One of Mosaic Property Group’s most important points of difference is the retention of management rights for each building we deliver.

While many developers will sell a development’s management rights for significant revenue, our model prioritises an enduring relationship with all of our projects, with a 25-year horizon.

In doing so, our highly experienced Caretaking and Letting ensures The Prescott’s common areas are maintained to the best possible standard, per the budget and scope of duties defined within the Caretaking and Letting Agreement contracted with the Body Corporate.

Our Caretaking team is one of Mosaic’s largest and growing departments, with over 45 full-time Caretaking team members across South East Queensland.

A team of dedicated cleaning, landscaping, and maintenance contractors further supports them.

The role of strata management is to facilitate the administration of the Body Corporate. Duties include:

• Assisting the Committee;
• Organising meetings and issuing minutes;
• Managing the administration and sinking funds to ensure compliance; and
• Responding to breaches of the by-laws, among other duties noted in the strata management agreement.

The Prescott’s strata management company is Stratacare.

Contact Details:

Jodie Kay, Stratacare
07 3435 5300
reception@stratacare.com.au

To notify of items within 12-month DLP

Including appliance & aircon issues within 6 weeks of move-in

Contact: 

1300 336 989

Rectification Items must be submitted through the Mosaic DLP Rectification Submission Form.

For any questions: rectifications@mosaicproperty.com.au

To raise appliance issues 6 weeks post move-in.

Contact: 

Harvey Norman Commercial

07 3297 3700 | stapylton.service@au.harveynorman.com

When contacting them, reference your apartment number and address: Unit [Your Apartment Number], The Prescott, 28 Lissner Street, Toowong, QLD 4066.

You may also need to provide the product number, production number, and warranty letter, available on both the Mosaic Resident App and The Prescott Resident’s Guide.

To raise aircon issues or queries 6 weeks post move-in.

Contact: 

Ridge Air Conditioning

07 3205 6044 | info@ridgeair.com.au

Regular maintenance is required as per the user manual. Before reporting issues, ensure the system has been used correctly and checked for abnormalities. Call-out fees may apply for user errors or lack of maintenance.

If you experience an urgent issue such as being locked out, dangerous electrical fault, blocked drain causing damage, hot water issue, significant leak or any other concern that is likely to cause injury or damage to property, please contact the following:

Mosaic Bespoke Living

8.30am – 5pm, Mon – Fri | 1300 009 012

Outside of business hours | 07 3667 8220

Major incidents

Police, Fire, Ambulance | 000

State Emergency Services | 132 500

Locksmiths | Able Security

Brisbane Office: 07 3393 9500

24hr Call out: 07 3188 6085

bne@ablesecuritygroup.com

Mosaic is committed to creating the best living experience for Residents. Beyond well-designed spaces, a positive living environment depends on a respectful and considerate resident community.

For some, apartment living is familiar, while for others, it requires adjusting to shared spaces and everyday noise, such as furniture movement or loud music.

To help foster a harmonious environment, we encourage the following:

• Follow all by-laws, amenity terms of use, and resident notices. Your Strata Manager can provide a copy of the By-Laws upon request.
• Keep noise, including bass vibrations, music, TV, and social gatherings, at a reasonable level, especially after 10 pm.
• Use felt pads on furniture or rugs to reduce noise transfer and protect flooring.
• Be mindful of heavy footfalls, jumping, or vigorous exercise that may impact neighbours below.
• Keep communal areas clean by taking belongings and rubbish with you after use.
• Should you encounter any concerns with neighbours, these are always best resolved by discussing directly with that resident in the first instance, in a respectful manner.

If issues arise with a neighbour, a respectful conversation is often the best approach. If a situation feels unsafe or involves ongoing disturbances, such as a late-night party, contact the police. For further support or to lodge an incident report, reach out to your Strata Manager.

Please note, Mosaic and onsite Caretakers do not manage disputes between neighbours.

To request a copy of The Prescott’s Body Corporate By-Laws, please contact your Strata Manager.

Enforcement of the By-Laws is monitored by the Body Corporate. Any infringements will be reported by building management to the Body Corporate for their review and response to applicable lots as required.

Building address

Your property address is your apartment number, 28 Lissner St Toowong

Electricity

The Prescott operates on an embedded electricity network managed by Hum Energy, allowing the building to purchase electricity in bulk and offer competitive energy rates to all Residents.

Each apartment has an individual meter and is billed monthly. To set up your electricity account, follow the instructions provided during the handover process. The account must be opened in the occupant’s name from settlement.

