One of Mosaic Property Group’s most important points of difference is the retention of management rights for each building we deliver.

While many developers will sell a development’s management rights for significant revenue, our model prioritises an enduring relationship with all of our projects, with a 25-year horizon.

In doing so, our highly experienced Caretaking and Letting ensures The Witton’s common areas are maintained to the best possible standard, per the budget and scope of duties defined within the Caretaking and Letting Agreement contracted with the Body Corporate.

Our Caretaking team is one of Mosaic’s largest and growing departments, with over 25 full-time onsite caretakers across South East Queensland. 

A team of dedicated cleaning, landscaping, and maintenance contractors further supports them.

Mosaic Caretaking

The role of strata management is to facilitate the administration of the Body Corporate. Duties include:

• Assisting the Committee;
• Organising meetings and issuing minutes;
• Managing the administration and sinking funds to ensure compliance; and
• Responding to breaches of the by-laws, among other duties noted in the strata management agreement.

The strata management company for The Witton’s Body Corporate is Stratacare. 

Contact Details:
Stratacare Australia
07 3435 5300
reception@stratacare.com.au

To notify of items within 12-month DLP

Including appliance & aircon issues within 6 weeks of move-in

Contact: 

1300 336 989

Rectification Items must be submitted through the Mosaic DLP Rectification Submission Form.

For any questions: rectifications@mosaicproperty.com.au

To raise appliance issues 6 weeks post move-in.

Contact: 

Harvey Norman Commercial
07 3297 3700
stapylton.service@au.harveynorman.com

Please also cc Mosaic Rectifications

To raise aircon issues or queries 6 weeks post move-in.

Contact: 

Energy Air
07 3890 8995
service@energyair.com.au

If you experience an urgent issue such as being locked out, dangerous electrical fault, blocked drain causing damage, hot water issue, significant leak or any other concern that is likely to cause injury or damage to property, please contact the following:

Locksmiths | Able Security

07 5443 7955
bne@ablesecuritygroup.com

Mosaic Property Group

8.30am – 5pm, Mon – Fri | 1300 336 989
Outside of business hours | 07 3667 8220

Major incidents

Police, Fire, Ambulance | 000
State Emergency Services | 132 500

All residents must contribute to a culture of supportive, respectful, and conscientious living alongside their neighbours.

Some residents will have experienced apartment living before; for others, it may be their first time. 

Often the most significant adjustment our new residents face is adapting to what could be considered relatively ordinary, day-to-day aspects of communal residency.

Based on our experience, we have compiled some valuable tips on mindful living for residents:

• Bass vibrations can carry above and below your apartment – as a result, please keep music, television volume, and social gatherings at a reasonable noise level at all times, particularly after 10:00pm.
• Simple additions like felt pads on the base of furniture that is moved regularly or rugs on top of hard flooring can help minimise noise transfer while also protecting your own floors. Conversely, don’t forget this is your neighbour’s home too, and you may occasionally experience some noise as part of normal occupancy.
• Adhere to the building’s By-Laws, amenity terms of use, and any resident reminders issued. Your Body Corporate can provide you with a copy of the By-Laws specific to your building.

Should you encounter any concerns with neighbours, these are best resolved through respectful discussion directly with that Resident in the first instance.

In any situation where you feel unsafe raising your concern, or if it relates to an issue that you cannot address in person (for instance, a loud party continuing late into the evening), you are best to call the police to assist at the moment. 

If you would like further assistance after the event or to lodge an incident report, please contact your Property Manager (if applicable) or the Strata Manager, who can assist further with the next steps.

Please note that Mosaic’s Caretaking team does not manage disputes between neighbours. 

We hope the above guidance provides some assistance to residents in their contribution to a harmonious building community.

You can get a copy of The Witton’s Body Corporate By-Laws here or on Mosaic’s resident app.

Enforcement of the By-Laws is monitored by the Body Corporate. Any infringements will be reported by building management to the Body Corporate for their review and response to applicable lots as required.

Building address

Your investment property address will be your apartment number, 29 Finney Road, Indooroopilly QLD 4068.

Electricity

The Witton has an embedded electricity network managed by HumEnergy, which means that the development purchases its electricity in bulk. This arrangement reduces network charges by aggregating all electrical meters through one metering point that is directly connected to the main electricity network, providing a competitive energy rate to all residents.

An electricity account will need to be opened in the occupant’s name from settlement. To establish your account with HumEnergy, please follow the instructions here.

Apartments retain their own individual meter and will be billed monthly. Please note that under an embedded electricity network, you are required to sign up with HumEnergy rather than another provider, however the supply rates are lower than what you would obtain under a retail arrangement.

Water

Each apartment has separate hot and cold-water meters and will be individually charged for usage.

Hot water at The Witton is delivered via a centralised gas hot water system, providing the development with a cheaper rate of hot water supply through this bulk arrangement. This system also supplies hot water continuously; unlike a typical heating system for a house, you will not run out of hot water.

No additional service connection will need to be arranged for hot water as this will be billed as part of the electricity account.

Gas cooktops are not metered and are charged at a very low daily rate by the energy provider.

Your cold-water usage will be calculated and charged to you by Queensland Urban Utilities. They will bill you directly with the details provided to them at settlement. You do not need to arrange connection or contact anyone to establish an account. As a general note it is common for the first bill to be sent several months following settlement.

Internet

The Witton by Mosaic will provide residents with an exceptional building-wide wireless internet experience via Lightning Broadband. Residents will enjoy excellent, reliable customer service with a simple activation, speeds equivalent to NBN of up to 100 Mbps, no set-up fees or lock-in contracts, and a very competitive monthly fee.

Please note your first 2 month’s connection is free, and you will be notified in advance when your first payment will be deducted.

Visit www.lightningbroadband.com.au/mosaic-sign-up to sign up for Lightning Broadband’s current Mosaic plan and to register your account details.

We take the safety of our residents extremely seriously.

The security of your building and well-being of fellow residents is of paramount importance. As a community, we all need to look out for each other and be extra vigilant.

The property’s entrances (including the car park, building entry doors, parcel room and fire exits) are Council compliant and designed to mitigate the risk of unlawful entry. These areas are also under 24-hour CCTV monitoring. However, despite all this, unfortunate events can still occur.

To minimise the danger of potential breaches, we ask residents to:

• Never put your apartment keys on a keychain with your address on it.
• Do not leave keys, access fobs or garage remotes in mailboxes
• Ensure all entryways remain closed and locked behind you.
• Ensure no one follows you into the building. Be aware of tailgaters; if you don’t know them, please do not allow them into the complex.
• Ensure none of the following are stored in your car while unattended:  keys, carpark remotes or access fobs; valuables; anything with your personal information
• Always lock your car and do not leave valuables in it. If you cannot take valuables with you, keep them out of plain sight.
• Not store valuables in the garage/carpark storage facilities.
• Secure your bike with a good quality lock (‘D’ locks generally provide a higher level of security).
• Engrave your bikes with the first letter of the Australian state that your licence is in, i.e. Q, then your driver’s licence number.
• Record basic details of your bike, including make, model, colour, and serial number, and keep a photograph of it if you need to report its theft to the police.
• Call the police straight away if you witness or discover a theft/security breach. Do not touch anything in the relevant area until the police have investigated.
• Ensure adequate insurance for your apartment, car(s), and any storage areas, including contents, has been arranged.
• Report any lost access fobs or garage remotes immediately to the Caretaking team on caretaking@mosaicproperty.com.au.

Always take note of anyone acting suspiciously. If you see anything unusual, please contact the Police or Caretaking on 1300 336 989.

In the unfortunate event that a security breach or theft occurs, please report the incident immediately to both the police and Mosaic Caretaking. Please note such matters need to be handled by the affected resident(s) directly with the police. The role of the Caretaking team is to provide the police with any requested security footage or other information, and to assist with arranging repairs or insurance claims that relate to the building only.

Prior to all move-ins and deliveries of bulk and heavy goods into and out of The Witton, Mosaic caretaking must be notified by emailing caretaking@mosaicproperty.com.au.

Advance notice will enable a smoother transition for all parties affected, including building management, existing residents and, of course, the resident(s) moving in.

Some points to consider regarding your move-in, and protective measures associated with same, are:

1. Advance booking (48 hours’ minimum notice by email). This is necessary to ensure that the move does not conflict with an existing booking.
2. The need to prepare the passenger lifts for the pending move by installing protective curtains, and to halt passenger lift service during planned transportation of furniture.
3. Ensuring that the security of the development is maintained during the move.
4. Supervision, to ensure no damage is done to common property; for instance, damage to sprinkler heads, feature lift lobby joinery surrounds etc.
5. Advising on, or assisting the new resident/s regarding issues relating to the development’s common areas, including the car park; and
6. Updating the resident database and security access.

Please note there will be some additional requirements and processes in place for the initial period of move ins due to the volume of residents occupying their apartments for the first time. Please refer to the instructions provided as part of your handover emails

The Witton incorporates an integrated access control system to regulate access for residents and guests. A system of proximity readers & intercom panels control access to carparks, building entry doors and lift controls. You will have been provided proximity fobs for access to common areas and keys for apartment access.

Building Access

Both buildings are accessed from Finney Road via The Witton’s driveway.

When entering the carparks, there are secure lines by way of roller door. Entry is gained with the use of access fob, whilst sensors trigger the roller doors to open automatically on exit.

For residents of Building 1 and visitors, please note there is an additional roller door to the visitor parking area which closes after 7pm. Use your access fob or intercom panel for entry.

A pedestrian foot path runs along the left-hand side of the driveway.

The pool, sun deck, gym, raised lawn and seating areas are located on the Roof of Building 1.

