Apartment & Building Services Overview

Your apartment entry door and all fire stairwell doors are certified fire doors. Do not tamper with these doors or their closers, as this may affect their function in an emergency.

• Fire doors must remain closed at all times. Do not use objects to hold them open.
• Do not install additional locks, deadbolts, or magnetic door stops.
• Never tamper with the self-closer mechanism.

If a fire door is found faulty during the annual fire door inspection, you or the Body Corporate may be responsible for repair or replacement costs. Report any issues immediately to the Rectifications or Bespoke Living Team. Do not attempt to maintain or repair these doors yourself.

Smart Locks

Your front door is fitted with a Schlage Omnia smart lock. To ensure reliable operation, replace the batteries every 12 months using three high-quality alkaline AAA batteries.

• If the low-battery icon appears, replace the batteries immediately.
• Avoid lithium batteries—they deplete quickly once they start failing, leaving minimal time to replace them.
• If the battery fails, you can still enter using your manual door key.

Common area doors, including fire stairs and lobby doors, must remain closed at all times. Do not use objects to hold them open, as this may compromise safety in an emergency.

Tampering with these doors or their closers can affect functionality. Report any issues immediately to Mosaic

Bespoke Living or the Strata Manager for prompt attention.

Electricity Connection

The Prescott operates on an embedded electricity network managed by Hum Energy, allowing the building to purchase electricity in bulk and offer competitive energy rates to all Residents.

Each apartment has an individual meter and is billed monthly. To set up your electricity account, follow the instructions provided during the handover process. The account must be opened in the occupant’s name from settlement.

Water Connection

Each apartment has a separate cold-water meter and is billed individually. Queensland Urban Utilities will charge you directly using the details provided at settlement—no connection setup is required. The first bill may take several months to arrive.

Hot water is supplied through a centralised gas hot water system, offering continuous hot water and lower rates through a bulk supply arrangement. No additional service connection is required—hot water charges are included in your electricity bill.

Gas cooktops are not individually metered and are billed at a low daily rate by the energy provider.

Internet Connection

The Prescott offers high-speed, building-wide wireless internet through Lightning Broadband, delivering speeds up to 1,000Mbps via a mix of optic fiber and fixed wireless technology.

With a pre-installed and configured router, residents enjoy:

• Instant activation
• Unlimited data
• Symmetrical upload + download speeds
• Flexible plans – upgrade or downgrade anytime
• No new development or activation fees

For troubleshooting or support, visit the Lightning Broadband Help Centre or contact 1800 477 333 | help@lightningbroadband.com.au.

Your apartment switchboard distributes electricity and houses the Main Switch and protection devices for your electrical system.

• The Main Switch, when in the OFF (downward) position, isolates electricity to your apartment.
• Safety switches/circuit breakers protect power points, lighting, and certain appliances by automatically switching OFF in the event of a fault.

If a safety switch trips, it may be due to a faulty appliance. To reset:

1. Turn off and unplug all appliances.
2. Reset the switch by turning it back ON.
3. Plug in appliances one by one, turning them on.
4. When the faulty appliance is plugged in, the switch will trip again, identifying the issue.

If the issue persists after unplugging appliances, contact an electrician for further assistance.

Each apartment is fitted with 240V AC photoelectric smoke alarms with a 9V DC battery backup. These alarms quickly detect smouldering fires and help minimise false alarms.

When triggered, all interconnected alarms will sound simultaneously, with the originating unit displaying a flashing red LED.

Maintenance

Smoke alarms require minimal maintenance, but regular cleaning helps prevent false alarms.

• Vacuum around the unit and vent slots monthly to remove dust and lint.
• More frequent cleaning may be needed due to increased airborne particles in the local environment.
• Do not spray or immerse in household cleaners.
• A chirping sound every minute indicates a low battery or the need for replacement.

Troubleshooting

• Humidity, steam, and dust can trigger alarms.
• Insects inside the sensor are a common cause—clean regularly per the supplier’s guide.
• Humid conditions may occasionally cause false alarms despite additional design measures.

For further details, refer to the manufacturer’s manual.

The dryer power point is only active when the exhaust fan is running. The activation switch is usually located beneath the laundry light switch.

This feature helps prevent moisture buildup, preserving your apartment’s finishes and reducing the risk of mould.

A garbage chute is located in the communal corridor on each floor for general waste only. Glass or glass bottles must never be placed in the chute.

Do not leave waste outside the chute. If a blockage occurs, report it to Mosaic Bespoke Living and dispose of waste in the main refuse bins until resolved.

For larger items and recycling, use the Refuse & Recycling facilities on Basement 1.

To prevent blockages:

• Do not dispose of loose garbage, large items, or oversized bags in the chute.
• All waste must be properly bagged, bound, or packaged to minimize mess and odours.
• Incorrect use causing damage will result in call-out fees charged to the responsible resident.