The Prescott Hum Energy Connection Information

Water

Each apartment has a separate cold-water meter and is billed individually. Queensland Urban Utilities will charge you directly using the details provided at settlement—no connection setup is required. The first bill may take several months to arrive.

Hot water is supplied through a centralised gas hot water system, offering continuous hot water and lower rates through a bulk supply arrangement. No additional service connection is required—hot water charges are included in your electricity bill.

Gas cooktops are not individually metered and are billed at a low daily rate by the energy provider.

Internet Connection

The Prescott offers high-speed, building-wide wireless internet through Lightning Broadband, delivering speeds up to 1,000Mbps via a mix of optic fiber and fixed wireless technology.

With a pre-installed and configured router, residents enjoy:

• Instant activation
• Unlimited data
• Symmetrical upload + download speeds
• Flexible plans – upgrade or downgrade anytime
• No new development or activation fees

For troubleshooting or support, visit the Lightning Broadband Help Centre or contact 1800 477 333 | help@lightningbroadband.com.au.

Visit the dedicated Mosaic Resident Sign-Up Page to register your account and access Lightning Broadband’s current Mosaic exclusive offer.

The safety of Residents is our priority, and we all play a role in maintaining building security.

While The Prescott is designed to reduce the risk of unlawful entry—with Council-compliant entrances, 24-hour CCTV monitoring, and secure access points—unfortunate incidents can still occur.

 To help prevent security breaches, we ask Residents to:

• Never attach apartment keys to a keychain with your address.
• Do not leave keys, fobs, or remotes in mailboxes.
• Ensure all entryways close and lock behind you.
• Do not allow tailgaters into the building—if you don’t know them, don’t let them in.
• Do not store valuables, personal information, keys, or remotes in your car. Always lock your vehicle and keep valuables out of sight.
• Avoid storing valuables in garage/car park storage facilities.
• Secure your bike with a high-quality lock. Engrave it with your state initial + driver’s licence number and keep a record of its details and a photo.
• Report theft or security breaches to the police immediately and avoid touching anything at the scene.
• Ensure adequate insurance for your apartment, car, and storage areas.
• Report lost access fobs or remotes to the Mosaic Bespoke Living team immediately.

Stay alert to suspicious activity. If you notice anything unusual, contact the Police or the Bespoke Living Team at 1300 009 012.

In the event of a security breach or theft, report it to both the police and the Mosaic Bespoke Living Team.

While Residents must handle matters directly with the police, the Bespoke Living Team will provide any requested security footage and assist with building-related repairs or insurance claims.

Pet Application Process

While the prospect of introducing an animal companion into your new home is exciting, there is a process to be followed to help ensure the needs of all Residents are taken into consideration.

1. An application to the Body Corporate is necessary to advise that a Resident wishes to keep a pet on the premises and provides an opportunity for pet owners to present relevant and specific information relating to their animals.
2. Prior to lodging your application, familiarise yourself with the relevant Body Corporate By-Laws so that you can ensure your companion meets all requirements.
3. Submit a Pet Application Form via your Strata Manager.
4. Once the application has been submitted, it will then require consideration by the Body Corporate Committee at the next meeting, even if you have been granted pre-approval.

To assist the committee in making a reasonable decision, along with the Pet Application Form, you must supply the following information:

• A photograph of the pet
• Council registration/microchip details
• Proof of vaccination by copies of veterinary records

Please note that applications are non-transferable and are valid for the listed animal only.

Responsible Pet Ownership

To support responsible pet ownership in a communal setting, consider the following:

• Be mindful of your pet’s behaviour – Understand their personality and how they behave when alone. Exercise, play, and attention help prevent disruptions, and pet cameras can assist in monitoring their activity.
• Keep common areas clean – Dogs must not relieve themselves in shared spaces, including the front lawn, to maintain cleanliness and protect landscaping.
• Be patient with neighbours – Moving is an adjustment for both people and pets. Allow time for everyone to settle.
• Communicate respectfully – If the noise becomes an issue, discuss it with your neighbour—they may not be aware their pet is disruptive.
• Be considerate in shared spaces – Some Residents may have allergies or fears, so be mindful when moving through common areas with your pet.
• Avoid enclosed spaces if needed – Some pets struggle in tight areas—prevent stress by steering clear when possible.
• Follow pool area rules – Pets are not permitted.
• Carry pets in designated areas – Body Corporate By-Laws require animals to be carried through entry lobbies, level lobbies, and lifts.
• Minimise noise disturbances – Proper training helps reduce noise transfer. When pets are home alone, toys or low-volume TV/radio can provide comfort.