You will need to use your security fob to access each of these areas.

Apartment Access

Building 1 apartments are all accessed via the main lobby and serviced by both lifts.

Building 2 is serviced by two separate foyers and lifts. Please follow the building signage and note the corresponding foyer to gain entry to your apartment.

In the event of a resident locking themselves out, they can contact Able Security Group direct on 07 5443 7955 to request access.

Any person requesting to be let into the property will be required to supply evidence to the registered locksmith that they actually reside at the property.

Please note that the call out cost will be payable directly by the resident. 

The complex has a registered key system in place for the security of all residents. This includes all common area doors, services, and individual unit doors.

The locksmith for The Witton’s registered key system is Able Security Group.

Any additional key, swipe fob or garage remote requests are to be directed to the Caretaking Team via caretaking@mosaicproperty.com.au who will coordinate review and approval on behalf of the body corporate. For keys, a signed Key Request will be issued to the registered locksmith with the requesting resident’s contact information.

You will be sent an invoice for payment. Once the invoice has been paid, the additional items will be issued to the resident via Registered Post.

Swipe fobs will only provide access to your apartment level, basement and carpark levels and communal areas.

To call a lift, press the lift call button. When inside the lift, pass your access fob near the proximity reader and then press your floor number.

The Witton apartments are equipped with a video intercom system. You will notice your intercom panel installed in either your living area or hallway.

An intercom call station is installed at the building entry doors and carpark security lines. Each call station is interfaced with the corresponding door it opens and is linked back to the call station within your apartment.

To call an apartment, simply dial the unit number followed by the bell symbol.

The ‘key symbol’ on your apartment wall station will unlock the corresponding door from which the call came and send the lift to the level of the building occupant authorising access.

The Witton provides 36 visitor parking bays located on the Ground and Second level of Building 1 carpark.

A total of 189 bicycle parking spaces is provided, comprising 141 for Residents on the car park levels and 36 for guests as well as 12 electric communal bikes.

After 7pm, visitors will need assistance from the building occupants via the intercom panel to access the parking spaces and bike racks located behind the secure line.

Please note use of the visitor car parks and visitor bike racks is strictly limited to genuine visitors and is not to be used by building residents. Any residents not complying with the visitor parking by-laws will be breached.

The Mosaic Resident mobile application is used to house key information, including manuals, warranties, and building contacts.

Residents will be provided with more information on downloading and using their app following settlement.

If you require any assistance with the resident app, please reach out to Mosaic Caretaking on caretaking@mosaicproperty.com.au.

While the prospect of introducing a furry friend into your new home is exciting, there is a process to be followed to help ensure the needs of all Residents are taken into consideration.

1. An application to the body corporate is necessary to advise that a Resident wishes to keep a pet on the premises and provides an opportunity for pet owners to present relevant and specific information relating to their animals.
2. Prior to lodging your application, familiarise yourself with the relevant Body Corporate By-Laws so that you can ensure your companion meets all requirements. Relevant Body Corporate By-Laws can be requested from your Stata Manager or found on the Mosaic Resident’s App.
3. Submit a Pet Application Form via your Strata Manager.
4. Once the application has been submitted, it will be considered by the Body Corporate Committee in the next meeting, even if you have been granted pre-approval.

To assist the committee in making a reasonable decision, along with the Pet Application Form, you must supply the following information:

• A photograph
• Council registration/microchip details
• Proof of vaccination by copies of veterinary records

Please note that applications are non-transferable and are valid for the listed animal only.

When the time comes to put a personal stamp on your new home, we have compiled some helpful information to assist in your planning.

Our Design team has curated a list of interior stylists and high-quality brands that we have either worked with previously or received positive feedback about. Click the button below to access.

We encourage you to undertake your own due diligence before appointing a provider.

To ensure delivery and installation go smoothly, please refer to the following approximate key building and apartment access dimensions:

• Lift car: 2300mm high x 1900mm deep x 1400mm wide (less allowance for handrails).
• Lift door: 2100mm high x 1000mm wide (clear opening).
• Apartment entry door opening: 2340mm high x 870mm wide (clear opening).
• Basement:Carpark clearance height 2.3m | Ramp gradient of 1:5 at its steepest.
• Loading Bay Clearance Height: recommended max truck height 3.6m to allow for turning.

View our list of suggested suppliers here.

Alterations and improvements that affect the external appearance of your apartment, or the installation of hard floor finishes, will need body corporate approval prior to installation.

The addition of carpark storage systems, such as over bonnet storage, also require body corporate approval.

A Lot Alteration/Improvement Application Form can be submitted via your Strata Manger.

Please note, building services can sometimes affect the style and size of storage units that can be installed. For instance, if there is a fire sprinkler overhead there may be a maximum height restriction, or perhaps the presence of over bonnet storage will create challenges with manoeuvring in and out of the car space if you need to always park nose in.

We recommend requesting a site visit from your chosen installer as they can take such factors into consideration when providing their quote. If they foresee any challenges they may be able to propose an alternative custom solution.

Mosaic implements an extensive quality assurance process as part of our handover to you.

Your apartment is examined in detail by our highly experienced quality assurance team, including the completion of a comprehensive pre-handover checklist with items such as making sure your appliances are operating correctly.

Despite our best efforts, it is normal for teething issues to arise in the weeks following settlement. Importantly, we have robust internal protocols for the management of any issues.

The following sections provide some context for these protocols and details clear steps for raising any rectification items within your 12-month Defect Liability Period.

Mosaic Construction engages many different trades as subcontractors to complete their works within your apartment i.e. electricians, joinery installers, plumbers, painters etc.

Once they have completed their scope of works within the building, they will proceed to their next contract or job. Under their contract with Mosaic Construction they are obligated to return and fix any identified defects or rectification items and we manage those relationships to have items rectified as promptly and efficiently as possible.

The most streamlined and least disruptive approach to managing rectifications across the building is to have trades attend to non-urgent items in a bulk rectification day or series of days.

If you identify any concerns following settlement, we ask that you collate and submit items as soon as possible within 7 days of settlement.

Agreed rectification items across the building are compiled and we will coordinate the relevant trade’s return.

Typically we will request access for the full day/s and a member of our team can provide supervised access of any works should you not be in attendance and are happy for them to do so.

We will endeavour to close out your items within 60 days of agreement of your rectification list. This timeframe is on the basis that you have supplied your list of items within a week of settlement.

Items raised after this period may take longer to resolve, especially where multiple trades need to be coordinated. Should we anticipate any items taking longer than this timeframe (for instance due to supply delays or significant labour shortages), we will keep you updated.

Items that are urgent or affect the liveability of your apartment will be escalated for attention, with the timeframes determined and communicated on a case-by-case basis.

All rectification items are to be submitted through the Mosaic DLP Rectification Submission Form here.

As part of your submission, please ensure clear photos are provided for each item. They should demonstrate the following:

• Photo 1 – Item close-up, in detail and in focus
• Photo 2 – Item in context, showing us where the item is located within your apartment

These actions will greatly help with expediting the process of review and rectification.

Please note rectification items will not be accepted by phone or by word of mouth. 

Do not raise non-urgent items directly with trades, the onsite Mosaic Caretaking staff, or other Mosaic representatives. Items must be submitted via the above process, or we cannot ensure your concerns are appropriately remedied.

Following receipt of your submission, we will review and provide formal confirmation of the agreed rectification items within 2 weeks. If required, we will arrange a suitable time for one of our team members to assess the issue(s) in person.

Please keep in mind that we may arrange access to conduct rectification works before we issue you a formal response for your full list, due to the higher trade availability during the initial weeks following settlement.

All items agreed to be rectified and raised within the first week post settlement will be attended to within 60 days of agreement of your rectification list.

Before Raising Rectification Items

Please keep in mind that your pre-settlement inspection was your main opportunity to advise of any cosmetic concerns.

Once you have taken possession and moved in, any scratches or marks on walls/floors/other surfaces are very unlikely to be considered a rectification item.

As a general note, design elements within your apartment that you like or dislike are not considered a rectification item (also known within the industry as ‘defects’). Rectifications relate to damage or a blemish in the finish, except where it is due to natural variation within an organic product like timber or natural stone.

Functionality issues (for instance a faulty appliance) are considered a rectification item.

Australian Standards and other building codes/tolerances are applicable when assessing items raised.

For appliance and air-conditioning issues, there will be a slightly different process for arranging rectification.

For the first six weeks following your move-in, please raise any operational issues with us via the Mosaic DLP Rectification Submission Form here.

Beyond this period, we have supplied the details for the respective suppliers/installers for you to contact directly. As there is usually some specialist troubleshooting required, your concerns will be most efficiently addressed if you report the issue directly with the relevant company.

You are welcome to copy Mosaic Rectifications (rectifications@mosaicproperty.com.au) on any correspondence so we can stay informed of any issues.

Your appliances have been supplied by Harvey Norman Commercial.

In the event of an appliance malfunction where the issue cannot be resolved, please observe the following contact protocol.

• In the first 6 weeks following your move-in, please submit the issue via the Mosaic DLP Rectification Submission Form, whereupon we will coordinate rectification or repair on your behalf.
• Following this period, please contact Harvey Norman, or the manufacturer directly on this page.

Contact Details

Harvey Norman Commercial
07 3297 3700
stapylton.service@au.harveynorman.com

Please reference your apartment number followed by the address details: The Witton, 29 Finney Road, Indooroopilly, 4068. You may also be asked to provide the product number, production number and warranty letter included on both the Mosaic Resident App and here.

Your air-conditioning system has been installed by Energy Air.

Please refer to the user manual provided on both the Mosaic Resident App and online The Witton Resident’s Guide for operating instructions.

