ABOUT THE ROLE

Mosaic Property Group is looking for a proactive and self-motivated Client Services Officer to join its high-performing caretaking team.

This role is perfect for a self-starter who thrives on building strong, long-term relationships with residents and Body Corporate Committees while taking ownership of tasks and driving exceptional service. You’ll have the opportunity to develop your strata and property management expertise in a dynamic, fast-paced environment where initiative and problem-solving skills are valued.

Guided by our Client Services Manager, you will be key in ensuring seamless communication, efficient caretaking operations, and high-quality client service across our properties.

Key tasks include but are not limited to:

• Maintaining accurate building records, issuing correspondence, and managing documentation related to Caretaking Service Agreements.
• Supporting the Client Services Manager in resolving client issues, ensuring open communication and strong relationships with residents and Committees.
• Conducting site inspections, meeting with Committee representatives, and representing caretaking in key discussions.
• Preparing bi-monthly Committee reports and annual AGM reports, ensuring data is accurate and up to date in MYBOS.
• Assisting with contract administration, including verifying and updating owner details, tracking approved variations, and liaising with Strata Managers, Solicitors, and Committees.
• Acting as the first point of contact for resident and Committee inquiries via phone and email.
• Drafting communications to Mosaic owners regarding by-laws and settlement responsibilities.
• Conducting routine site visits and inspections and logging findings to ensure buildings are well maintained.
• Attending Committee and AGM meetings as required and assist with setting up new buildings.

ABOUT YOU

• A client-focused professional with excellent written and spoken communication and relationship-building skills.
• Strong attention to detail, solutions-focused, and the ability to manage multiple tasks effectively.
• A proactive team player with strong organisational skills and the ability to meet deadlines.
• Experience using Microsoft Outlook, Excel, and Word.
• Familiarity with MYBOS is highly advantageous.
• Previous experience in client services, property management, strata, caretaking, or real estate administration is highly regarded.

LIFE AT MOSAIC

At Mosaic, you can be assured of the support and hands-on experience required to achieve a long-term, prosperous career with an industry leader.

We’re committed to making sure our staff love coming to work each day, have the support to achieve their best and have the opportunity to put forward their ideas.

As a member of the team, you will enjoy a competitive salary and access to a range of additional employee incentives.

To apply, please send a detailed resume and cover letter explaining why you want to be a part of the Mosaic team to careers@mosaicproperty.com.au. Only successful candidates will be contacted.