By following these guidelines, we can ensure a harmonious living environment for all Residents and their pets.

If you are moving in during the initial building occupation, follow the specific instructions provided before settlement. Additional requirements apply due to high move-in activity during this period.

Moving in following the initial occupation period

Before moving in/out or delivering bulk/heavy goods to The Prescott, complete the designated lift booking form on the online Resident’s Guide and submit it to the Mosaic Bespoke Living team at prescott@mosaicbespokeliving.com.au.

Before moving in/out or delivering bulk/heavy goods to The Prescott, complete the designated lift booking form on the online Resident’s Guide and submit it to the Mosaic Bespoke Living team at prescott@mosaicbespokeliving.com.au.

Advance notice ensures a smooth process for all involved, including building management and Residents. Key considerations include:

• Booking in advance – Provide at least 48 hours’ notice via email to avoid conflicts with other bookings.
• Lift protection – Passenger lifts will be fitted with protective curtains, and service may be temporarily halted during furniture transportation.
• Security – Measures will be in place to maintain building security throughout the move.
• Supervision – Moves will be monitored to prevent damage to common property, such as sprinkler heads and lift lobby finishes
• Resident support – Assistance will be provided regarding common areas, including car park access.

During the initial occupation period, additional requirements will apply due to the number of Residents moving in. Refer to the handover emails for specific instructions.

The Prescott has an integrated access control system with proximity readers and intercom panels for secure entry.

The pedestrian and car park entrances are on Lissner Street. Letterboxes are in the main walkway, with a parcel room in the lobby for mail collection.

You have received fobs for common areas and keys for your apartment. Rooftop recreation facilities, including the gym, pool, and BBQ areas, also require fob access.

The locksmith for The Prescott’s registered key system is Able Security Group who can be reached directly on 07 3393 9500.

If locked out, you must provide proof of residency before being granted access. All call-out costs are charged directly to the resident for payment.

For additional keys, fobs, or garage remotes, submit a request to the Mosaic Bespoke Living team at prescott@mosaicbespokeliving.com.au.

Once approved, a signed Key Request will be issued to the locksmith with your contact details. You will receive an invoice, and upon payment, the requested items will be sent via Registered Post.

Each apartment is equipped with a video intercom panel, located in either the living area or hallway. Intercom call stations are installed at building entry points and car park security lines, linked to the corresponding doors and your in-apartment panel.

To call an apartment, dial the unit number followed by the bell symbol. Pressing the key symbol on your wall station unlocks the corresponding door and sends the lift to the authorised level.

The Prescott has two passenger lifts. Your fob provides access to your apartment level, car park, and communal areas. Press the call button, scan your fob inside, and select your floor.

If a lift shuts down, gets stuck, or does not respond, a call-out request to Otis Lifts can be made while under warranty. If no fault is found, a call-out fee will apply. The emergency contact number is on the lift’s information panel.

Mosaic Caretaking manages the lifts on behalf of the Body Corporate. For any issues, contact the Bespoke Living Team.

If a garage door fault occurs, please report it to the Bespoke Living Team. A contractor will be engaged to investigate and ensure uninterrupted access to the basement while repairs or necessary parts are arranged to restore operation.

The Prescott has 15 visitor car bays at the car park entrance and 116 bicycle spaces—26 on Ground Level for visitors and 90 secure spaces in the basements for residents.

Visitor parking and bike racks are strictly for genuine visitors. Residents misusing these spaces will be in breach of by-laws.

Mosaic is not responsible for lost or damaged bicycles. These are not covered by Body Corporate insurance, and owners are responsible for their own insurance. Residents should use a secure bike lock for added protection.

Mosaic conducts a thorough quality assurance process before handover, with our experienced quality assurance team completing a detailed pre-handover checklist to ensure everything, including appliances, is functioning correctly.

Despite our best efforts, minor issues may arise after settlement. Importantly, we have robust internal protocols in place to manage these. The following sections outline these protocols and the steps for reporting rectification items during your 12-month Defect Liability Period.

Mosaic Construction engages various subcontractors, including electricians, plumbers, painters, and joinery installers, to complete work in your apartment. Once their work is finished, they move on to other projects but remain obligated to return for any defect rectifications under their contract.

To ensure efficient and minimal disruption, non-urgent rectifications are scheduled in bulk on designated rectification day/s. Mosaic manages these arrangements to ensure timely resolutions.

If you identify any issues after settlement, please collate and submit items within seven days of settlement. Agreed rectification items are compiled, and trades are scheduled for bulk rectification days.