In the event of any malfunction, or should you have queries that are not addressed by the user manual, please observe the following contact protocol.

• In the first 6 weeks following your move-in, please submit the issue via the Mosaic DLP Rectification Submission Form, whereupon we will coordinate rectification or repair on your behalf.
• Following this period, please contact Energy Air on the details below.

Contact Details:

Servicing at Glen Air
07 3890 8995
service@energyair.com.au

Please ensure you keep up to date with maintenance of your air-conditioning system, as per the recommended guidelines in your manual.

Prior to reporting any issues, please ensure all systems have been operated correctly and checked for abnormalities, as call out fees may be charged for user errors or if the issue has arisen due to lack of maintenance.

If you experience urgent apartment related issues such as lock outs, electrical faults, blocked drains, hot water issues or leaks, you are encouraged to engage the below recommended trades in the first instance.

Please note you may be liable for a call out charge if it relates to an issue you have caused, such as being locked out or a drain blockage due to lack of maintenance.

Locksmiths | Able Security
07 5314 2560

Emergency apartment or common area issues | Mosaic Property Group

1300 336 989  8.30am – 5pm, Monday – Friday
07 3667 8220 Outside of business hours

Major incidents & emergencies

Police, Fire Brigade, or Ambulance – 000
State Emergency Services (SES) – 132 500

Within the 12-month defect liability period, please also email rectifications@mosaicproperty.com.au at your earliest opportunity to advise of the situation.

As part of Mosaic’s Quality Assurance, we extend to purchasers a 12-month builder’s defect liability period (DLP), which concludes in August 2025.

Following this time, you will need to raise any issues with the individual supplier or contractor under their warranty process (if applicable) or coordinate repair with another tradesperson as a general wear and tear item.

To assist, we have included the original supplier and installer details here.

Should you have further questions or issues in relation to your apartment, you will need to contact the Body Corporate Strata Manager who will be able to provide their feedback and/or advise next steps accordingly.

Stratacare Australia
07 3435 5300
reception@stratacare.com.au

Apartment entry doors (and all fire stairwell doors) are Fire Doors and are tagged and certified as such. Please note the following important information in relation to your front entry door:

Tampering with this door and its closer may affect its functionality in the event of an emergency and, as such, we recommend reporting any issues with this door immediately to the Rectifications or Caretaking Team. Please do not undertake any maintenance of such doors yourself.

Do not use any object to hold fire doors open – they must always be closed.

Do not install any additional locks, dead bolts or magnetic door stops to these doors.

Never tamper with the self-closer mechanism installed on such doors.

Please note if your door or relevant floor level fire stairwell door is found to be faulty upon assessment by the fire door inspection company which inspects annually, you or the body corporate may be liable for repair or replacement charges.

Replacing the battery

We recommend you replace the batteries in your Schlage Omnia smart lock every 12 months. This will ensure continued, reliable operation.

Use three high-quality alkaline Triple A (AAA) batteries for replacement.

If the low-battery icon is lit, replace the battery as soon as possible.

Avoid lithium batteries. They may have a longer life, but when they begin to fail they fail very quickly, allowing only a short period of time to change your batteries before the lock is completely dead.

Do not use any object to hold open common area doors – these must always be closed.

Tampering with these doors and closers may affect functionality in the event of an emergency and as such we recommend reporting any issues with such doors immediately to building management/ body corporate management.

The Witton has an embedded electricity network managed by HumEnergy, which means that the development purchases its electricity in bulk. This arrangement reduces network charges by aggregating all electrical meters through one metering point that is directly connected to the main electricity network, providing a competitive energy rate to all residents.

An electricity account will need to be opened in the occupant’s name from settlement. To establish your account with HumEnergy, please follow the instructions here.

Apartments retain their own individual meter and will be billed monthly. Please note that under an embedded electricity network, you are required to sign up with HumEnergy rather than another provider, however the supply rates are lower than what you would obtain under a retail arrangement.

The apartment switchboard is the point from where your electricity is distributed throughout the apartment. It is typically located in a hallway cupboard. This panel houses the Main Switch and protection devices for your electrical installation. The main switch, as labelled, will isolate the electricity at this point from your apartment if in the OFF or DOWNWARD position.

In addition to your Mains switch, there are safety switches/circuit breakers for the apartment power points, light fittings, and certain appliances.

In a fault condition these switches will act automatically and switch to the OFF or DOWNWARD position, thereby isolating the power to this service/portion of the apartment. If a fault is detected, the Safety Switch/Circuit Breaker will automatically switch to the OFF position. This can be caused by faulty appliances plugged into power points. To locate the problem, it is recommended that all appliances be switched off and unplugged from the power points. Once this is done, the switch should be able to be turned back ON in the manner described above.

To identify the faulty appliance, reinstate the plugs back into the power points one by one and turn on. Upon the reinstatement of the faulty appliance, the switch will automatically switch OFF identifying this as the faulty appliance.

Every apartment is fitted with multiple 240V hardwired, photoelectric smoke alarms. Photoelectric alarms detect combustion particles, designed for fast response to smouldering fires and to minimise false alarms.

These alarms are mains powered with wired interconnection and will provide an audible alarm at all locations simultaneously in the event of an alarm occurring. Only the originating smoke alarm will have a flashing RED LED.To provide backup power, units are fitted with one 9V battery. The battery will operate the alarm for approximately one to three months without mains power supply, it will last approximately one year under normal operating conditions. Battery replacement is recommended every 12months to all alarms within your apartment. Please note, the alarm cannot be closed without the battery in place.

Alarms should be replaced 10 years from date of installation by a licenced electrician.

If the protective cover is still in place on move-in, please remove it.

The individual smoke detectors within your apartment are not connected to the fire brigade (Queensland Fire & Emergency Services or QFES).

Apartments and common areas are serviced by a sprinkler system. The sprinklers are activated by the presence of heat, triggering the warning system that alerts the fire brigade and building evacuation alarm via the ceiling speaker installed within your apartment.

Maintenance

The smoke alarms are virtually maintenance free. However, if there is any dust or lint buildup around the smoke alarm a vacuum cleaner may be used to clean the exterior of the unit (including slots on the cover) every six months.

Monthly use of a vacuum cleaner with a soft brush to vacuum all sides and cover of the alarm is advised.

Do not immerse in or spray units with household cleaners.

Testing your smoke alarm

All smoke alarms should be tested on a monthly basis. Before testing make sure that the smoke alarm is connected to the AC power supply and the GREEN LED is ON.

• Test by pushing the “TEST/HUSH” button on the smoke alarm for three seconds until the alarm sounds. The RED LED will flash rapidly.
• Ensure to wait 10 minutes before additional testing is conducted to avoid any false alarm responses as product has reduced sensitivity during this period.
• Do not apply excessive force on the “TEST/HUSH” button as this may damage the smoke alarm and may void the warranty.

To silence your smoke alarms

• If the alarm sounds, first ensure there is no danger. Do not assume it is a false alarm. Carefully check all surrounds for the presence of smoke.
• Once it has been determined there is no danger, press the HUSH button on the triggered alarm (flashing RED LED) to desensitise the alarm for 10 minutes.
• Interconnected alarms can only be silenced by identifying and hushing the triggered alarm.
• The red LED may appear faint in a well lit room.
• There maybe a slight delay in silencing the smoke alarm if it is mid-way through the alarming sequence.
• After the 10 minute dormant period, the smoke alarm will resume normal operation.

Troubleshooting

• Your smoke alarm ‘chirps’ every 48 seconds, indicating a fault with your alarm such as a low battery. Your smoke alarm will warn of a low battery for at least 30 days. Failure to replace the battery (or the smoke alarm) after this time could result in you not being alerted in the case of a fire.
• Photoelectric smoke alarms are sensitive to high humidity, steam and dust.
• Insects are also a common cause for triggering smoke alarms. The smoke alarm internal sensor can be triggered by dust and bugs inside the unit. Regularly dust and vacuum your smoke alarm as per supplier maintenance guide.
• Additional design measures have been taken to ensure smoke alarm reliability in humid conditions. However, smoke alarms can confuse dense humid air particles for smoke particles in extreme humidity and may occasionally trigger smoke alarms.

The laundry power point that enables dryer operation will only be live while the exhaust fan is also in operation. The activation switch is typically located beneath the laundry light switch.

This design feature to each apartment has been implemented to ensure moisture does not accumulate within your laundry and apartment generally, in order to preserve the life of your finishes and minimise the risk of mould.

Each apartment has separate hot and cold-water meters and will be individually charged for usage.

Hot water at The Witton is delivered via a centralised gas hot water system, providing the development with a cheaper rate of hot water supply through this bulk arrangement. This system also supplies hot water continuously; unlike a typical heating system for a house, you will not run out of hot water.

No additional service connection will need to be arranged for hot water as this will be billed as part of the electricity account.

Gas cooktops are not metered and are charged at a very low daily rate by the energy provider.

Your cold-water usage will be calculated and charged to you by Queensland Urban Utilities. They will bill you directly with the details provided to them at settlement. You do not need to arrange connection or contact anyone to establish an account. As a general note it is common for the first bill to be sent several months following settlement.

The Witton by Mosaic will provide residents with an exceptional building-wide wireless internet experience via Lightning Broadband. Residents will enjoy excellent, reliable customer service with a simple activation, speeds equivalent to NBN of up to 100 Mbps, no set-up fees or lock-in contracts, and a very competitive monthly fee.

Please note your first 2 month’s connection is free, and you will be notified in advance when your first payment will be deducted.

Visit www.lightningbroadband.com.au/mosaic-sign-up to sign up for Lightning Broadband’s current Mosaic plan and to register your account details.

