Apartment & Building Services Overview

Every apartment is fitted with multiple 240V AC with 9V DC battery backup photoelectric smoke alarms. Photoelectric alarms detect combustion particles, designed for fast response to smouldering fires and to minimise false alarms.

These alarms are mains powered with wired interconnection and will provide an audible alarm at all locations simultaneously in the event of an alarm occurring. Only the originating smoke alarm will have a flashing RED LED.

Maintenance

The smoke alarms are virtually maintenance free. However, if there is any dust or lint buildup around the smoke alarm a vacuum cleaner may be used to clean the exterior of the unit (including slots on the cover). Testing and cleaning is recommended monthly. With higher levels of particulate matter in the air due to the local marine environment, more regular cleaning may be required to reduce the likelihood of false alarms. Please refer to the manufacturer’s manual for more details.

Do not immerse in or spray units with household cleaners.

If the unit gives a chirping sound once every minute, it indicates that the battery is flat and the unit needs to be replaced.

Troubleshooting

• Photoelectric smoke alarms are sensitive to high humidity, steam and dust.
• Insects are also a common cause for triggering smoke alarms. The smoke alarm internal sensor can be triggered by dust and bugs inside the unit. Regularly dust and vacuum your smoke alarm as per supplier maintenance guide.
• Additional design measures have been taken to ensure smoke alarm reliability in humid and coastal conditions. However, smoke alarms can confuse dense humid air particles for smoke particles in extreme humidity and may occasionally trigger smoke alarms.

The laundry power point that enables dryer operation will only be live while the exhaust fan is also in operation.

The activation switch is typically located beneath the laundry light switch.

This design feature to each apartment has been implemented to ensure moisture does not accumulate within your laundry and apartment generally, in order to preserve the life of your finishes and minimise the risk of mould.

A garbage chute disposal point is located within the communal corridor of your floor. The garbage chute system is to be used for general waste only.

Under no circumstance should glass or glass bottles be placed in the garbage chute.

Do not leave waste adjacent to the chute door. If there is a blockage, please contact Mosaic Bespoke Living to report the issue and in the meantime, dispose of your waste in the main refuse bins provided.

For larger items and recycling, please utilise the dedicated Refuse Recycling facilities located on Ground level.

To prevent garbage chute blockages, loose garbage, large items and oversized garbage bags must not be deposited in the garbage chutes. All garbage must be properly bagged, bound, or packaged to reduce or eliminate mess and odours. Incorrect use of the bin chute may cause damage to the system and building and call out fees for inappropriate usage will be on-charged to the resident responsible.

Boxes must be flattened before being placed into the recycling bin. Furniture and any unwanted goods are to be disposed offsite and arranged by residents – such goods should not be dumped in the refuse areas.

Any issues regarding waste disposal are to be reported to the Mosaic Bespoke Living team via marella@mosaicbespokeliving.com.au, who will facilitate review and rectification. This will be communicated back to the Body Corporate and Committee if there are any issues.

The apartment switchboard is the point from where your electricity is distributed throughout the apartment. This panel houses the Main Switch and protection devices for your electrical installation. The main switch, as labelled, will isolate the electricity at this point from your apartment if in the OFF or DOWNWARD position.

In addition to your Mains switch, there are safety switches/circuit breakers for the apartment power points, light fittings, and certain appliances.

In a fault condition these switches will act automatically and switch to the OFF or DOWNWARD position, thereby isolating the power to this service/portion of the apartment. If a fault is detected, the Safety Switch/Circuit Breaker will automatically switch to the OFF position. This can be caused by faulty appliances plugged into power points. To locate the problem, it is recommended that all appliances be switched off and unplugged from the power points. Once this is done, the switch should be able to be turned back ON in the manner described above.

To identify the faulty appliance, reinstate the plugs back into the power points one by one and turn on. Upon the reinstatement of the faulty appliance, the switch will automatically switch OFF identifying this as the faulty appliance.

Apartment entry doors, and all fire stairwell doors, are Fire Doors and are tagged and certified as such.

Tampering with this door and its closer may affect its functionality in the event of an emergency and, as such, we recommend reporting any issues with this door immediately to the Rectifications or Bespoke Living Team. Please do not undertake any maintenance of such doors yourself.

Do not use any object to hold fire doors open – they must always be closed.

Do not install any additional locks, dead bolts or magnetic door stops to these doors.

Never tamper with the self-closer mechanism installed on such doors.

Please note if your door or relevant floor level fire stairwell door is found to be faulty upon assessment by the fire door inspection company which inspects annually, you or the body corporate may be liable for repair or replacement charges.

Smart Locks

For those residents equipped with a Schlage Omnia smart lock, we recommend you replace the batteries every 12 months. This will ensure continued, reliable operation.

Use three high-quality alkaline Triple A (AAA) batteries for replacement.

If the low-battery icon is lit, replace the battery as soon as possible.