Access is typically required for a full day, and if you are unavailable, our team can supervise the works on your behalf if you approve access.

We will endeavour to close out your items within 60 days of agreement of your rectification list. This timeframe is on the basis that you have supplied your list of items within a week of settlement.

Items raised after this period may take longer to resolve, especially where multiple trades need to be coordinated. If extended timeframes are expected due to supply or labour shortages, we will keep you informed.

Urgent issues affecting the liveability of your apartment will be prioritised, with timeframes communicated on a case-by-case basis.

All rectification items are to be submitted through the Mosaic DLP Rectification Submission Form here.

As part of your submission, please ensure clear photos are provided for each item. They should demonstrate the following:

• Photo 1 – Item close-up, in detail and in focus
• Photo 2 – Item in context, showing us where the item is located within your apartment

These actions will greatly help with speeding up review and rectification.

Submissions will not be accepted by phone or word of mouth. Do not report non-urgent issues directly to trades, the onsite caretaker, or Mosaic representatives, as this may delay resolution.

Items must be submitted via the above process. Upon receiving your submission, we will review and confirm the agreed rectifications within two weeks. If needed, a team member may assess the issue (s) in person.

Where possible, rectifications may begin before a formal response is issued, as trades are more readily available in the initial weeks after settlement.

All items agreed to be rectified and raised within the first week post settlement will be attended to within 60 days of agreement of your rectification list.

Rectification of maintenance items does not fall under the responsibility of Mosaic. If an issue is due to lack of maintenance or user error, you will be liable for a call-out fee.

Your pre-settlement inspection was the main opportunity to report cosmetic concerns.

Once you have taken possession and moved in, any scratches or marks on walls/floors/other surfaces are very unlikely to be considered a rectification item.

As a general note, design elements within your apartment that you like or dislike are not considered a rectification item (also known within the industry as ‘defects’). Rectifications apply to defects, such as damage or blemishes in finishes, except for natural variations in materials like timber or stone.

Functionality issues, such as a faulty appliance, qualify for rectification. All items raised will be assessed against Australian Standards, building codes, and tolerances.

Appliance and air-conditioning rectifications follow a different process.

For the first six weeks after move-in, report any operational issues via the Mosaic DLP Rectification Submission Form.

After this period, contact the respective supplier or installer directly using the below details for assistance, as specialist troubleshooting is often required for the quickest resolution.

You are welcome to copy Mosaic Rectifications (rectifications@mosaicproperty.com.au) on any correspondence so we can stay informed of any issues.

Your appliances have been supplied by Harvey Norman Commercial.

For the first six weeks after move-in, report any appliance malfunctions via the Mosaic DLP Rectification Submission Form, and we will coordinate repairs.

After this period, contact Harvey Norman Commercial directly:

Harvey Norman Commercial

07 3297 3700 | stapylton.service@au.harveynorman.com

When contacting them, reference your apartment number and address: Unit [Your Apartment Number], The Prescott, 28 Lissner Street, Toowong, QLD 4066.

You may also need to provide the product number, production number, and warranty letter, available on both the Mosaic Resident App and The Prescott maintenance section.

Your air-conditioning system was installed by Ridge Air Conditioning. Operating instructions can be found in the Mosaic Resident App and here.

For the first six weeks after move-in, report any appliance malfunctions via the Mosaic DLP Rectification Submission Form, and we will coordinate repairs.

After this period, contact Ridge Air directly:

Ridge Air Conditioning

07 3205 6044 | info@ridgeair.com.au

Regular maintenance is required as per the user manual. Before reporting issues, ensure the system has been used correctly and checked for abnormalities. Call-out fees may apply for user errors or lack of maintenance.

For urgent apartment issues such as lockouts, electrical faults, blocked drains, hot water issues, or leaks, contact the recommended trades below:

Able Security Locksmiths

07 3188 6085

Emergency apartment or common area issues | Mosaic Property Group

1300 009 012 | 8:30am – 5pm, Monday – Friday

07 3667 8220 | Outside of business hours

Major incidents & emergencies

Police, Fire Brigade, or Ambulance – 000

State Emergency Services (SES) – 132 500

Call-out fees apply if the issue is due to user error, such as lockouts or drain blockages from lack of maintenance.

If the issue falls within the 12-month Defect Liability Period, also email rectifications@mosaicproperty.com.au as soon as possible to report the situation.

Mosaic provides a 12-month Defect Liability Period (DLP), ending 14 March 2026, as part of our Quality Assurance process.

