Moving In

Prior to all move-ins and deliveries of bulk and heavy goods into and out of Kensington, Caretaking must be notified by emailing caretaking@mosaicproperty.com.au.

Advance notice will enable a smoother transition for all parties affected, including building management, existing residents and, of course, the resident(s) moving in.

Some points to consider regarding your move-in, and protective measures associated with same, are:

1. Advance booking (48 hours’ minimum notice by email). This is necessary to ensure that the move does not conflict with an existing booking.
2. The need to prepare the passenger lifts for the pending move by installing protective curtains, and to halt passenger lift service during planned transportation of furniture.
3. Ensuring that the security of the development is maintained during the move.
4. Supervision, to ensure no damage is done to common property; for instance, damage to sprinkler heads, feature lift lobby joinery surrounds etc.
5. Advising on, or assisting the new resident/s regarding issues relating to the development’s common areas, including the car park; and
6. Updating the resident database and security access.

Please note there will be some additional requirements and processes in place for the initial period of move ins due to the volume of residents occupying their apartments for the first time. Please refer to the instructions provided as part of your handover emails.

Kensington incorporates an integrated access control system to regulate access for residents and guests. A system of proximity readers & intercom panels control access to the building, basement entry doors and lift controls. You will have been provided proximity fobs for access to common areas, and keys for apartment access.

The complex has a registered key system in place for the security of all residents. This includes all common area doors, services, and individual unit doors.

The locksmith for Kensington’s registered key system is Able Security Group.

Following settlement, you will be issued with the following:

• Apartment entry keys: These will allow you access through the front door of your apartment
• Access swipe fobs: These provide secure access to the building entries and common areas you are permitted to access
• Garage door remotes: These provide you with remote access into the secure car park

Any additional key or swipe fob requests are to be directed to the Caretaking team via caretaking@mosaicproperty.com.au, who will coordinate review and approval on behalf of the body corporate. For keys, a signed Key Request will be issued to the registered locksmith with the requesting resident’s contact information.

You will be sent an invoice for payment. Once the invoice has been paid, the additional items will be issued to the resident via Registered Post.

In the event of a resident locking themselves out, they can contact Able Security Group direct on 07 3188 6084 to request access.

Any person requesting to be let into the property will be required to supply evidence to the registered locksmith that they actually reside at the property. Please note that the call out cost will be payable directly by the resident.

Kensington can be accessed via either the main pedestrian entry on Sylvan Road or through the carpark entrance via Standring Street.

The Infinity pool, sun deck and loungers, BBQ and dining areas, are found on the rooftop terrace on Level 9.

You will need to use your supplied security fobs to access each of these areas.

There are two passenger lifts servicing the building. Please note your fob will only provide access to the ground and basement levels, your apartment level, and the communal rooftop level.

To call a lift, press the lift call button. When inside the lift, pass your access fob near the proximity reader and then press your floor number.

Access to the car park for all residents is via Standring Street. Entry is via a secured garage door accessible using the remotes issued to you at handover.

Kensington apartments are equipped with a video intercom system. You will notice your intercom panel installed in either your living area or hallway.

An intercom call station is installed at the pedestrian building entry doors for visitor access via the lobby. Each call station is interfaced with the corresponding door it opens and is linked back to the call station within your apartment.

To call an apartment, simply dial the unit number followed by the bell symbol.

The ‘key symbol’ on your apartment wall station will unlock the corresponding door from which the call came and send the lift to the level of the building occupant authorising access.

Kensington provides 10 visitor parking bays and 16 floor mounted visitor bicycle parks, located on ground level.

Visitors may use these spaces and will need to contact the building occupant via the car park intercom panel to request access into the building.

Please note use of the visitor car parks and visitor bike racks is strictly limited to genuine visitors and is not to be used by building residents. Any residents not complying with the visitor parking by-laws will be breached.

The Mosaic Bespoke Living mobile application and web portal are used to manage house key information, including manuals, warranties, contacts, and building updates.

Residents will be able to update their details, reset passwords, and opt in to receive instant notifications.

Residents can access the platform via the following simple steps:

1. Search Mosaic Bespoke Living on the iOS app store or Google play store and follow the prompts to install for free.
2. Registration should take no more than a few minutes, simply enter your details and set your own password.
3. When prompted, you will need to enter the site code KENSINGTON. Please note the code is case sensitive.

For those who prefer not to download the mobile app, a desktop version of the portal is also available via this link. Simply follow the same simple registration steps outlined above.

When the time comes to put a personal stamp on your new home, we have compiled some helpful information to assist in your planning.

Our Design team has curated a list of interior stylists and high-quality brands that we have either worked with previously or received positive feedback about.

We encourage you to undertake your own due diligence before appointing a provider.

To ensure delivery and installation go smoothly, please refer to the following approximate key building and apartment access dimensions:

• Lift car: 2400mm high x 1950mm deep x 1400mm wide (less 90mm allowance for handrails)
• Lift door: 2100mm high x 1000mm wide
• Apartment front door opening: 830mm wide x 2200mm high approximately
• Basement: Carpark clearance height 2.3m | Loading bay clearance 3.6m | Ramp gradient of 1:4 at its steepest

View our list of suggested suppliers here.