Project Completion Case Study: Amparo by Mosaic

Results at a Glance

• $1.23m Average Price Point
• 100% Settlement Success
• 100% Valuations on Contract Price
• 100% Positive Customer Feedback
• $890 to $1,025 Weekly Rents Achieved

Commitment to Customer Engagement

Mosaic has a strong track record of developing trust-based, enduring relationships through a reliable, personable and transparent approach throughout the entire purchasing journey, and beyond. This includes tailoring our communications and service to individual needs.

Mosaic’s customer experience process is second to none, with a single, dedicated point of contact for each purchaser. The Customer Experience Manager is responsible for ensuring a smooth and proactive process, providing regular updates, highly personalised service, and seamless communication at each step of the purchasing process.

This sheer tenacity and dedication resulted in 100% settlement success with no extension requests or delays. An outstanding achievement in an otherwise undesirable environment.

Mosaic received overwhelmingly positive feedback, particularly regarding the build quality, views and amenity, far exceeding their expectations.

“The light, the ceilings, the finishes, space and the views…it’s all better than we expected. Clearly we made a good decision!”

– Chris & Barbara Wilkman

Putting the Headlines Into Perspective

With the constant prevalence of doom and gloom headlines and alarmist predictions throughout the COVID-19 health pandemic, it can be difficult to maintain a balanced perspective.

Mosaic’s internal research team are on the pulse of the property industry, constantly analysing the market to provide valuable insights to our purchasers, stakeholders and the wider community. We do our utmost to test and challenge our baseline views, ensuring we offer a well-researched, balanced and thoroughly challenged perspective about the facts we see in front of us.

By providing context and offering guidance on how we can expect to navigate through different property and economic cycles, our purchasers continue to remain informed.

This informational approach has had immensely positive outcomes, with Amparo purchasers displaying confidence in both their purchase and the resilience of the South-East Queensland property market.

A Forensic Approach to Valuations

Mosaic’s stringent business processes, protocols and procedures are vital to mitigating settlement and valuation risk. By focusing on crucial valuer relationships, conducting one-on-one private inspections, and providing critical insights including our buyer profile, rental performance post-completion and resale story, Mosaic was able to ensure a smooth valuation process, even amid the global pandemic.

This approach has not only received positive feedback from valuers but also led to every single client valuation at Amparo successfully meeting the contract value.

The Mosaic Property Management Difference

Upon completion, Amparo experienced strong rental demand, realising weekly rents between $890 to $1,025 per week, far exceeding expectations in a soft rental market. All rents were achieved at full asking price within the first week of viewings, and included two leases to highly affluent executives at 24-months and another at 48-months.

Five of the sixteen residences at Amparo are executive rentals. Of these, most are owned by expats looking to move back to Brisbane within the next six to eighteen months, or those who have had to delay their move due to border closures as a consequence of COVID-19.

Amparo was able to achieve its rental success through Mosaic Property Management’s relentless pursuit of world-class service. It’s no coincidence they were recently awarded with a +81 Net Promoter Score, 87 points above the industry average in Australia.

Experience the Mosaic difference. We have a range of premium developments now selling. Contact our team today for an inspection.