Avoid lithium batteries. They may have a longer life, but when they begin to fail they fail very quickly, allowing only a short period of time to change your batteries before the lock ceases to function. In the event of battery failure, entry to the apartment is still possible with the use of your manual door key.

Report communal area maintenance concerns via the Mosaic DLP Rectification Submission Form under Common Area Location.

This includes items relating to cleaning and landscaping, which is maintained on a regular basis as per the Caretaking Agreement. If any additional work beyond the Agreement scope is required, this will be at the cost of the Body Corporate and must be authorised by the Body Corporate Committee.

For wear and tear to fittings, any items required to be replaced following the warranty period will be at the cost of the Body Corporate.

Items requiring attention will be communicated back to the Body Corporate and Committee if it is over the Caretaker’s spending limit. Once accepted, the works will be scheduled for completion in order of priority.

In the event of an emergency, residents should call the emergency numbers provided.

Do not use any object to hold open common area doors – these must always be closed.

Tampering with these doors and closers may affect functionality in the event of an emergency and as such we recommend reporting any issues with such doors immediately to building management/ body corporate management.

Apartment living requires special consideration when it comes to fire safety.

Fire protection systems are an essential part of any building. It is important to understand that it is unknown whether an evacuation alarm instance is false or genuine until the Queensland Fire Emergency Services (QFES) attends the building to determine the cause of the alarm.

Stay safe by planning and responding to a fire or emergency by following these simple steps:

• Familiarise yourself with the building’s fire evacuation plan; look for the posted Fire Evacuation Diagrams on your level and take the time to read and understand.
• Know the location of the emergency fire exit stairs on your floor.
• Only use the fire hose reel and portable fire extinguisher if you feel confident and safe in doing so.
• Make an escape plan with your family or other occupants. Include an arranged safe meeting place outside the building.
• Fire stairs provide a safe evacuation passage that will lead you to a safe place away from the building. Never prop open any fire stair doors as this will cause smoke and heat to enter the fire stairs.
• Familiarise yourself with the designated Assembly Point.

Upon the sounding of the evacuation tone, occupants are to:

• Respond immediately. Do not wait.
• Evacuate the building using the nearest safe emergency exit and proceed to the designated external Assembly Point.
• If safe to do so, close all doors behind you as you leave.
• In the case of a Fire, do not use the lifts as they are not flame or smoke resistant.
• Assist mobility impaired persons to a fire safe area (if safe to do so)
• Stay clear of the driveway and away from the hydrant/sprinkler booster boxes.
• Call 000 (triple zero) from a mobile phone.
• Acknowledge re-entry to the building cannot be granted until the QFES personnel have completed their checks and confirmed the building is safe. Mosaic Property Group will also be made aware of the alarm.

Marella’s apartments are designed to provide residents with a level of fire protection in accordance with fire regulations. Any time that a general fire alarm sounds, it is imperative to your safety that all residents respond and evacuate the building, using the designated fire stairs.

Please keep in mind your safety and more importantly, the safety of your children. When placing furniture, plant pots, barbecues etc. on balconies, as a guide, please make sure they are positioned a minimum of 1.2 metres back from the balustrade to prevent this furniture being used as a step up and over the balcony balustrade.

In the event of the garage door not opening or closing, residents can report this issue to the Bespoke Living Team. A contractor will be arranged to attend and make the door safe/ accessible if locked down. Please note this immediate attention will typically ensure the door is open for free movement until further works can be completed to have the door fully operational.

While the door is under warranty, the original installer will be responsible for repairs to ensure the warranty is not voided.

Report communal area maintenance concerns via the Mosaic DLP Rectification Submission Form by selecting Common Area in the Location dropdown menu.

The Mosaic Bespoke Living team can also be notified via marella@mosaicbespokeliving.com.au.

This includes items relating to cleaning and landscaping, which is maintained on a regular basis as per the Caretaking Agreement. If any additional work beyond the Agreement scope is required, this will be at the cost of the Body Corporate and must be authorised by the Body Corporate Committee.

For wear and tear to fittings, any items required to be replaced following the warranty period will be at the cost of the Body Corporate.

Items requiring attention will be communicated back to the Body Corporate and Committee if it is over the Caretaker’s spending limit. Once accepted, the works will be scheduled for completion in order of priority.

In the event of an emergency, residents should call the emergency numbers provided.

There are two passenger lifts servicing the building. Access fobs will only provide access to your apartment level, carpark levels and communal areas.

To call a lift, press the lift call button. When inside the lift, pass your access fob near the proximity reader and then press your floor number.

In the event of the lift shutting down, being stuck on a level or not calling, a call out request can be logged with Otis directly while the lift is still under warranty. Please note, if no fault is found, a call out fee will be applicable.

The emergency contact number is listed within the lift on the information panel. 

The lifts are managed by Mosaic Caretaking on behalf of the Body Corporate. To raise any issues, please contact the Bespoke Living Team.