After this period, any issues must be addressed directly with the relevant supplier or contractor under their warranty (if applicable) or handled as general wear and tear through a tradesperson of your choice.

The original supplier and installer details are here. For further apartment-related concerns, contact your Body Corporate Strata Manager for guidance on next steps.

Jodie Kay, Stratacare
07 3435 5300
reception@stratacare.com.au

Your apartment entry door and all fire stairwell doors are certified fire doors. Do not tamper with these doors or their closers, as this may affect their function in an emergency.

• Fire doors must remain closed at all times. Do not use objects to hold them open.
• Do not install additional locks, deadbolts, or magnetic door stops.
• Never tamper with the self-closer mechanism.

If a fire door is found faulty during the annual fire door inspection, you or the Body Corporate may be responsible for repair or replacement costs. Report any issues immediately to the Rectifications or Bespoke Living Team. Do not attempt to maintain or repair these doors yourself.

Smart Locks

Your front door is fitted with a Schlage Omnia smart lock. To ensure reliable operation, replace the batteries every 12 months using three high-quality alkaline AAA batteries.

• If the low-battery icon appears, replace the batteries immediately.
• Avoid lithium batteries—they deplete quickly once they start failing, leaving minimal time to replace them.
• If the battery fails, you can still enter using your manual door key.

Common area doors, including fire stairs and lobby doors, must remain closed at all times. Do not use objects to hold them open, as this may compromise safety in an emergency.

Tampering with these doors or their closers can affect functionality. Report any issues immediately to Mosaic

Bespoke Living or the Strata Manager for prompt attention.

Electricity Connection

The Prescott operates on an embedded electricity network managed by Hum Energy, allowing the building to purchase electricity in bulk and offer competitive energy rates to all Residents.

Each apartment has an individual meter and is billed monthly. To set up your electricity account, follow the instructions provided during the handover process. The account must be opened in the occupant’s name from settlement.

Water Connection

Each apartment has a separate cold-water meter and is billed individually. Queensland Urban Utilities will charge you directly using the details provided at settlement—no connection setup is required. The first bill may take several months to arrive.

Hot water is supplied through a centralised gas hot water system, offering continuous hot water and lower rates through a bulk supply arrangement. No additional service connection is required—hot water charges are included in your electricity bill.

Gas cooktops are not individually metered and are billed at a low daily rate by the energy provider.

Internet Connection

The Prescott offers high-speed, building-wide wireless internet through Lightning Broadband, delivering speeds up to 1,000Mbps via a mix of optic fiber and fixed wireless technology.

With a pre-installed and configured router, residents enjoy:

• Instant activation
• Unlimited data
• Symmetrical upload + download speeds
• Flexible plans – upgrade or downgrade anytime
• No new development or activation fees

For troubleshooting or support, visit the Lightning Broadband Help Centre or contact 1800 477 333 | help@lightningbroadband.com.au.

Your apartment switchboard distributes electricity and houses the Main Switch and protection devices for your electrical system.

• The Main Switch, when in the OFF (downward) position, isolates electricity to your apartment.
• Safety switches/circuit breakers protect power points, lighting, and certain appliances by automatically switching OFF in the event of a fault.

If a safety switch trips, it may be due to a faulty appliance. To reset:

1. Turn off and unplug all appliances.
2. Reset the switch by turning it back ON.
3. Plug in appliances one by one, turning them on.
4. When the faulty appliance is plugged in, the switch will trip again, identifying the issue.

If the issue persists after unplugging appliances, contact an electrician for further assistance.

Each apartment is fitted with 240V AC photoelectric smoke alarms with a 9V DC battery backup. These alarms quickly detect smouldering fires and help minimise false alarms.

When triggered, all interconnected alarms will sound simultaneously, with the originating unit displaying a flashing red LED.

Maintenance

Smoke alarms require minimal maintenance, but regular cleaning helps prevent false alarms.

• Vacuum around the unit and vent slots monthly to remove dust and lint.
• More frequent cleaning may be needed due to increased airborne particles in the local environment.
• Do not spray or immerse in household cleaners.
• A chirping sound every minute indicates a low battery or the need for replacement.

Troubleshooting

• Humidity, steam, and dust can trigger alarms.
• Insects inside the sensor are a common cause—clean regularly per the supplier’s guide.
• Humid conditions may occasionally cause false alarms despite additional design measures.

For further details, refer to the manufacturer’s manual.

The dryer power point is only active when the exhaust fan is running. The activation switch is usually located beneath the laundry light switch.