Free-to-air and Pay TV provisioned points have been installed to select locations within each apartment.

To arrange your connection, please contact Foxtel or alternative provider directly. Please note any connection fees/ account establishment fees are the liability of the resident to pay.

To provide residents of The Witton with greater convenience, a parcel drop system has been installed for the temporary storage of packages, found within the main lobby of Building 1.

We ask residents to collect their parcels in a timely manner. Food deliveries must be collected directly from the courier.

The Witton’s garbage chute disposal points are located in the communal corridor of each floor.

The garbage chute system is to be used for general waste only.

Under no circumstance should glass or glass bottles be placed in the garbage chute.

Do not leave waste adjacent to the chute door. If there is a blockage, please contact Caretaking to report the issue and in the meantime, dispose of your waste in the main refuse bins provided.

For larger items and recycling, please utilise the dedicated Refuse Recycling facilities:

Building 1 – Basement Level 1

Building 2 – Main bin room within carpark

To prevent garbage chute blockages, loose garbage, large items and oversized garbage bags must not be deposited in the garbage chutes. All garbage must be properly bagged, bound, or packaged to reduce or eliminate mess and odours. Incorrect use of the bin chute may cause damage to the system and building and call out fees for inappropriate usage will be on-charged to the resident responsible.

Boxes must be flattened before being placed into the recycling bin. Furniture and any unwanted goods are to be disposed offsite and arranged by residents – such goods should not be dumped in the refuse areas.

Any issues with the bins are to be reported to the Caretaking Team via caretaking@mosaicproperty.com.au who will facilitate review and rectification. This will be communicated back to the Body Corporate and Committee if there are any issues.

In the event of the lift shutting down, being stuck on a level or not calling, a call out request can be logged with GoingUp Elevators directly while the lift is still under warranty. Please note, if no fault is found, a call out fee may be applicable.

24/7 Customer Service Centre: 1800 855 127

The emergency contact number is also listed within the lift on the information panel. 

The lifts are managed by Mosaic Caretaking on behalf of the Body Corporate. To raise any issues, please contact 1300 336 989 | caretaking@mosaicproperty.com.au.

In the event of the garage door not opening or closing, residents can report this issue to Caretaking on 1300 336 989 | caretaking@mosaicproperty.com.au. A contractor will be arranged to attend and make the door safe/ accessible if locked down. Please note this immediate attention will typically ensure the door is open for free movement until further works can be completed to have the door fully operational.

While the door is under warranty, the original installer will be responsible for repairs to ensure the warranty is not voided.

Any routine general maintenance items relating to the common areas are to be reported to the Caretaking team on caretaking@mosaicproperty.com.au.

This includes items relating to cleaning and gardening, which gets maintained on a regular basis as per the Caretaking Agreement. If any additional work beyond the Agreement scope is required, this will be at the cost of the Body Corporate and must be authorised by the Body Corporate Committee.

For wear and tear to fittings, any items required to be replaced following the warranty period will be at the cost of the Body Corporate.

Items requiring attention will be communicated back to the Body Corporate and Committee if it is over the Caretaker’s spending limit. Once accepted, the works will be scheduled for completion in order of priority.

While the complex is in the Defect Liability Period, it is required that all general electrical & plumbing issues to be directed to our Construction Team for review and rectification. Please report any concerns to Mosaic Caretaking caretaking@mosaicproperty.com.au to manage.

In the event of an emergency, residents should call 0455 346 452. Mosaic will arrange the appropriate trade to attend and make the property safe.

We take the safety of our residents extremely seriously.

The security of your building and well-being of fellow residents is of paramount importance. As a community, we all need to look out for each other and be extra vigilant.

The property’s entrances (including the car park, building entry doors, parcel room and fire exits) are Council compliant and designed to mitigate the risk of unlawful entry. These areas are also under 24-hour CCTV monitoring. However, despite all this, unfortunate events can still occur.

To minimise the danger of potential breaches, we ask residents to:

• Never put your apartment keys on a keychain with your address on it.
• Do not leave keys, access fobs or garage remotes in mailboxes
• Ensure all entryways remain closed and locked behind you.
• Ensure no one follows you into the building. Be aware of tailgaters; if you don’t know them, please do not allow them into the complex.
• Ensure none of the following are stored in your car while unattended:  keys, carpark remotes or access fobs; valuables; anything with your personal information
• Always lock your car and do not leave valuables in it. If you cannot take valuables with you, keep them out of plain sight.
• Not store valuables in the garage/carpark storage facilities.
• Secure your bike with a good quality lock (‘D’ locks generally provide a higher level of security).
• Engrave your bikes with the first letter of the Australian state that your licence is in, i.e. Q, then your driver’s licence number.
• Record basic details of your bike, including make, model, colour, and serial number, and keep a photograph of it if you need to report its theft to the police.
• Call the police straight away if you witness or discover a theft/security breach. Do not touch anything in the relevant area until the police have investigated.
• Ensure adequate insurance for your apartment, car(s), and any storage areas, including contents, has been arranged.
• Report any lost access fobs or garage remotes immediately to the Caretaking team on caretaking@mosaicproperty.com.au.

Always take note of anyone acting suspiciously. If you see anything unusual, please contact the Police or Caretaking on 1300 336 989.

In the unfortunate event that a security breach or theft occurs, please report the incident immediately to both the police and Mosaic Caretaking. Please note such matters need to be handled by the affected resident(s) directly with the police. The role of the Caretaking team is to provide the police with any requested security footage or other information, and to assist with arranging repairs or insurance claims that relate to the building only.

Apartment living requires special consideration when it comes to fire safety.

Fire protection systems are an essential part of any building. It is important to understand that it is unknown whether an evacuation alarm instance is false or genuine until the Queensland Fire Emergency Services (QFES) attends the building to determine the cause of the alarm.

Stay safe by planning and responding to a fire or emergency by following these simple steps:

• Familiarise yourself with the building’s fire evacuation plan; look for the posted Fire Evacuation Diagrams on your level and take the time to read and understand.
• Know the location of the emergency fire exit stairs on your floor.
• Only use the fire hose reel and portable fire extinguisher if you feel confident and safe in doing so.
• Make an escape plan with your family or other occupants. Include an arranged safe meeting place outside the building.
• Fire stairs provide a safe evacuation passage that will lead you to a safe place away from the building. Never prop open any fire stair doors as this will cause smoke and heat to enter the fire stairs.
• Familiarise yourself with the designated Assembly Point.

Upon the sounding of the evacuation tone, occupants are to:

• Respond immediately. Do not wait.
• Evacuate the building using the nearest safe emergency exit and proceed to the designated external Assembly Point.
• If safe to do so, close all doors behind you as you leave.
• In the case of a Fire, do not use the lifts as they are not flame or smoke resistant.
• Assist mobility impaired persons to a fire safe area (if safe to do so)
• Stay clear of the driveway and away from the hydrant/sprinkler booster boxes.
• Call 000 (triple zero) from a mobile phone.
• Acknowledge re-entry to the building cannot be granted until the QFES personnel have completed their checks and confirmed the building is safe. Mosaic Property Group will also be made aware of the alarm.

The Witton’s apartments are designed to provide residents with a level of fire protection in accordance with fire regulations. Any time that a general fire alarm sounds, it is imperative to your safety that all residents respond and evacuate the building, using the designated fire stairs.

Please keep in mind your safety and more importantly, the safety of your children. When placing furniture, plant pots, barbecues etc. on balconies, as a guide, please make sure they are positioned a minimum of 1.2 metres back from the balustrade to prevent this furniture being used as a step up and over the balcony balustrade.

It is important that you check and clear the drain(s) on your balcony or terrace on a quarterly basis, with additional checks after any significant storm events or other activities conducted on your balcony surface that may lead to debris clogging your drain i.e. washing of pets, potting of plants etc.

Please do not hose any potting mix or plant matter into the drainage system to prevent the risk of blockages. All pots should be slightly raised and placed on drip trays.

Mosaic will not be liable for any water damage that arises as a result of drains becoming blocked from lack of maintenance.

If you wish to carry out any works within your apartment, balconies, basement car space, storage space or external areas, you must seek consent from the body corporate, as detailed in the by-laws.

Please contact the Body Corporate Strata Manager who can assist with the approvals process by liaising with the Body Corporate Committee on your behalf.

Stratacare Australia
07 3435 5300
reception@stratacare.com.au

Once consent is received, you should also read the by-laws carefully before undertaking any form of work within your lot which may affect common property. It should be noted that any unauthorised works carried out may void applicable warranties.

For any further queries relating to the above, please contact the Body Corporate Strata Manager.

Residents are responsible for the upkeep and maintenance of their apartment. It is recommended that regular cleaning and maintenance be undertaken by residents, particularly carpets and wet areas (kitchen, laundry, and bathrooms) and outdoor areas and elements.

In addition to routine care, often minor maintenance attention provided immediately saves you a more serious, time-consuming, and sometimes costly repair later.

Please also note that neglecting routine maintenance can void some of the applicable warranties provided by the builder and/or suppliers.

Periodic maintenance is essential due to:

• Normal wear and tear
• The inherent characteristics of the materials used in your apartment
• Natural fluctuations in temperature and humidity
• The natural and manufactured materials interacting with each other and the environmentThe corrosive nature of being in close proximity to a marine environment such as the Brisbane River

To help you maintain the material surfaces in your apartment, ensure regular and strict maintenance and cleaning is carried out in your apartment.

It is critically important that cleaning and maintenance is implemented regularly, both internally and externally. As such it is recommended that manufacturers recommendations and manuals must be strictly followed.

