Landlord FAQs

Our clients have individual investment goals, and our fees are tailored to reflect this and the tangible value-added difference being part of the Mosaic Property Group network delivers.

It all starts with a conversation so we can understand where you are and where you want to be.

Contact us on 1300 985 852 or submit an enquiry via the form below for a personalised proposal.

Our fees are all-inclusive, meaning we take care of every aspect of managing your investment to make the process as smooth and stress-free as possible.

Doing so gives our clients precious time to focus on other aspects of their lives while we are optimising their bottom-line return.

From tenant screening to rent collection, property maintenance, and more, we simplify an often complicated process in the most timely and cost-effective way possible.

Absolutely! We understand the importance of selecting the right tenants for your investment, which is why our clients have ultimate control over who is approved for their property.

Our Landlords receive a detailed overview of applicants, including the key strengths of their applications, to help make an informed decision.

We take pride in placing high-quality tenants in our client’s properties. The time it takes for your property to rent depends on various factors, such as market conditions, location, amenities, and the property’s condition.

Our team always strives to achieve maximum rent value, and we typically rent properties within seven to ten days from the start of marketing.

Realestate.com.au has recognised us as the number one leasing agency for SEQ in the past six months in terms of volume, demonstrating our commitment to results.

You can trust that you are in good hands with us. We have the proven knowledge and experience to achieve your investment goals confidently.

Most definitely. We look after your asset as if it was our own.

The first routine inspection occurs three months after the lease agreement’s commencement date. This is particularly important in new builds to effectively manage the defect warranty process.

Based on the property’s condition during this inspection, we typically conduct inspections every six months after that. Given the quality of the tenants we secure, we rarely find any more frequently required.

Plus, rewarding responsible tenants who consistently take good care of the property is important to demonstrate our trust in them.

If there are any concerns during any inspections, we continue with three monthly inspections to address the issues promptly.

A unique advantage of Mosaic Property Management is that instead of property managers handling trust accounting like traditional agencies, we have a team of fully qualified trust accountants who manage all aspects of the accounting process. 

We customise disbursals and statements according to your investment plan. Most clients opt for weekly disbursements to increase cash flow and reduce payable interest by depositing funds into offset accounts. 

However, we also offer the flexibility to facilitate fortnightly and monthly payments if desired.

You can trust that we will manage your trust accounting with the utmost care and expertise.

Of course, we encourage our clients to have all payable expenses deducted from the rental funds.

This approach helps to consolidate all information related to the investment property in a central location for auditing and tax purposes.

We are big believers in providing a flexible and personalised approach to property management that best aligns with our client’s individual needs and investment goals.

Whether you prefer a hands-on or hands-off approach, our team provides the support and guidance you need to achieve your investment objectives

To optimise return on investment, we encourage our Landlords to lease their property for at least 12 months.

However, we understand that each situation is different, and there are instances where the Tenant or Landlord may request a shorter lease term, such as six months. In this case, we will help negotiate the best outcome for both parties.

As we keep saying, we are wholeheartedly committed to maximising our client’s bottom line, as evidenced by our ability to consistently maintain a 0% vacancy rate across all re-lets by following a rigorous lease renewal process.

Contact our team to view our case studies highlighting uplifts in rent renewals across South East Queensland.

Providing the most memorable customer experience is critical to our success, which is why we have invested significantly in people, resulting in one of the lowest staff-to-property ratios in SEQ (1:66 Mosaic ratio vs 1:200 agency average ratio).

Your dedicated Customer Experience Executive will be your one point of contact to manage all aspects of your portfolio. In addition, having a larger team ensures you have a ready backup to speak to in instances of sick or annual leave. There will also be someone ready and available to assist you. 

Property is among our client’s most valuable assets, so we prioritise providing high-quality staff to maximise their performance. We also invest in future-proofing our workforce to maintain consistent premium service for our Landlords and Tenants at all times.

Our team comprises skilled and experienced professionals who benefit from ongoing training, mentoring, and strong leadership. We provide career paths that attract the industry’s best, most passionate individuals.

We are also steadfastly committed to our staff’s work-life balance and mental health. Which has been paramount in the last few years of COVID-19, extreme weather events, and a housing crisis. Mosaic provides various benefits to help our staff be the best version of themselves.

Having relevant Building, Landlord, Contents, and Public Liability insurance on your property is highly encouraged. 

Although we take measures to minimise risks for our clients, it is crucial to invest in protecting your property from risks such as unexpected life or weather events.

Considering recent events such as COVID and floods, we urge our clients to consult a qualified insurance professional to ensure adequate coverage for their circumstances.

Our team can help guide you through this.

Whether a property can legally charge water consumption and State bulk water charges to Tenants depends on whether the property is individually metered and has been certified as water compliant by a licensed plumber.

If both requirements are met, Mosaic can handle water rates and invoice Tenants accordingly in compliance with legislation. However, sewerage costs cannot be charged.

We use the Property Me online portal to provide our clients easy access to important documents, financial information, and reports on their property and tenancy.

Once you join Mosaic, you will receive your own login details for the portal and support on how to use and get the most benefit.