This feature helps prevent moisture buildup, preserving your apartment’s finishes and reducing the risk of mould.

A garbage chute is located in the communal corridor on each floor for general waste only. Glass or glass bottles must never be placed in the chute.

Do not leave waste outside the chute. If a blockage occurs, report it to Mosaic Bespoke Living and dispose of waste in the main refuse bins until resolved.

For larger items and recycling, use the Refuse & Recycling facilities on Basement 1.

To prevent blockages:

• Do not dispose of loose garbage, large items, or oversized bags in the chute.
• All waste must be properly bagged, bound, or packaged to minimize mess and odours.
• Incorrect use causing damage will result in call-out fees charged to the responsible resident.

Recycling & Bulk Waste:

• Flatten boxes before placing them in the recycling bin.
• Furniture and unwanted goods must be disposed of offsite—do not dump them in refuse areas.

Report any waste disposal issues to Mosaic Bespoke Living at prescott@mosaicbespokeliving.com.au. Issues will be reviewed and communicated to the Body Corporate and Committee if necessary.

Report communal area maintenance concerns via the Mosaic DLP Rectification Submission Form under Common Area Location.

Cleaning and landscaping are maintained regularly under the Caretaking Agreement. Any additional work beyond this scope requires Body Corporate Committee approval and will be at the Body Corporate’s cost.

Wear and tear replacements beyond the warranty period are also the Body Corporate’s responsibility.

If maintenance costs exceed the Caretaker’s spending limit, they will be referred to the Body Corporate and Committee for approval before scheduling.

For emergency issues, contact the emergency numbers provided.

The safety of Residents is our priority, and we all play a role in maintaining building security.

While The Prescott is designed to reduce the risk of unlawful entry—with Council-compliant entrances, 24-hour CCTV monitoring, and secure access points—unfortunate incidents can still occur.

To help prevent security breaches, we ask Residents to:

• Never attach apartment keys to a keychain with your address.
• Do not leave keys, fobs, or remotes in mailboxes.
• Ensure all entryways close and lock behind you.
• Do not allow tailgaters into the building—if you don’t know them, don’t let them in.
• Do not store valuables, personal information, keys, or remotes in your car. Always lock your vehicle and keep valuables out of sight.
• Avoid storing valuables in garage/car park storage facilities.
• Secure your bike with a high-quality lock. Engrave it with your state initial + driver’s licence number and keep a record of its details and a photo.
• Report theft or security breaches to the police immediately and avoid touching anything at the scene.
• Ensure adequate insurance for your apartment, car, and storage areas.
• Report lost access fobs or remotes to the Mosaic Bespoke Living team immediately.

Stay alert to suspicious activity. If you notice anything unusual, contact the Police or the Bespoke Living Team at 1300 009 012.

In the event of a security breach or theft, report it to both the police and the Mosaic Bespoke Living Team.

While Residents must handle matters directly with the police, the Bespoke Living Team will provide any requested security footage and assist with building-related repairs or insurance claims.

Fire safety is critical in apartment living, and all Residents must be prepared for emergencies.

Fire alarms should always be taken seriously, as the cause is unknown until Queensland Fire Emergency Services (QFES) assesses the situation.

Fire Safety Preparedness

• Familiarise yourself with the Fire Evacuation Plan posted on your level.
• Locate the emergency exit stairs nearest to your apartment.
• Use fire hose reels or extinguishers only if you feel confident and safe.
• Create an escape plan with household members, including a designated meeting point outside the building.
• Keep fire stairs clear—never prop open fire stair doors, as this can allow smoke and heat to enter.
• Know the Assembly Point location in case of evacuation.

Emergency Evacuation Procedures

If the evacuation alarm sounds:

• Evacuate immediately—do not wait.
• Use the nearest emergency exit and proceed to the Assembly Point.
• Close doors behind you if it is safe to do so.
• Do not use lifts—they are not smoke or fire-resistant.
• Assist mobility-impaired persons to a safe area if possible.
• Stay clear of driveways and hydrant/sprinkler booster boxes.
• Call 000 (triple zero) from a mobile phone if necessary.
• Re-entry is only permitted once QFES has confirmed the building is safe. Mosaic Property Group will also be notified of the alarm.

The Prescott’s apartments are designed to comply with fire safety regulations. Always evacuate when a fire alarm sounds and use the designated fire stairs for your safety.

Balcony safety is essential, especially for children.

To prevent climbing hazards, ensure furniture, plant pots, barbecues, and other items are placed at least 1.2 metres away from the balustrade.