Outlined below are Mosaic Construction’s general recommendations with respect to cleaning practices.

For more extensive details on a variety of finishes and appliances within your apartment, please read the following information in conjunction with the relevant contractor/suppliers warranty manuals.

Please Note: Mosaic Construction has made considerable efforts to source the following information from Suppliers and Contractors, however we recommend reviewing your operation & maintenance manuals and warranty documents for further information relating to cleaning methods. For any specialist maintenance that is required to be undertaken, it is the responsibility of the owner to contact the supplier. Any associated maintenance costs must be borne by the owner/user.

We recommend you follow the instructions within this guide and your individual product manuals for the type of cleaning products to use on various materials within your apartment.

To ensure applicable warranties are not voided, manufacturers’ instructions as well as directions on the cleaning product being used, must be strictly followed.

• Excessive rubbing or over cleaning can often lead to damage to the material. Care should be taken with painted surfaces as strong solvents or strong cleaning concentrations can cause damage. A small discreet area should always be tested first, and abrasive cleaners/ scourers should be avoided.
• Ensure that cleaning sponges, cloths etc. are grit free to avoid scratching / marking of surfaces.
• Household cleaners containing abrasives should not be used on painted surfaces. These abrasive materials (steel wool, abrasive brushes etc.) can scratch, cause wear to and harm finishes.
• Drips and splashes should be removed as quickly as possible to avoid staining and deterioration.
• Temperature extremes during cleaning must be avoided as heat can accelerate chemical reactions and may evaporate water from the solution.
• Cleaning should be carried out in shade at moderate temperatures as cleaning under adverse conditions may result in streaking or staining.
• Heavy duty cleaners should not be substituted for frequently used mild cleaners.
• Never use paint removers, aggressive alkaline, acid, or abrasive cleaners. Do not use trisodium phosphate (TSP) or any highly alkaline or highly acidic cleaners.
• Manufacturers’ recommendations for mixing and diluting cleaners must always be followed and you should never mix cleaners, as they may not only be ineffective but also very dangerous.

Optimal care of plasterboard walls and ceilings is dependent upon the finish applied to the walls. The relevant care instructions are in the paint, ceramic tiles, stone, or joinery maintenance in this section. It should be noted that the joints between the plasterboard walls, ceilings, doors, joinery, and other elements have been designed to allow for inevitable differential movement and, as such, cracks may appear. These cracks are not defects but are normal movement joints.

Care should be taken when moving around the apartment to minimise damage to the walls and ceilings. The most common cause of damage to walls and ceilings is caused by the impact of carried objects, scratching, and slamming of doors.

Paint Schedule

Walls

• Product: Dulux PN1F2
• Colour: Whisper White
• Finish: Low Sheen Wash & Wear

Ceilings

• Product: Dulux PN1F2
• Colour: Whisper White
• Finish: Matt

Doors, Frames & Skirting

• Product: Dulux PN1F2
• Colour: Whisper White
• Finish: Aquanamel Semi-Gloss

Painted surfaces should be inspected on a quarterly basis and any surface marks or dust should be removed by:

• Using a soft cloth or feather duster, brush lightly to remove dust. Avoid excessive rubbing.
• Using a mild detergent in warm water on a soft cloth, rub in a gentle circular motion to remove any stains. More stubborn stains may require the use of a proprietary cleaner such as ‘Spray and Wipe” or “Sugar Soap”. Always follow the manufacturer’s instructions.

Stains are removed more effectively if they are identified and attended to whilst fresh.

As there are a wide variety of stains and many recommended stain removers, to obtain the correct advice for your stain, we advise that you contact the paint manufacturer direct.

Once a stain remover has been selected, ensure that the area is washed down with clean water, and whilst protecting all other areas in the vicinity of the stain, remove the stain following the product manufacturer’s written instructions.

All painted walls should be recoated every five years and all painted ceilings should be recoated every seven years.

Please refer to the stone benchtop manual for specific information on your stone and visit the Smart Stone Customer Care page for frequently asked questions and suggested stone care products.

For everyday general cleaning we recommend wiping the surface with warm soapy water (a mild detergent) and a clean damp cloth. Ensure you remove all cleaner residue with a damp cloth or sponge.

• Do not use any sharp or abrasive tools that could scratch the surface. Avoid forceful scrubbing as this may result in a loss of shine.
• Do not use the cloth or sponge you use to wash the dishes as it may transfer oils and other contaminants to the stone surface.
• Do not exposure the stone to strong chemicals and solvents. Acetone, nail polish, lipstick and other products can also stain natural stone.
• Do not use vinegar, lemon juice or other cleaners containing acids.
• Do not place hot items (such as saucepans and oven pots) directly onto the bench top as this can cause thermal shock. Damage may not be noticed immediately if this is done regularly, however over time, hairline cracks may appear, reducing the strength of the product, and as a result changing its appearance.

Cleaning is recommended after every use.

To maintain the surface of internal tiles with regular cleaning we would recommend sweeping or vacuuming, then mopping the surface with normal cleaning agents. Mop the surface thoroughly with clean water afterwards, changing the water regularly, i.e. every 10m² or more if the water is extremely dirty. Cleaning tools, i.e. mop heads and brushes, should be changed regularly and allowed to dry between uses.

To maintain the surface of external tiles (slip resistant tiles) it is recommended that scrubbing equipment such as a non-metallic scrubbing brush be used in conjunction with a mild detergent, followed by a thorough rinse with clean water.

Weekly cleaning is recommended.

All internal corners, tiling edges, grout lines and movement joints from time to time will require some extra attention to ensure no build-up of contaminates occur. These areas may require specific cleaners and scourers to return them to their original appearance.

Mould or discolouration is the result of lack of removal of soap, shampoo and other contaminants left in corners to dry and build up. If this occurs, scouring and scraping of these items will be necessary.

Fortnightly cleaning is recommended.

You can add years to the life of your carpet with regular care. To assist in maintaining your carpet’s appearance and lifespan it is recommended that a regular maintenance program be implemented and maintained. Always act quickly to mop up spills. Do not rub or scrub your carpet as this action can cause pile distortion. Rinse stains with cold or lukewarm water only, then blot dry with an absorbent material such as paper towelling or use a cold air fan to complete drying.

Vacuuming should be carried out once or twice a week or even every day for high traffic areas. Regular vacuuming will remove soil and dirt particles before they become embedded into the pile of your carpet.

Spot Cleaning

• Liquid Spills – use a clean white cloth to prevent any colour transfer and absorb the spill as much as possible with the cloth. If any residue is left, wet the area with clean cold water and repeat until the spill is no longer visible.
• Food Spills – Use a blunt object such as a spoon or similar to remove the food and apply water to the area if stained. Absorb water with a clean white cloth and repeat, if necessary, until the spill is totally removed.
• Blood – Absorb with a clean white cloth and use cold water and a clean cloth to remove any further residue.
• Dirt and Soil – Let it dry and then vacuum. Do not use water, as this will turn the spill to sludge.
• Oil and Grease – Remove as much as possible with a blunt instrument such as a spoon or similar. Apply mineral turpentine or similar clear solvent to a clean white cloth and try first on the carpet in a hidden area just to make sure that there is no colour loss due to the solvent. If no discolouration occurs, proceed to dab the oil or grease area with the solvent on the cloth, continue until clean.
• Pen Marks – Most pens will state on the label if the ink is water or oil based. For water-based pen marks proceed cleaning with lukewarm water, but for oil-based pen marks use a solvent (taking the same precautions as above for oil and grease).

Hybrid floors combine the durability and strength of vinyl plank with the appearance of natural timber, whilst mitigating the extensive maintenance that natural timber floors require.

Hybrid floors can withstand rapid temperature changes, are waterproof and display minimal levels of expansion and contraction, proving most suitable for the SEQ climate.

Cleaning & Care

Follow these simple steps to achieve many years of enjoyment from your flooring.

• Immediately – remedy any liquid or water based spills using a dry cloth. Though your flooring is waterproof and resistant to most staining, materials or colourants under certain conditions may migrate into the wear layer causing indelible stains.

• Daily – remove any loose dirt or grit which could damage the floor by sweeping with a soft dry broom or vacuum (preferably with a suction nozzle for hard surfaces).

• Weekly – damp mop the floor (avoiding excessive amounts of water) using water and a PH neutral cleaner.

• Never – use abrasive cleaners, nylon scouring pads, steel wool or bleach.

Stubborn scuffs and stains can easily be removed using a damp cloth or sponge with a diluted solution of white spirit. Please refer to the supplier maintenance guide for further information.

Protect Your Floor

• Even though Hybrid Floors are manufactured to be stable in low and high temperatures, floors should be protected from extreme temperatures (under 0°C or over 55°C) and sunlight by use of interior temperature control, window tinting, curtains, blinds or awnings. Extreme temperature fluctuation could cause joins to lip or gaps to occur.
• Place entrance mats (which must not have a rubber backing) at all exterior doorways and entrances to trap dirt, sand, grit, moisture, and other substances from shoes. Clean mats regularly.

• Use non-staining felt protectors under heavy pieces of furniture, and fit other furniture with soft treads or castors. Chair pads should be used under desk chairs with castors.

• Heavy objects and furniture such as large bookcases, full sized billiard tables or kitchen units should not be situated on any floating installation. This can lead to the floor failing to respond to contraction and expansion, which can cause squeaking, gapping and possible failure.

• Never drag, slide, or roll furniture or appliances across your floor. Protect the surface if using a trolley to move heavy objects.

• Spiked heels or shoes in need of repair can severely damage your floor. In areas of excessive traffic and wear, make use of runners or area rugs. Rugs should be cleaned regularly.

• Pet claws can scratch your floor. Keep nails trimmed.

