Moving In

Prior to all move-ins and deliveries of bulk and heavy goods into and out of Luca, Mosaic caretaking must be notified by emailing caretaking@mosaicproperty.com.au.

Advance notice will enable a smoother transition for all parties affected, including building management, existing residents and, of course, the resident(s) moving in.

Some points to consider regarding your move-in, and protective measures associated with same are:

1. Advance booking (48 hours’ minimum notice by email). This is necessary to ensure that the move does not conflict with an existing booking.
2. The need to prepare the passenger lifts for the pending move by installing protective curtains, and to halt passenger lift service during planned transportation of furniture.
3. Ensuring that the security of the development is maintained during the move.
4. Supervision, to ensure no damage is done to common property; for instance, damage to sprinkler heads, feature lift lobby joinery surrounds etc.
5. Advising on, or assisting the new resident/s regarding issues relating to the development’s common areas, including the car park; and
6. Updating the resident database and security access.

Please note there will be some additional requirements and processes in place for the initial period of move ins due to the volume of residents occupying their apartments for the first time. Please refer to the instructions provided as part of your handover emails.

Luca incorporates an integrated access control system to regulate access for residents and guests. A system of proximity readers & intercom panels control access to the building, basement entry doors and lift controls. You will have been provided proximity fobs for access to common areas, and keys for apartment access.

The complex has a registered key system in place for the security of all residents. This includes all common area doors, services, and individual unit doors.

The locksmith for Luca’s registered key system is Able Security Group.

Following settlement, you will be issued with the following:

Apartment entry: These will allow you access through the front door of your apartment

Access swipe fobs: These provide secure access to the building entries, common areas you are permitted to access and the secure carpark

Any additional key or swipe fob requests are to be directed to the Caretaking team via caretaking@mosaicproperty.com.au, who will coordinate review and approval on behalf of the body corporate. For keys, a signed Key Request will be issued to the registered locksmith with the requesting resident’s contact information.

You will be sent an invoice for payment. Once the invoice has been paid, the additional items will be issued to the resident via Registered Post.

In the event of a resident locking themselves out, they can contact Able Security Group direct on 07 3188 6085 to request access.

Any person requesting to be let into the property will be required to supply evidence to the registered locksmith that they actually reside at the property.

Please note that the call out cost will be payable directly by the resident. 

Luca can be accessed via Douglas Street, using either the pedestrian entry leading to the lobby or carpark entrance.

The pool, sun deck and BBQ area are located on the first-floor level.

You will need to use your security fobs to access each of these areas.

There is one passenger lift servicing the building. Please note your fob will only provide access to the ground and basement levels, your apartment and pool level.

To call a lift, press the lift call button. When inside the lift, pass your access fob near the proximity reader and then press your floor number.

Access to the car park for all residents is via Douglas Street. Entry is via a secured garage door accessible using the remotes issued to you at handover.

Luca apartments are equipped with a video intercom system. You will notice your intercom panel installed in either your living area or hallway.

An intercom call station is installed at the pedestrian building entry doors and carpark entrance for visitor access. Each call station is interfaced with the corresponding door it opens and is linked back to the call station within your apartment.

To call an apartment, simply dial the unit number followed by the bell symbol.

The ‘key symbol’ on your apartment wall station will unlock the corresponding door from which the call came and send the lift to the level of the building occupant authorising access.

Luca provides 5 visitor parking bays. 11 secure bicycle parking spaces are provided, comprising 8 for residents on the car park levels and 3 for guests on the ground level, adjacent to the main entrance. A bike storage room is also located in each apartment.

Visitors may use these spaces and will need to contact the building occupant via the car park intercom panel to request access into the building.

Please note use of the visitor car parks and visitor bike racks is strictly limited to genuine visitors and is not to be used by building residents. Any residents not complying with the visitor parking by-laws will be breached.

Mosaic offers Luca’s Residents a customised mobile app to manage housekeeping-related information, key contact details, building updates and exclusive offers.

We would like to assure you that our team is continuing to work extremely hard behind the scenes to improve this app for Residents and is looking to launch a bigger and better version early next year.

We will continue to keep you updated on the progress of this.

In the meantime, we ask that you please download the Resident app from the Apple Store or Google Play.

You should have received an email from Mosaic Caretaking with your username and password to log in. Please note these details down somewhere safe.

We encourage you to click here for detailed instructions on how to download, log in and book amenities.

If you require any assistance with the resident app, please reach out to Mosaic Caretaking on caretaking@mosaicproperty.com.au.

While the prospect of introducing a furry friend into your new home is exciting, there is a process to be followed to help ensure the needs of all Residents are taken into consideration.

1. An application to the body corporate is necessary to advise that a Resident wishes to keep a pet on the premises and provides an opportunity for pet owners to present relevant and specific information relating to their animals.
2. Prior to lodging your application, familiarise yourself with the relevant Body Corporate By-Laws so that you can ensure your companion meets all requirements. Relevant Body Corporate By-Laws can be requested from your Stata Manager or found on the Mosaic Resident’s App.
3. Submit a Pet Application Form via your Strata Manager.
4. Once the application has been submitted, it will be considered by the Body Corporate Committee in the next meeting, even if you have been granted pre-approval.

To assist the committee in making a reasonable decision, along with the Pet Application Form, you must supply the following information:

• A photograph
• Council registration/microchip details
• Proof of vaccination by copies of veterinary records

Please note that applications are non-transferable and are valid for the listed animal only.

When the time comes to put a personal stamp on your new home, we have compiled some helpful information to assist in your planning.

Our Design team has curated a list of interior stylists and high-quality brands that we have either worked with previously or received positive feedback about. Click the button below to access.

We encourage you to undertake your own due diligence before appointing a provider.

To ensure delivery and installation go smoothly, please refer to the following approximate key building and apartment access dimensions:

• Basement: Clearance height 2.2m | Ramp gradient of 1:4 at its steepest
• Lift Car: 2400mm high x 1900mm deep x 1400mm wide (less allowance for handrails)
• Lift Door: 2200mm high x 1000mm wide
• Apartment front door opening: 880mm wide

View our list of suggested suppliers here.