Moving In

Prior to all move-ins and deliveries of bulk and heavy goods into and out of The Mowbray, Mosaic caretaking must be notified by emailing caretaking@mosaicproperty.com.au.

Advance notice will enable a smoother transition for all parties affected, including building management, existing Residents and, of course, the Resident(s) moving in.

Some points to consider regarding your move-in, and protective measures associated with same, are:

1. Advance booking (48 hours’ minimum notice by email). This is necessary to ensure that the move does not conflict with an existing booking.
2. The need to prepare the passenger lifts for the pending move by installing protective curtains, and to halt passenger lift service during planned transportation of furniture.
3. Ensuring that the security of the development is maintained during the move.
4. Supervision, to ensure no damage is done to common property; for instance, damage to sprinkler heads, feature lift lobby joinery surrounds etc.
5. Advising on, or assisting the new resident/s regarding issues relating to the development’s common areas, including the car park; and
6. Updating the resident database and security access.

Please note there will be some additional requirements and processes in place for the initial period of move ins due to the volume of residents occupying their apartments for the first time. Please refer to the instructions provided as part of your handover emails

The Mowbray incorporates an integrated access control system to regulate access for residents and guests. A system of proximity readers & intercom panels control access to carparks, building entry doors and lift controls. You will have been provided proximity fobs for access to common areas and keys for apartment access.

Building Access

The building can be accessed via either the main pedestrian entry on Lytton Road or through the carpark entrance via Northcote Street.

When entering the carparks, there are secure lines by way of roller door. Entry is gained with the use of access fob.

The gymnasium, sauna, steam room and business centre are located on the Ground level, while the Infinity pool, sun deck and loungers, BBQ and dining areas, are found on the magnificent Rooftop, and offer river, city and urban views.

You will need to use your supplied security fobs to access each of these areas.

Apartment Access

All apartments are accessed via the main lobby and serviced by two lifts.

In the event of a Resident locking themselves out, they can contact Able Security Group direct on 07 3393 9500 to request access.

Any person requesting to be let into the property will be required to supply evidence to the registered locksmith that they actually reside at the property.

Please note that the call out cost will be payable directly by the Resident. 

The complex has a registered key system in place for the security of all Residents. This includes all common area doors, services, and individual unit doors.

The locksmith for The Mowbray’s registered key system is Able Security Group.

Any additional key, swipe fob or garage remote requests are to be directed to the Caretaking Team via caretaking@mosaicproperty.com.au who will coordinate review and approval on behalf of the body corporate. For keys, a signed Key Request will be issued to the registered locksmith with the requesting Resident’s contact information.

You will be sent an invoice for payment. Once the invoice has been paid, the additional items will be issued to the Resident via Registered Post.

There are two passenger lifts servicing the building. Please note your fob will only provide access to your apartment level, communal rooftop, basement and carpark levels.

To call a lift, press the lift call button. When inside the lift, pass your access fob near the proximity reader and then press your floor number.

In the event of the lift shutting down, being stuck on a level or not calling, a call out request can be logged with Going Up directly while the lift is still under warranty. Please note, if no fault is found, a call out fee may be applicable.

24/7 Customer Service Centre: 1800 855 127

The emergency contact number is also listed within the lift on the information panel. 

The lifts are managed by Mosaic Caretaking on behalf of the Body Corporate. To raise any issues, please contact caretaking@mosaicproperty.com.au |1300 336 989

The Mowbray apartments are equipped with a video intercom system. You will notice your intercom panel installed in either your living area or hallway.

An intercom call station is installed at the pedestrian building entry doors. Each call station is interfaced with the corresponding door it opens and is linked back to the call station within your apartment.

To call an apartment, simply dial the unit number followed by the bell symbol.

The ‘key symbol’ on your apartment wall station will unlock the corresponding door from which the call came and send the lift to the level of the building occupant authorising access.

The Mowbray provides 21 visitor parking bays and 21 floor mounted visitor bicycle parks, located on ground level.

Visitors may use these spaces and will need to contact the building occupant via the intercom panel to request access into the building.

Please note use of the visitor car parks and visitor bike racks is strictly limited to genuine visitors and is not to be used by building residents. Any residents not complying with the visitor parking by-laws will be breached.

The Mosaic Resident mobile application is used to house key information, including manuals, warranties, and building contacts.

Residents will be provided with more information on downloading and using their app following settlement.

If you require any assistance with the Resident app, please reach out to Mosaic Caretaking on caretaking@mosaicproperty.com.au.

While the prospect of introducing an animal companion into your new home is exciting, there is a process to be followed to help ensure the needs of all Residents are taken into consideration.

1. An application to the body corporate is necessary to advise that a Resident wishes to keep a pet on the premises and provides an opportunity for pet owners to present relevant and specific information relating to their animals.
2. Prior to lodging your application, familiarise yourself with the relevant Body Corporate By-Laws so that you can ensure your companion meets all requirements.
3. Submit a Pet Application Form via your Strata Manager.
4. Once the application has been submitted it will then require consideration by the Body Corporate Committee at the next meeting, even if you have been granted pre-approval.

To assist the committee in making a reasonable decision, along with the Pet Application Form, you must supply the following information:

• A photograph
• Council registration/microchip details
• Proof of vaccination by copies of veterinary records

Please note that applications are non-transferable and are valid for the listed animal only.

When the time comes to put a personal stamp on your new home, we have compiled some helpful information to assist in your planning.

Our Design team has curated a list of interior stylists and high-quality brands that we have either worked with previously or received positive feedback about. Click the button below to access.

We encourage you to undertake your own due diligence before appointing a provider.

To ensure delivery and installation go smoothly, please refer to the following approximate key building and apartment access dimensions:

• Lift car: approx. 2400mm high x 1900mm deep x 1350mm wide (inc. allowance for handrails).
• Lift door: approx. 2200mm high x 1000mm wide.
• Apartment entry door opening: approx. 2320mm high x 870mm wide.
• Basement: Carpark clearance height 2.3m | Ramp gradient of 1:4 at its steepest.
• Loading Bay Clearance Height: recommended max truck height 4.5m.

Alterations and improvements that affect the external appearance of your apartment, or the installation of hard floor finishes, will need body corporate approval prior to installation.

The addition of carpark storage systems, such as over bonnet storage, also require body corporate approval.

A Lot Alteration/Improvement Application Form can be submitted via your Strata Manger.

Please note, building services can sometimes affect the style and size of storage units that can be installed. For instance, if there is a fire sprinkler overhead there may be a maximum height restriction, or the presence of over bonnet storage will create challenges with manoeuvring in and out of the car space if you need to always park nose in.

We recommend requesting a site visit from your chosen installer to take such factors into consideration when providing their quote. If they foresee any challenges, they may be able to propose an alternative custom solution.