Storage cages must be used safely and must not obstruct mechanical ventilation or fire services.

The Body Corporate may access storage cages for maintenance when required.

To store items properly:

• Keep stacks below 2 metres to avoid interfering with building systems.
• Do not stack items against car park walls, as moisture exposure may cause damage.
• Always lock your cage with a high-quality lock.
• Keep items out of spoon drains to prevent water damage.
• Avoid overfilling to maintain accessibility and ventilation.
• Raise items off the floor where possible for added protection.

Storage cage contents are not covered by Body Corporate insurance—owners must arrange their own coverage.

All modifications to apartments, balconies, car spaces, or storage areas require Body Corporate approval, as outlined in the by-laws.

Submit a Lot Alteration/Improvement Application Form via your Strata Manager, who will coordinate the approval process. Unauthorised works may void warranties.

Over Bonnet Storage

Body Corporate approval is also required for car park storage systems, such as over bonnet storage. Installation may be restricted by building services, including fire sprinklers or space limitations affecting vehicle access.

Before proceeding, request a site visit from your installer to assess potential challenges and explore alternative solutions if needed.

Residents are responsible for the upkeep and maintenance of their apartment, including regular cleaning, particularly carpets, wet areas (kitchen, laundry, bathrooms), and outdoor spaces.

Neglecting maintenance can void warranties from the builder or suppliers.

Periodic maintenance is essential due to:

• Normal wear and tear
• The characteristics of materials used in your apartment
• Temperature and humidity fluctuations
• Interaction of materials with the environment
• The corrosive impact of proximity to the Brisbane River

Regular internal and external maintenance is important. It is recommended to follow manufacturer guidelines and manuals for proper care.

Below are Mosaic Construction’s general cleaning recommendations, but for specific finishes and appliances, refer to supplier warranties and operation manuals.

While Mosaic Construction has gathered supplier-provided information, owners are responsible for specialist maintenance and must contact suppliers directly.

Any associated maintenance costs must be covered by the owner.

We recommend you follow the instructions in this guide and your product manuals to ensure you use the correct cleaning products for various materials in your apartment.

Failure to follow manufacturer guidelines may void warranties.

• Avoid excessive rubbing or over-cleaning, especially on painted surfaces, as strong solvents or harsh cleaners can cause damage. Always test in a small, discreet area first.
• Use grit-free cloths and sponges to prevent scratches and marks.
• Do not use abrasive cleaners (steel wool, abrasive brushes) on painted or delicate surfaces, as they can scratch and wear finishes.
• Wipe up drips and splashes immediately to prevent stains and deterioration.
• Avoid temperature extremes during cleaning, as heat can accelerate chemical reactions or evaporate water too quickly.
• Clean in shaded, moderate temperatures to prevent streaking or staining.
• Use mild cleaners regularly instead of substituting heavy-duty cleaners.
• Never use paint removers, aggressive alkaline or acidic cleaners, trisodium phosphate (TSP), or abrasive products.
• Follow manufacturer guidelines for mixing and diluting cleaners and never mix cleaning products, as this can be ineffective or dangerous.

The care of plasterboard walls and ceilings depends on the finish applied. Refer to the relevant maintenance sections for paint, tiles, stone, or joinery care.

Cracks may appear at joints between walls, ceilings, doors, and joinery due to natural movement. These are not defects but normal expansion joints.

To prevent damage:

• Be mindful when moving objects to avoid scratches, dents, or impact marks.
• Avoid slamming doors, as this can cause cracks or surface damage.

Painted surfaces should be inspected quarterly, with marks or dust removed as follows:

• Lightly dust with a soft cloth or feather duster, avoiding excessive rubbing.
• For stains, use a mild detergent in warm water on a soft cloth, rubbing gently in a circular motion. For tougher stains, a cleaner like Spray and Wipe or Sugar Soap may be needed—always follow manufacturer instructions.
• Address stains immediately, as fresh stains are easier to remove.

For specific stain removal, consult the paint manufacturer for the best approach. After using a stain remover, wash the area with clean water, ensuring other surfaces are protected.

All painted walls should be recoated every five years, and all painted ceilings should be recoated every seven years.

Paint Schedule

Refer to the stone benchtop manual for specific care instructions. For daily cleaning, wipe the surface with warm soapy water (mild detergent) and a clean damp cloth, ensuring all residue is removed.