• Do not leave pot plants sitting on timber floors. Plant stands and appropriate saucers should be used.

Common Characteristics Over time, areas of intense light and shade may display some change in colour between exposed areas and areas covered by rugs or furniture. Generally, this effect will disappear after a few weeks when these areas are again exposed to light.

Some latexes/rubbers, which contain certain anti-oxidants, can permanently cause yellow staining. Rubber of this type is often used in backings for rugs and mats, protective feet for stools, low cost shoes and wheels for trolleys and wheelchairs. Non staining vinyl backed mats or woven rugs identified as colourfast should be used on hybrid floors. If the floor is to be subjected to any of these applications, darker colours are recommended which will hide any discolouration, should it occur.

Even though Hybrid Floors are exceptionally stable, boards can still be subject to some shrinkage and growth during changes in climatic conditions leading to small gaps between planks. This is a normal feature of hybrid floors and not considered a manufacturing defect.

It is recommended that you have floor protectors on the base of all furniture located/used on the floorboards. These can be purchased from most supermarkets and all hardware stores.

Cleaning is best done with an anti-static mop for surface dirt and dust.

Never apply water directly onto the surface of the floor, ensure the mop is well wrung, damp not wet, before mopping the surface.

Using excessive amounts of water can cause damage to the boards which may then require replacement.

Never use a steam-mop or steam-cleaner. Steam (moisture) is forced into the joints of the timber and any small breaks or cracks on the timber floor surface, which could result in unusual reactions in the timber such as cupping. The heat from the steam mop could also cause damage to the coating on the floor.

Cleaning & Care

Follow these simple steps to achieve many years of enjoyment from your timber flooring:

• Wipe up spills and leaks promptly with a dry cloth or dry paper towel. For sticky substances, moisten the cloth slightly. If unattended to, some materials or colourants such as coffee, curry, pet mishaps and marker pens can migrate into the wear layer, causing indelible stains.
• Clean using a waterless timber floor cleaning fluid and micro fibre mop, otherwise mop the floor using a well rung out damp mop (the floor should be dry 15 seconds after mopping) and a non-abrasive soap-free cleaner suitable for timber floors to remove any footprints, dirt and other stains or marks.
• Do not use corrosive cleaning chemicals, steel wool, or polish. Always use a soft broom or recommended timber floor broom. Use only clean mops, brooms, vacuum brushes and other products; any grit or worn brushes will scratch the surface of your flooring.
• Stubborn scuffs and stains can also easily be removed using a damp cloth or sponge with a diluted solution of methylated spirits. Ensure the methylated spirits is completely rinsed from the floor.
• The appearance of minor nicks and scratch marks can be reduced using repair accessories such as colour matched filler sticks. Products such as Tibetan Almond Stick or Gilly’s Scratch Cover oil will successfully cover/ disguise most minor scratches and blemishes. Always refer to manufacturers manual and test a small area out of view before use.

Weekly cleaning is recommended.

Protect Your Floor

Floor to ceiling windows coupled with the harsh Australian sun can create floor temperatures of over 70°C. Your floor should be protected from extreme temperatures and strong, direct sunlight using interior temperature and humidity control (recommended temperatures 10-30°C and relative humidity between 30% and 70%), window tinting, and window coverings.

Dramatic temperature changes and/or extreme humidity can cause joins to lip/gap and possible surface checking. Prolonged direct sunlight will cause fading.

• Place entrance mats (which must not have a rubber backing) at all exterior doorways and entrances to trap dirt, sand, grit, moisture, and other substances from shoes. Clean mats regularly.
• Use non-staining felt protectors under heavy pieces of furniture, and fit other furniture with soft treads or castors. Chair pads should be used under desk chairs with castors.
• Heavy objects and furniture such as large bookcases, full sized billiard tables or kitchen units should not be situated on any floating installation. This can lead to the floor failing to respond to contraction and expansion, which can cause squeaking, gapping and possible failure.
• Never drag, slide, or roll furniture or appliances across your floor. Protect the surface if using a trolley to move heavy objects.
• Spiked heels or shoes in need of repair can severely damage your floor. In areas of excessive traffic and wear, make use of runners or area rugs. Rugs should be cleaned regularly.
• Pet claws can scratch your floor. Keep nails trimmed.
• Do not leave pot plants sitting on timber floors. Plant stands and appropriate saucers should be used.
• Do not use masking or other types of adhesive tape as removal may result in damage to the surface coating.

Common Characteristics of Timber Floors

• Timber flooring is a living product that is constantly moving and changing. This is the inherent beauty of timber flooring. It will expand and contract in accordance with your internal environment. As such it cannot be completely sealed. Keeping the environment stable as per recommendations in the installation instructions and maintenance care instructions is the key to longer lasting and great performing floors.
• After installation you may experience noise, such as creaking, as you walk across the room. This is a normal characteristic in all new floors and occurs as the timber is acclimatising to the conditions of the room. This will settle as the air escapes and the timber flooring acclimatises.
• As a natural product, timber floors will oxidise during the first few months due to UV light exposure, typically leading to a darker, fuller appearance. As a result, timber floors may display some change in colour between exposed areas and areas covered by rugs or furniture. Your floor should be protected from prolonged periods of direct sunlight with curtains, blinds, shades or awnings and rugs/furniture moved periodically to expose all areas evenly.
• Timber flooring products can display discolouration caused by contact with rubber products such as rug/mat backings, furniture feet, rubber soled shoes/slippers, wheels for trolleys and wheelchairs etc. which are likely to leave permanent marks. Only non-staining vinyl backed mats or woven rugs identified as colourfast should be used on timber floors. If the floor is to be subjected to any of these applications, darker colours are recommended which will hide any discolouration, should it occur.
• While the factory finish of your timber floors may be refinished, doing so will potentially void your warranty. If your lacquer finished timber floor starts to show dull spots or signs of wear, then periodic maintenance can be considered, consisting of a thorough clean and application of a topical water based polyurethane maintenance coating, such as Bona Timber Refresher (always following the manufacturer’s instructions). This will typically satisfy most light scratching and dullness issues and reduce the need for a full refurbishment.
• If considering more extensive sanding & recoating works, please contact Godfrey Hirst for further advice. Where refurbishment (sanding and recoating) is required, it is essential that a professional flooring contractor is engaged prior to commencement of any works.

For general cleaning, most marks and spills simply wipe away with a damp cloth or use an all-purpose cleaner such as Windex cleaner. Avoid scourers and abrasives as they will damage the surface.

Fortnightly cleaning is recommended or when marks appear.

It is recommended that the glass be cleaned at least weekly. Using a mix of 1-part methylated spirits to 4 parts of water, simply wipe over the surface with a cloth and then polish the surface dry with a lint free cloth. The use of proprietary glass cleaners is not recommended.

Shower screen hinges should be cleaned using soap and warm water. Wash hinges and rinse with water. Hinges should be checked once a year to make sure that screws are tight. Never use harsh detergents, bleaches, scourers or any other abrasive cleaner.

Black spots on mirrors

Black spots on the mirror’s corner or edges are bound to occur thanks to desilvering. Silver nitrate is the responsible component for transforming plain glass to mirrors. Paint sealants also provide extra protection for the mirror’s back. But when these protective coatings are exposed to various elements, including air, moisture and harsh cleaning solutions, black spots appear or ‘desilvers’. Desilvering occurs due to the oxidation of the silver nitrate, which is caused by the condensed moisture from the splashes of water and other elements on the edge of the mirror.

Avoid using cleaners containing ammonia as these will damage the backing and mirror edges.

It is recommended due to the costal environment that windows and glass are cleaned monthly using a window cleaner (such as Ammonia-free Windex) or mixture of one-part vinegar with ten parts water.

Monthly cleaning is recommended.

To preserve the powder coated or anodised finish on your aluminium windows and doors, metal door frames, gates and balustrading, regular cleaning is required.

To wash the powder coated surfaces, use a solution of warm water and very mild detergent solution:

• Gently remove any loose deposits with a sponge.
• Using a soft (non-abrasive) brush or cloth with warm water and soap or a gentle household detergent solution remove dust, salt, and other deposits.
• Thoroughly rinse off any detergent with clean water
• Keep water free from dirt and grit and ensure that the weep slots in the window and door tracks are clear to allow maximum drainage.
• Dry – preferably with a chamois, alternatively with a soft cloth. The cleaning of the product should be performed at a time that will allow the aluminium to dry quickly, preferably early in the morning.

DO NOT

• Use steel wool, scrapers, scouring liquids or powders to remove any deposits as these will damage the coating surface.
• Use strong solvents such as thinners or solutions, abrasive cleaners or cutting compounds. To remove stubborn stains, white spirits may be used after a small area is tested to ensure that no colour change or damage will be caused.
• Hosing must be avoided under all circumstances
• Powder coating to sliding door tracks that are in contact with door rollers will naturally wear off over time.

Monthly cleaning is recommended.

Blockage Preventative Measures

Never tip oil/fat down your drain as this can cause a build-up of grease and leads to blockages. Drain cleaning products such as Draino can be used quarterly (3 months) in all frequently used areas (kitchen sink, bathroom basin and shower drains) – this will assist in keeping the drains clear of hair, soap scum and grease build up.

Preventing Drain Smell

It is common for drains to develop an odour if left unused for a period of time. Drain lines have a goose necked section of pipe installed to trap water and block sewer gas from wafting up through the drain. When left unused, water in the trap evaporates – this empty drain allows an odour to come up into your home.

To prevent the traps from drying out, ensure your faucets are run at least once a month.

Quarterly cleaning is recommended.

External light fittings may be cleaned using a mild detergent such as dishwashing liquid, a soft cloth and warm water.

