Moving In

Prior to all move-ins and deliveries of bulk and heavy goods into and out of Lorient, your Residential Services Manager must be notified by emailing lorient@mosaicbespokeliving.com.au.

Some points to consider regarding your move-in and protective measures associated with same are:

1. Advance booking (48 hours minimum notice by email). This is necessary to ensure the move does not conflict with an existing booking.
2. The need to prepare the passenger lifts for the pending move by installing protective curtains and halting passenger lift service during the planned furniture transportation.
3. Ensuring that the security of the development is maintained during the move.
4. Supervision to ensure no damage is done to common property; for instance, damage to sprinkler heads, feature lift lobby joinery surrounds, etc.
5. Advising or assisting the new resident/s regarding issues relating to the development’s common areas, including the car park and rubbish removal; and
6. Updating the resident database and security access.

Please note there will be some additional requirements and processes in place for the initial period of move-ins due to the volume of residents occupying their apartments for the first time. Please refer to the instructions provided as part of your handover emails.

Lorient incorporates an integrated access control system to regulate access for residents and guests. A system of proximity readers & intercom panels control access to the driveway, carpark, building entry doors and lift controls. You will have been provided proximity fobs for access to common areas, fobs and/or keys as applicable for apartment access and garage remotes.

Building Access

By car, Lorient is accessed from Duporth Avenue via the driveway security gate. There is a second secure line by way of roller door at the carpark entrance.

Pedestrian entry is located to the right of the driveway gate, leading past the Recreation Building to the main foyer.

The pool, sun deck, sauna & steam rooms, gym, lounge and BBQ area are located on the upper level of the Recreation Building via either elevator or stairs.

You will need to use your security fob to access each of these areas.

Apartment Access

In the event of a resident locking themselves out where access is via fob entry, contact the mosaic after hours number 0455 346 452 for assistance.

In the event of a resident locking themselves out using a key, they can contact Able Security Group direct on 07 5314 2560 to request access.

Any person requesting to be let into the property will be required to supply evidence to the registered locksmith that they actually reside at the property.

Please note that the call out cost will be payable directly by the resident.

The complex has a registered key system in place for the security of all residents. This includes all common area doors, services, and individual unit doors.

The locksmith for Lorient’s registered key system is Able Security Group.

Any additional key, swipe fob or garage remote requests are to be directed to your Residential Services Manager via lorient@mosaicbespokeliving.com.au, who will coordinate review and approval on behalf of the body corporate. For keys, a signed Key Request will be issued to the registered locksmith with the requesting resident’s contact information.

You will be sent an invoice for payment. Once the invoice has been paid, the additional items will be issued to the resident via Registered Post.

There are two passenger lifts servicing the main building. Please note the corresponding lift to your apartment is as follows:

North Elevator – left-hand side of Foyer on entry:

102, 203, 302, 402, 502, 602, 701, 801

South Elevator – right-hand side of Foyer on entry:

101, 201, 202, 301, 401, 501, 601

Swipe fobs will only provide access to your apartment level, basement and communal areas.

To call a lift, press the lift call button. When inside the lift, pass your access fob near the proximity reader and then press your floor number.

Lorient apartments are equipped with a video intercom system. You will notice your intercom panel installed in either your living area or hallway.

An intercom call station is installed at the pedestrian building entry doors, driveway security gate and car park entrance for visitor access. Each call station is interfaced with the corresponding door it opens and is linked back to the call station within your apartment.

To call an apartment, simply dial the unit number followed by the bell symbol.

The ‘key symbol’ on your apartment wall station will unlock the corresponding door from which the call came and send the lift to the level of the building occupant authorising access.

Lorient provides 3 visitor parking bays and 3 bike racks located along the main driveway. 21 secure bicycle parking spaces and 2 motorbike parks can be found within the carpark on basement level.

Visitors may use these spaces but will need assistance from the building occupant to access the carpark.

Please note use of the visitor car parks and visitor bike racks is strictly limited to genuine visitors and is not to be used by building residents. Any residents not complying with the visitor parking by-laws will be breached.

Mosaic offers Lorient’s Residents a customised mobile app to manage housekeeping-related information, key contact details, building updates and exclusive offers.

We would like to assure you that our team is continuing to work extremely hard behind the scenes to improve this app for Residents and is looking to launch a bigger and better version early next year.

We will continue to keep you updated on the progress of this.

In the meantime, we ask that you please download the Resident app from the Apple Store or Google Play.

You should have received an email from Mosaic Bespoke Living with your username and password to log in. Please note these details down somewhere safe.

We encourage you to click here for detailed instructions on how to download, log in and book amenities.

If you require any assistance with the resident app, please reach out to Mosaic’s Concierge at lorient@mosaicbespokeliving.com.au. 

While the prospect of introducing a furry friend into your new home is exciting, there is a process to be followed to help ensure the needs of all Residents are taken into consideration.

1. An application to the body corporate is necessary to advise that a Resident wishes to keep a pet on the premises and provides an opportunity for pet owners to present relevant and specific information relating to their animals.
2. Prior to lodging your application, familiarise yourself with the relevant Body Corporate By-Laws so that you can ensure your companion meets all requirements. Relevant Body Corporate By-Laws can be requested from your Stata Manager or found on the Mosaic Resident’s App.
3. Submit a Pet Application Form via your Strata Manager.
4. Once the application has been submitted, it will be considered by the Body Corporate Committee in the next meeting, even if you have been granted pre-approval.

To assist the committee in making a reasonable decision, along with the Pet Application Form, you must supply the following information:

• A photograph
• Council registration/microchip details
• Proof of vaccination by copies of veterinary records

Please note that applications are non-transferable and are valid for the listed animal only.

When the time comes to put a personal stamp on your new home, we have compiled some helpful information to assist in your planning.

Our Design team has curated a list of interior stylists and high-quality brands that we have either worked with previously or received positive feedback about. Click the button below to access.

We encourage you to undertake your own due diligence before appointing a provider.

To ensure delivery and installation go smoothly, please refer to the following approximate key building and apartment access dimensions:

• Lift car: 2200mm high x 1900mm deep x 1400mm wide (less allowance for handrails)
• Lift door: 2100mm high x 900mm wide (clear opening)
• Apartment entry door opening:
  • Apartments 101-202: 950mm wide.
  • Apartments 203-801: 1150mm wide.
• Basement: Carpark clearance height min 2.2m | Ramp gradient at its steepest 1:5

View our list of suggested suppliers here.