Recycling & Bulk Waste:

• Flatten boxes before placing them in the recycling bin.
• Furniture and unwanted goods must be disposed of offsite—do not dump them in refuse areas.

Report any waste disposal issues to Mosaic Bespoke Living at prescott@mosaicbespokeliving.com.au. Issues will be reviewed and communicated to the Body Corporate and Committee if necessary.

Report communal area maintenance concerns via the Mosaic DLP Rectification Submission Form under Common Area Location.

Cleaning and landscaping are maintained regularly under the Caretaking Agreement. Any additional work beyond this scope requires Body Corporate Committee approval and will be at the Body Corporate’s cost.

Wear and tear replacements beyond the warranty period are also the Body Corporate’s responsibility.

If maintenance costs exceed the Caretaker’s spending limit, they will be referred to the Body Corporate and Committee for approval before scheduling.

For emergency issues, contact the emergency numbers provided.

The safety of Residents is our priority, and we all play a role in maintaining building security.

While The Prescott is designed to reduce the risk of unlawful entry—with Council-compliant entrances, 24-hour CCTV monitoring, and secure access points—unfortunate incidents can still occur.

To help prevent security breaches, we ask Residents to:

• Never attach apartment keys to a keychain with your address.
• Do not leave keys, fobs, or remotes in mailboxes.
• Ensure all entryways close and lock behind you.
• Do not allow tailgaters into the building—if you don’t know them, don’t let them in.
• Do not store valuables, personal information, keys, or remotes in your car. Always lock your vehicle and keep valuables out of sight.
• Avoid storing valuables in garage/car park storage facilities.
• Secure your bike with a high-quality lock. Engrave it with your state initial + driver’s licence number and keep a record of its details and a photo.
• Report theft or security breaches to the police immediately and avoid touching anything at the scene.
• Ensure adequate insurance for your apartment, car, and storage areas.
• Report lost access fobs or remotes to the Mosaic Bespoke Living team immediately.

Stay alert to suspicious activity. If you notice anything unusual, contact the Police or the Bespoke Living Team at 1300 009 012.

In the event of a security breach or theft, report it to both the police and the Mosaic Bespoke Living Team.

While Residents must handle matters directly with the police, the Bespoke Living Team will provide any requested security footage and assist with building-related repairs or insurance claims.

Fire safety is critical in apartment living, and all Residents must be prepared for emergencies.

Fire alarms should always be taken seriously, as the cause is unknown until Queensland Fire Emergency Services (QFES) assesses the situation.

Fire Safety Preparedness

• Familiarise yourself with the Fire Evacuation Plan posted on your level.
• Locate the emergency exit stairs nearest to your apartment.
• Use fire hose reels or extinguishers only if you feel confident and safe.
• Create an escape plan with household members, including a designated meeting point outside the building.
• Keep fire stairs clear—never prop open fire stair doors, as this can allow smoke and heat to enter.
• Know the Assembly Point location in case of evacuation.

Emergency Evacuation Procedures

If the evacuation alarm sounds:

• Evacuate immediately—do not wait.
• Use the nearest emergency exit and proceed to the Assembly Point.
• Close doors behind you if it is safe to do so.
• Do not use lifts—they are not smoke or fire-resistant.
• Assist mobility-impaired persons to a safe area if possible.
• Stay clear of driveways and hydrant/sprinkler booster boxes.
• Call 000 (triple zero) from a mobile phone if necessary.
• Re-entry is only permitted once QFES has confirmed the building is safe. Mosaic Property Group will also be notified of the alarm.

The Prescott’s apartments are designed to comply with fire safety regulations. Always evacuate when a fire alarm sounds and use the designated fire stairs for your safety.

Balcony safety is essential, especially for children.

To prevent climbing hazards, ensure furniture, plant pots, barbecues, and other items are placed at least 1.2 metres away from the balustrade.

Storage cages must be used safely and must not obstruct mechanical ventilation or fire services.

The Body Corporate may access storage cages for maintenance when required.

To store items properly:

• Keep stacks below 2 metres to avoid interfering with building systems.
• Do not stack items against car park walls, as moisture exposure may cause damage.
• Always lock your cage with a high-quality lock.
• Keep items out of spoon drains to prevent water damage.
• Avoid overfilling to maintain accessibility and ventilation.
• Raise items off the floor where possible for added protection.

Storage cage contents are not covered by Body Corporate insurance—owners must arrange their own coverage.

All modifications to apartments, balconies, car spaces, or storage areas require Body Corporate approval, as outlined in the by-laws.

Submit a Lot Alteration/Improvement Application Form via your Strata Manager, who will coordinate the approval process. Unauthorised works may void warranties.

Over Bonnet Storage

Body Corporate approval is also required for car park storage systems, such as over bonnet storage. Installation may be restricted by building services, including fire sprinklers or space limitations affecting vehicle access.

Before proceeding, request a site visit from your installer to assess potential challenges and explore alternative solutions if needed.