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Mosaic Tenants – After Hours Emergencies

This page is for Mosaic Property Management tenants seeking after-hours emergency maintenance support.

If your property is self-managed or managed by a non-Mosaic property manager or agency, please contact them directly.

Tenants managed by Mosaic Property Management may use the contacts listed below strictly for urgent maintenance issues that cannot reasonably wait until the next business day.

In most cases, genuine emergency call-out and repair costs will be covered by the property owner.

What is an Emergency?

Emergency maintenance refers to urgent issues that must be addressed immediately to prevent injury, significant damage, or risk to health and safety.

Examples include:

  • Breakdown of an essential service provided by the landlord or agent (e.g., water, electricity)
  • Dangerous electrical fault
  • Burst water service
  • Serious roof leak
  • Gas leak
  • Flooding or severe flood damage
  • Fire or severe storm-related damage
  • Blocked or broken toilet system (only toilet in the apartment)
  • Damage that results in the property being unsecured or hazardous
  • A serious lift or staircase fault
  • Locked out of the property or unable to access it due to lost keys

For any emergency maintenance issue, please contact the appropriate trades or service providers listed on this page. In most cases, the emergency call-out and repair cost will be borne by the property owner.

If your concern is not listed above, please contact our team during office hours (8:30am to 5:00pm, Monday to Friday) on 1300 985 852.

Life Threatening Emergencies

If there is any immediate risk to life, safety, or property, call emergency services straight away:

Police, Fire, Ambulance: 000
State Emergency Services (SES): 132 500

Plumbing & Gas / Electrical / Glass

The trade contacts provided are intended to assist tenants of Mosaic Property Management in the event of an emergency.

In most cases, the cost of any emergency call-out and repairs will be the responsibility of the property owner.

Brisbane

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Plumbing & Gas:

  • Shark Plumbing – 07 5636 1112

Electrical:

  • Silvio’s Electrical – 07 3353 3288
  • Ehlerth Electrical – 1800 940 413

Glass:

  • Frog Glass – 07 3272 1644
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Gold Coast

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Plumbing:

  • Up a Creek Plumbing – 07 5534 7873
  • Rusty Plumbing – 0478 052 730

Electrical:

  • Boost Electrical – 0455 020 662
  • Copper Sunset Electrical – 0402 822 077

Glass:

  • ASAP Glass 1300 734 584

 

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Sunshine Coast

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Plumbing:

  • Jet Plumbing & Gas – 0418 911 757

Electrical:

  • Mobbs Electrical – 0448 589 756
  • Ehlerth Electrical – 1800 940 413

Glass:

  • Sunstate Glass – 07 5437 7773
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Keys and Lock-Outs

If you are a Resident and have locked yourself out of your apartment or the building, please contact the registered locksmith for your property using the details provided via the link below.

Residents must use the nominated locksmith and are not permitted to engage their own provider.

Please note that all locksmith call-out fees are the responsibility of the Resident and may include additional charges for after-hours attendance. We recommend confirming all costs directly with the locksmith when you call.

 

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Smoke Alarms

For issues related to the smoke alarm devices within your property—such as persistent beeping, fault indicators, or other concerns within your apartment—please contact the Mosaic Registered Contractor for internal smoke alarms:

Property Compliance Australia Pty Ltd
Phone: 1300 552 661

Please note that call-out fees may apply. We recommend confirming any charges at the time of booking.

This contractor services Mosaic buildings across the Brisbane, Gold Coast, and Sunshine Coast regions.

Common Property Emergencies

Experiencing an after-hours Common Area emergency (e.g. lifts, lobbies, garages, etc.)?

Access the registered emergency contact list immediately via the link below.

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