We are seeking a detail-oriented and proactive professional who excels at navigating complex relationships and agreements. If you’re passionate about fostering strong client connections and delivering service excellence, we invite you to apply.

ABOUT THE ROLE

As the Committee Liaison Officer, you will pay a pivotal role in helping to foster seamless communication and cooperation between the Mosaic Caretaking Team, Body Corporate Committees, and Residents across our diverse portfolio of buildings.

Your primary responsibility will be to ensure that the standards outlined in our Caretaking Agreements and our customers’ needs and expectations are consistently met in line with Mosaic’s high-quality benchmarks.

KEY RESPONSIBILITIES

• Facilitate new building handovers by providing support, coordinating key processes, and attending Annual General Meetings (AGMs) and committee meetings. Ensure effective follow-up by addressing action items raised in these meetings.
• Prepare and manage caretaking handover documents ahead of the first Annual General Meeting (AGM).
• Gain in-depth knowledge of Caretaking Agreements to effectively respond to inquiries from Body Corporate committees and residents with confidence and expertise.
• Plan and lead in-person and onsite meetings with Committee Members and key stakeholders, fostering strong relationships and effective collaboration.
• Proactively manage client expectations, resolve issues efficiently, and deliver insightful guidance to Body Corporate Committees as required.
• Oversee and streamline maintenance coordination by effectively communicating tasks, logging reports in MYBOS, and liaising with caretakers and administrative teams to ensure timely updates and resolutions. Collaborate with the wider Caretaking team to uphold Mosaic’s standards for onsite service delivery.
• Regular reporting and documentation, including preparing quarterly committee reports and an annual report for AGMs. It also requires familiarity with the properties and conducting quality assurance (QA) inspections as needed.
• Managing notices and communication.

ABOUT YOU

• Excellent communication and interpersonal skills.
• Ability to understand and interpret caretaking agreements.
• Strong organisational and time-management skills.
• Ability to collaborate effectively within teams.
• Proactive problem-solving abilities.
• Experience in client facing roles is preferred.
• Familiarity with property management or building management is a plus.

LIFE AT MOSAIC

Mosaic Property Group is an award-winning industry leader known for its unwavering commitment to quality, innovation, and customer satisfaction. We’ve earned a reputation for delivering exceptional developments and building long-term client relationships. Joining Mosaic means being part of a team dedicated to staying the course for our customers, fostering a collaborative and supportive workplace where every individual can thrive.

At Mosaic, you’ll have the opportunity to:

• Be part of an innovative, forward-thinking company setting benchmarks in the industry.
• Work on diverse, exciting projects that challenge and inspire you.
• Develop your skills and grow your career in a supportive, team-oriented environment.
• Join a company with a proven track record of delivering outstanding developments.
• Be a valued member of a company that prioritises creativity, excellence, and collaboration.

To apply, please send a detailed resume and cover letter explaining why you want to be a part of the Mosaic team to careers@mosaicproperty.com.au