We take the safety of our residents extremely seriously.

The security of your building and well-being of fellow residents is of paramount importance. As a community, we all need to look out for each other and be extra vigilant.

The property’s entrances are Council compliant and designed to mitigate the risk of unlawful entry. These areas (including the car park, visitor parking, building entry gates and doors, mailboxes, parcel drop and fire exits) are also under 24-hour CCTV monitoring. However, despite all this, unfortunate events can still occur.

To minimise the danger of potential breaches, we ask residents to:

• Never put your apartment keys on a keychain with your address on it.
• Do not leave keys, access fobs or garage remotes in mailboxes
• Ensure all entryways remain closed and locked behind you.
• Ensure no one follows you into the building. Be aware of tailgaters; if you don’t know them, please do not allow them into the complex.

• Ensure none of the following are stored in your car while unattended: keys, carpark remotes or access fobs; valuables; anything with your personal information

• Always lock your car and do not leave valuables in it. If you cannot take valuables with you, keep them out of plain sight.
• Not store valuables in the garage/carpark storage facilities.
• Secure your bike with a good quality lock (‘D’ locks generally provide a higher level of security).
• Engrave your bikes with the first letter of the Australian state that your licence is in, i.e. Q, then your driver’s licence number.
• Record basic details of your bike, including make, model, colour, and serial number, and keep a photograph of it if you need to report its theft to the police.
• Call the police straight away if you witness or discover a theft/security breach. Do not touch anything in the relevant area until the police have investigated.
• Ensure adequate insurance for your apartment, car(s), and any storage areas, including contents, has been arranged.
• Report any lost access fobs or garage remotes immediately to the Mosaic Bespoke Living team.

Always take note of anyone acting suspiciously. If you see anything unusual, please contact the Police or the Bespoke Living Team on 1300 734 069.

In the unfortunate event that a security breach or theft occurs, please report the incident immediately to both the police and the Mosaic Bespoke Living Team. Please note such matters need to be handled by the affected resident(s) directly with the police. The role of the Bespoke Living Team is to provide the police with any requested security footage or other information, and to assist with arranging repairs or insurance claims that relate to the building only.

Personal items must be stored in a way that does not impede the function of mechanical ventilation or fire services. Please note, the Body Corporate is entitled to obtain access to your storage cage for maintenance purposes.

To ensure your personal items are stored appropriately we advise:

• Do not stack items higher than 2 meters within your cage, this could impede the function of vital building services
• Do not stack items against the carpark walls, this may expose them to moisture
• Never leave your cage unlocked and purchase a high-quality lock
• Do not allow items to sit in the spoon drains. Items left within the drain are at high risk of water damage
• Do not over fill your cage
• Raise items off the floor where possible

Any contents kept within a storage cage is not covered by Body Corporate insurance and falls under the owner’s responsibility to insure.

Your property address will be your apartment number, 146 Surf Parade, Broadbeach QLD 4218.

Electricity Connection

Marella has an embedded electricity network managed by Hum Energy, which means that the building purchases its electricity in bulk. This arrangement reduces network charges by aggregating all electrical meters through one metering point that is directly connected to the main electricity network, providing a competitive energy rate to all residents.

An electricity account will need to be opened in the occupant’s name from settlement. To establish your account with Hum Energy, please follow the instructions uploaded below or visit the Hum Energy Moving In page.

Marella Hum Energy Connection Information

Apartments retain their own individual meter and will be billed monthly.

Water Connection

Each apartment has a separate cold-water meter and will be individually charged for usage.

Hot water at Marella is delivered via a centralised gas hot water system, providing the development with a cheaper rate of hot water supply through this bulk arrangement. This system also supplies hot water continuously; unlike a typical heating system for a house, you will not run out of hot water.

No additional service connection will need to be arranged for hot water as this will be billed as part of the electricity account.

Gas cooktops are not metered and are charged at a very low daily rate by the energy provider.

Your cold-water usage will be calculated and charged to you by Seqwater. They will bill you directly with the details provided to them at settlement. You do not need to arrange connection or contact anyone to establish an account. As a general note it is common for the first bill to be sent several months following settlement.

Internet Connection

Marella provides residents with an exceptional building-wide wireless internet experience via Lightning Broadband.

Boasting one of Australia’s most reliable and fastest internet connections, using an innovative mix of optic fibre and cutting-edge fixed wireless technology, Lightning Broadband are offering speeds of up to 1,000Mbps.

With the router already installed and configured, living in a Lightning-enabled home provides:

• Instant activation
• Unlimited data
• Symmetrical upload + download speeds
• Flexible plans – upgrade or downgrade your plan
• No “new development” or activation fees

For customer support and assistance with trouble shooting please visit the Lightning Broadband online Help Centre or contact the team direct via 1800 477 333 | help@lightningbroadband.com.au.