DO NOT use abrasive detergents, scrubbing tools or harsh chemicals.

Fortnightly cleaning is recommended.

Light spray of a corrosion preventative (such as CRC Marine 66, Innox or WD40) followed by a light wipe with a dry cloth to remove excess. Exposed surfaces should first be wiped down with warm soapy water and a soft rag, and then rinsed clean before applying preventative.

Visible surfaces of hinges should be wiped down with warm soapy water on a soft rag and then rinsed off by wiping with a clean damp rag. Be careful not to get these compounds on the timberwork itself as they may cause staining.

The external finish of all hardware must be kept clean by removing any harmful residue, from the surface using a nonabrasive cleaning agent and wiped down with a soft cloth moistened with WD40 or RP7. When maintaining either internal or external hardware, ensure that all finished surfaces (e.g. timber, aluminium etc.) in close proximity are well protected from exposure to any cleaning or lubricating agents. All tracks and sills must be kept clear of dirt, debris and other matter which can cause damage to, and restrict the proper functioning of rollers, guides and drop bolts.

Monthly cleaning is recommended.

It is recommended to remove excess dust, cobwebs or other matter, using a soft dry brush every two weeks. Clean regularly using a neutral detergent, lukewarm water and a damp cloth.

Fortnightly cleaning is recommended.

At twelve monthly intervals, the fixing screws securing the hardware to the door should be and tightened as required.

Loose fitting furniture fails will not be covered under warranty. Refer to the manufacturer’s manual for more information.

Cleaning

Your electronic smart lock generally require only low key maintenance. However, in such a coastal environment to avoid damage to the finish of your electronic lock you will need to remove any build up of salt on a more regular basis.

• Use filtered, low chloride water. Wipe the lock body and touchscreen with warm water prior to cleaning
• Using a non-abrasive mild household detergent and soft cloth, clean the lock body of all dirt and debris.
• Always rinse any application of soap away with warm, clean potable water and a soft cloth
• Use a soft cloth to dry and polish the lock body

Avoid the following:

• Do not use abrasive cleaners, high alkaline cleaners, or gasoline
• Do not leave cleaners on the touchscreen or lock body for long periods – wash immediately
• Do not apply cleaners in direct sunlight or at elevated temperatures

Stainless steel, although renowned for its resistance to corrosion and low maintenance requirements, can be susceptible to staining / discolouration if not cleaned regularly. Use a mix of 50/50 water and methylated spirits or Windex and then polish with a soft, dry cloth. Avoid scouring or use of an abrasive, as this will impair the surface. Any damage to the stainless steel will be difficult to repair and may require replacement at purchaser cost.

Due to the coastal environment, stainless steel will experience ‘tea staining’, which is a surface discoloration caused by corrosion. To prevent the accumulation of tea staining resulting in permanent rust, cleaning is recommended monthly.

Cleaning is recommended using warm soapy water (a mild detergent) and a clean damp cloth.

Never use harsh detergents, citrus based or abrasive cleaners on any products as these will scratch the surface. Where your tapware remains dry in use, a soft cloth can be used to remove surface dust. Alternatively, a wipe over with warm soapy water is all that is required to maintain the finish in perfect condition for a lifetime of use. Use of wax-based furniture cream should be avoided as these can result in a build-up of deposits, which could detract from the appearance. Do not use undue pressure when wiping.

Weekly cleaning is recommended.

Aerators

All of our taps are fitted with an aerator. The purpose of an aerator is to produce a straight, evenly pressured & slightly oxygenated stream of water, whilst reducing water consumption & tap noise. As an added benefit, aerators have a sieve plate in the fitting which can capture any loose debris in the pipes.

Like many things, aerators require regular maintenance to keep working at optimal levels. If these are not cleaned out, debris will start to block the plate and reduce your water pressure.

Depending on activity in your local vicinity, debris can be dislodged into the pipes as a result of work to water mains, roadworks, or nearby construction.  The removal of aerators for cleaning can be difficult if you have no experience, it is suggested a licensed plumber be engaged to assist.

Clean external surfaces with a damp microfibre cloth and PH-neutral detergent as required. Dry with a lint-free cloth. It is recommended that drain filters and spray arms are cleaned regularly. Refer to the user manual for further maintenance and cleaning instructions.

Do not use the following cleaning aids as they may damage surfaces:

• Plastic or stainless steel scouring pads
• Abrasive, solvent, household cleaners
• Acid or alkaline cleaner
• Hand washing liquids or soap
• Stainless steel cleaners or polishers
• Laundry detergents or disinfectants

Monthly cleaning is recommended.

In order to keep your oven in the best possible condition, it is recommended that you clean it regularly after letting it cool down. Do not allow food residues to dry inside the oven cavity because doing so could damage the enamel.

The glass in the door should always be kept thoroughly clean. Use absorbent kitchen roll.
In case of stubborn dirt, wash with a damp sponge and an ordinary detergent.

Internal surfaces should be cleaned using a microfibre cloth soaked in water and neutral washing up liquid. Rinse thoroughly, undissolved detergent causes patches to appear when heating up and these patches cannot be removed.

Cleaning is recommended after every use when the appliance has cooled completely.

Outer surfaces should be cleaned with a neutral detergent, lukewarm water and a damp cloth.

Internal surfaces are recommended to be cleaned after every use with a damp cloth. Do not use abrasive products.

Cleaning is recommended after every use.

Remove light marks with a damp cloth with washing up liquid diluted in a little water. Then rinse with cold water and dry the surface thoroughly. Highly corrosive or abrasive detergents and cleaning equipment likely to cause scratches must be absolutely avoided.

Cleaning is recommended after every use.

The rangehood and its filter mesh should be cleaned regularly in order to keep in good working order.

Filters are recommended to be soaked in warm water with a mild detergent and cleaned with a soft brush.

To protect the main body from corrosion over a long period of time, the rangehood should be cleaned with hot water plus soap or non-corrosive detergent once a week. Do not use grinding detergent, or it will damage the body.

Weekly cleaning is recommended.

It is recommended that all household appliances such as kettles and toasters are cleaned regularly with a neutral detergent, lukewarm water and a damp cloth.

Weekly cleaning is recommended.

When cleaning your Zip tap, it is recommended you use a soft cloth and a mild soap. Do not use strong, abrasive, corrosive or spray cleaners.

Filters should be replaced every 6 months. It is also recommended that general maintenance is carried out every 6 to 12 months.

External cleaning is recommended weekly.

Filter replacement is recommended every 6 months.

Stainless steel exterior doors and exterior components of the refrigerator are recommended to be cleaned with liquid dishwashing detergent dissolved in warm water and a soft lint-free cloth. Rinse with clean water and dry with a clean, lint free cloth.

Interior surfaces should be cleaned once every 1-2 weeks by using only liquid dishwashing detergent dissolved in warm water and a soft lint-free cloth. Rinse with clean water and dry with a clean, lint-fee cloth.

Do not use harsh chemicals, abrasives, ammonia, chlorine, bleach, concentrated detergents, solvents or abrasive scouring pads on any part of your refrigerator. SOME of these chemicals may dissolve, damage and/or discolour the interior of your refrigerator.

Weekly to fortnightly cleaning is recommended.

Machine hosing and control panels should be wiped with a soft, damp cloth.

The machine drum should be cleaned with chlorine-free cleaning agents, do not use steel wool.

Monthly cleaning is recommended.

It is recommended to clean the control panel and outer surfaces of the dryer using a soft damp cloth to wipe all surfaces, then wipe dry. If the drum has any residual dirt or lint stuck to it, remove this and wipe it clean with a damp cloth.

It is important to clean the lint filter after every load, as the lint produced in the drying process can become a fire hazard if it accumulates in or around your dryer.

Cleaning is recommended after every use.

It is imperative that you check and clear balcony drains on a quarterly basis, with additional checks after any significant storm events or other activities conducted on your balcony surface that may lead to debris clogging your drain i.e. washing of pets, potting of plants etc.

Please do not hose any potting mix or plant matter into the drainage system to prevent the risk of blockages. All pots should be slightly raised and placed on drip trays.

Mosaic will not be liable for any water damage that arises as a result of drains becoming blocked from lack of maintenance. 

Clean glass when it is cool to the touch, not in direct sunlight.

Drench the glass with clean water to loosen any residues present – please note when cleaning the glazing within the apartment space that the effect of water on surrounding surfaces (such as carpet) is kept in mind, and controlled water spraying tools (bottle with trigger spray) are used. Spray the cleaning solution onto the glass surface (the recommended cleaning solutions for this product are listed below).

Using a squeegee or a lint free cloth, immediately remove the cleaning solution. All water and cleaning solution must be removed from the glass and window frames, as well as any sealant or gaskets present. If there is any residue, these surfaces may deteriorate as a direct consequence of the poor cleaning process.

Clear ‘Windex Glass and Surface’, which can be purchased from a local supermarket is recommended. Do not use the blue coloured Windex product or any abrasive cleaning products, as these will damage the glass.

The air filters are recommended to be cleaned when the controller indicates, however it is recommended to have periodic maintenance by a specialist every 6 months. For specialist maintenance, please contact the supplier direct. The maintenance cost must be borne by the user.

If you would like to register your system for warranty and be put on a schedule for regular maintenance, please contact Energy Air on 07 3890 8995.

For further information, please refer to your manual.

