions, you can reach out to the Rectifications Team on rectifications@mosaicproperty.com.au.

For more information, view the Rectification Item Notification section of the Rectification Items page.

Notification of rectification items will not be accepted by phone or by word of mouth and must be given in writing.

In the event of power loss, ground floor entrance doors will continue to operate on a battery backup for approximately 40 minutes – 1 hour. Should the power outage be prolonged and deplete the battery, the doors will then unlock. Apartment front doors will remain secure and will require your key to manually unlock.

You will find your air conditioning control panel/s mounted to the wall in a central location to your living room. Please refer to Ridge Air’s air-conditioning manual here and the Mosaic Bespoke Living app.

You will only need to arrange your electricity, hot water and internet connections. For further information on arranging connections and how your other services are billed, please refer to the Apartment and Building Services Overview.

The water shut-off valve for your apartment is located under the laundry sink.

The individual smoke detectors within your apartment are not connected to the fire brigade (also known as Queensland Fire & Emergency Services or QFES).

The smoke alarms in the lobbies on every apartment level will trigger Kensington’s emergency warning systems and deliver an evacuation alert via the ceiling speaker installed within your apartment. If you have burned any cooking etc, please do not open your front door to air the smoke.

The thermal alarms in the common areas are triggered by the presence of heat, activating the building alarm, fire sprinklers and also alerting the fire brigade.