When warm, moist air meets cooler surfaces, the moisture condenses. Outside we see this as dew; inside you may see it as a layer of moisture on glass windows and doors. This condensation comes from high humidity within the unit combined with low outside temperatures and inadequate ventilation. The following attributes will determine the level of condensation your apartment will be subject to:

• Normal Activities – As you live in your unit, your daily lifestyle contributes to the moisture in the air also. Cooking, dishwasher activity, clothes dryer and internal clothes drying, running hot water in the kitchen sink, baths and showers, aquariums, plants, and so on all add water to the air in your unit. Likewise, your daily routine can mitigate the amount of moisture in your unit and reduce condensation on interior surfaces.
• Temperature – Avoid setting your A/C at high temperatures. Heating your unit will cause the materials to dry out faster, generating more moisture into the air; drying the materials out too fast also increases shrinkage cracks and separations.
• Ventilation – When weather conditions permit, open windows and outside doors so that fresh air can circulate through your unit. Ensure you use the exhaust fans in your bathrooms, laundry and the rangehood over the stove. Condensation results from weather conditions and lifestyle use and is not considered a defect as the builder, nor the developer have any control over these factors. Exhaust fans require periodic maintenance pending use; it is best to clean fans when the A/C is being maintained.

Whilst very much a personal preference, typically the ideal balance of comfort and energy efficiency for air conditioning temperatures is around 23-24℃.

External temperatures do have an effect on the functionality and efficiency of your air conditioning system. If the ambient temperature is extreme, the drop in temperature from outdoor to indoor may not be sufficient for low indoor temperatures to always be achieved. Ideally, it is advised not to set your air conditioner to less than 8℃ below the outdoor temperature.

Extreme weather conditions, such as high temperatures coupled with high humidity for an extended period, can also have an effect on your internal finishings.

To protect your residence in such circumstances, we recommend ensuring your internal apartment environment is as stable as possible which can be achieved through temperature and humidity control by utilising your aircon.

Most residents run their air conditioning the majority of the time during periods of high temperature and humidity. Residents that typically refrain from using air conditioning during such circumstances, or are often away from the property, may be impacted by the apartment below if temperature difference between the two units is significant enough. The air conditioning unit situated in the ceiling of the lower level apartment will, over an extended period, cool the slab and the floor of the apartment above. Temperature difference, coupled with the high levels of moisture in the air can cause condensation to settle on the floor of the upper level apartment.

Tiled floors may present as wet tiles, whilst continued exposure to timber flooring can cause the timber to swell. Excessive expansion may lead to creaking floors and if near a doorway, hinder doors from swinging freely.

Whilst we recognise this could be frustrating, please understand this is an environmental impact and not due to a building fault.

Timber is a living product and will expand and contract with changes in ambient temperature and humidity, for natural materials this is completely normal, but it is still important to mitigate these characteristics.

During hot summer months turn on your air conditioning system for at least some part of the day. If you anticipate your apartment being unoccupied for long periods of time, we suggest making use of the Timer or Dry functions to maintain a stable environment during your absence.

Making use of the Dry function setting is also a good way to reduce levels of moisture within your home without running the cooling function. Reducing humidity levels does not only protect you finishes and fixtures and help alleviate heat discomfort, but also contributes to mould growth prevention.

Please ensure you take the time to acquaint yourself with your air conditioning controller and operations manual, plus the Climate Considerations and Flooring maintenance sections of this guide.

The South-East Queensland region has a sub-tropical humid climate. As a result of our weather conditions throughout the year, you may at some point notice changes to your finishes or experience other issues common to many Queenslanders.

Examples of such observations include the growth of mould and changes to natural timber products, such as increased creaking to timber floors and swelling of doors. Timber will naturally expand and contract with changes in ambient temperature and humidity.

Please bear in mind that for natural materials this is completely normal and can be mitigated by making a few changes to your environment.

Elaborating further on the Condensation information provided in the preceding Section 5.6.3, we have compiled the following tips to aid you in maintaining your home.

1. Increase the use of dehumidifiers and aircon to reduce moisture levels within your apartment

Ensure all windows are closed when running a dehumidifier or aircon. Use the dry mode function on your air conditioning system, if available.

This will absorb moisture from the air and help mitigate any expansion pressure to timber flooring, swelling to doors etc.

2. Keep your home well ventilated when possible

Open windows on dry sunny days (when not using your aircon). Ensure you are using your exhaust fans during and following showers, and while using your clothes dryer.

Mould grows in damp and poorly ventilated spaces so the best way to prevent this is ensure your home is dry with good air circulation. Moisture absorbers such as DampRid are useful to keep within wardrobes and cupboards and can be easily purchased from supermarkets or hardware stores.

In Queensland, mould is a known seasonal issue and is not uncommon in our naturally humid climate. Even winter brings a risk of mould as the condensation created from indoor heating meeting cold external areas (for instance at windows and sliding doors) can lead to higher moisture levels within homes.

If you suspect the mould could be the consequence of a leak, please report this to Mosaic Rectifications as soon as possible within the Defect Liability Period.

3. Use a suitable mould removing solution on all affected areas immediately

If your home is being affected by mould you should act immediately to avoid the issue compounding further. If actions are not taken to mitigate the growth of mould, this may affect any future insurance or rectification claims (if applicable).

For suggested cleaning solutions please refer to the Queensland Government website for more information. During cleaning always use a new cloth for different areas and dispose of responsibly after use, otherwise spores could spread throughout your apartment. Surfaces should be fully dried after treatment.

Energy Air
07 3890 8995
service@energyair.com.au

Harvey Norman Commercial
07 3297 3700
stapylton.service@au.harveynorman.com

Briz Floors
07 3462 2715
brizfloors.com.au

CNT Electrical
0409 622 904
haydn@cntelectrical.com.au

Vivid
07 5527 9938
admin@vividjoinery.com.au

GoingUp Elevators
1800 855 127
service@goingup.com.au

Able Security Group
07 5443 7955
reception@ablesecuritygroup.com

API Security
131 539
api.service@allegion.com

ProSync
07 3171 2270
info@prosyncind.com.au

BBC Painting
07 3801 4999
www.bbcpainting.com.au

Civic Shower Screens & Wardrobes
07 3441 7777
www.civicscreens.com.au

Dream Benchtops
07 5598 1918
sales@dreambenchtops.com.au

Go Tiles
07 3219 8882
admin@imgo.com.au

Oz Shades
1300 410 100
info@ozshadesqld.com.au

DAIKIN Wired Remote Controller – Operation Manual

Fisher and Paykel 60cm Built In 28L 900W Microwave

Bosch Built-In Microwave with Grill Series 2

Fisher and Paykel 60cm 6 Function 85L Oven

Fisher and Paykel 90cm Multifunction Oven – 9 Functions

Bosch 60cm Serie 4 71L Eco-Clean Oven

Bosch 90cm Multifunction Oven – 85L Capacity

Fisher and Paykel 60cm 4 Burner Gas Cooktop – NG

Fisher and Paykel 90cm 5 Burner Gas Cooktop 

Fisher and Paykel 60cm 4 Zone Induction Cooktop

Bosch 90cm Gas Cooktop with 5 Burners

Bosch 60cm Gas Cooktop with Cast Iron Pan

Fisher and Paykel 60cm Undermount Rangehood

Fisher and Paykel 90cm Undermount Rangehood

Bosch 53cm Ducted Undermount Rangehood

Bosch 86cm Ducted Undermount Rangehood

Fisher and Paykel French Door Integrated Fridge Freezer

Fisher and Paykel 5kg Vented Auto-Sensing Dryer

Fisher and Paykel 60cm Fully Integrated Dishwasher

Bosch 60cm Fully Integrated Dishwasher 

Internal Blind Fabric Cleaning and Maintenance

External Blind Fabric Cleaning & Care Maintenance

External Blind Warranty

Oz Shades Qld Fabric Warranty

Christie Electric Barbecue Cooktop

YDL Stone – Care & Maintenance Guide

Hybrid & LVP Flooring – Cleaning & Maintenance Guide

Timber Flooring Care & Maintenance Guide

Civic Shower Screens & Wardrobes Operation and Maintenance Manual

Emerald_Planet_Smoke_Alarm_Vulcan_240V_Specifications

Emerald_Plant-VC-240-1_User_Manual

Schlage Omnia and eGO Care and Maintenance Guide

Schlage Omnia Smart Lock Set Up Guide 

If you experience an urgent issue such as being locked out, dangerous electrical fault, blocked drain causing damage, hot water issue, significant leak or any other concern that is likely to cause injury or damage to property, please contact the following:

Locksmiths | Able Security

07 5443 7955

Emergency apartment or common area issues | Mosaic Property Group

8.30am – 5pm, Monday – Friday | 1300 336 989

Outside of business hours | 07 3667 8220

Major incidents & emergencies

Police, Fire Brigade, or Ambulance | 000

State Emergency Services (SES) | 132 500

Firstly, check that the power supply to the building isn’t interrupted on the Energex website. If the power supply isn’t interrupted, then refer to the Apartment Switchboard section of the Apartment & Building Services Overview page for information on your electrical switchboard

You will find your air conditioning control panel/s mounted to the wall in a central location to your living room. Please refer to the relevant air-conditioning manual located here and on Mosaic’s Resident app.

You only need to arrange electricity and internet connections. For further information on arranging connections and how your other services are billed, please refer to the Apartment and Building Services Overview.

The individual smoke detectors within your apartment are localised and not connected to the fire brigade (also known as Queensland Fire & Emergency Services or QFES).

Apartments and communal areas are serviced by a sprinkler system. The sprinklers are activated by the presence of heat, triggering the building evacuation alarm and warning system, alerting emergency services.

There is a traffic signalling system installed to Building 1 to manage the flow of traffic through the carpark entrance and vehicles exiting basement levels via the single lane ramp. Traffic signals are triggered by overhead sensors.

Please follow the green and red signals as per typical traffic rules.