Care Guidelines

• Avoid sharp or abrasive tools that may scratch the surface. Do not scrub forcefully, as this can reduce shine.
• Use a separate cloth or sponge—do not use the same one used for washing dishes to prevent transferring oils or contaminants.
• Keep stone away from strong chemicals, solvents, and staining agents such as acetone, purple shampoo, nail polish, lipstick, red wine, coffee, and turmeric.
• Do not use acidic cleaners like vinegar or lemon juice.
• Never place hot items directly on the surface—this can cause thermal shock, leading to hairline cracks over time.

Protective Seal

Impregnating sealers work by repelling liquids rather than blocking the pores of the stone. The reason is so that air can still move through the pores allowing the material to ‘breathe’ naturally.

It is the best technology available to protect against staining while preserving the look and natural integrity of your surface.

Because the pores of your stone countertop remain open, the surface is not immune from staining, but the sealer will give you a small buffer of time to clean up liquids before they absorb into the pores and stain.

Cleaning is recommended after every use.

For internal tiles, regular maintenance includes sweeping or vacuuming, followed by mopping with a mild detergent.

• Remove dust and dirt daily using a vacuum or dry mop rather than a broom, which helps protect the tile surface.
• Avoid cleaners with ammonia, bleach, or acids, as they can erode the tile surface and damage grout, loosening tiles and allowing water to seep underneath, leading to dampness.
• For everyday cleaning, use warm water and a mop. Every few weeks, clean with a mild detergent in warm water. Only use stronger chemicals for stubborn stains.

When using detergent:

1. Apply the cleaning solution and let it sit for 5 minutes.
2. Mop the area without letting the solution dry.
3. Mop again with clean warm water to remove residue and prevent water spots or marks.

For stain removal, treat only the affected area to prevent unnecessary exposure to harsh cleaners.

For external (slip-resistant) tiles, use a non-metallic scrubbing brush with a mild detergent, followed by a thorough rinse with clean water.

Weekly cleaning is recommended to maintain tile surfaces.

Grout lines, tiling edges, movement joints, and internal corners require regular attention to prevent the buildup of contaminants.

• Mould and discolouration occur when soap, shampoo, and other residues are left to dry in corners.
• If buildup occurs, scraping and scouring may be needed to restore grout to its original appearance.

Fortnightly cleaning is recommended to maintain grout and joints.

Proper care can significantly extend the life of your carpet. A regular maintenance routine helps preserve its appearance and durability.

• Act quickly on spills—never rub or scrub, as this can cause pile distortion.
• Rinse stains with cold or lukewarm water only, then blot dry with paper towels or use a cold air fan to speed up drying.
• Vacuum once or twice a week, or daily in high-traffic areas, to prevent dirt from embedding into the pile.

Spot Cleaning Guide

• Liquid Spills – Use a clean white cloth to absorb as much as possible. If residue remains, wet the area with clean cold water and repeat until the stain disappears.
• Food Spills – Remove solid pieces with a blunt object (e.g., a spoon), then dab the area with water and a clean cloth until the stain is gone.
• Blood – Blot with a clean white cloth, then use cold water to remove any remaining residue.
• Dirt and Soil – Let it dry first, then vacuum. Do not use water, as it will turn dirt into sludge.
• Oil and Grease – Remove as much as possible with a blunt object. Test mineral turpentine or a clear solvent on a hidden section of the carpet to check for discolouration. If no colour loss occurs, dab the stain with the solvent on a clean white cloth until clean.
• Pen Marks – Identify whether the ink is water-based or oil-based (this is usually on the pen label). Use lukewarm water for water-based ink and solvent (following the same precautions as oil and grease removal) for oil-based ink.

Hybrid flooring combines the durability of vinyl plank with the look of natural timber, offering a low-maintenance, waterproof solution that resists temperature fluctuations and minimises expansion and contraction—ideal for SEQ’s climate.

Cleaning & Care

• Immediately – Wipe up liquid spills with a dry cloth to prevent staining.
• Daily – Sweep or vacuum (preferably with a suction nozzle for hard surfaces) to remove dirt and grit.
• Weekly – Damp mop with water and a pH-neutral cleaner, avoiding excessive moisture.
• Never – Use abrasive cleaners, steel wool, scouring pads, or bleach.

For stubborn scuffs or stains, use a damp cloth or sponge with a diluted white spirit solution. Refer to the supplier’s maintenance guide for more details.

Protect Your Floor

• Maintain a stable indoor temperature and use window coverings (blinds, curtains, tinting, or awnings) to protect against extreme temperatures (below 0°C or above 55°C). Sudden temperature fluctuations can cause joins to lift or gaps to form, affecting the floor’s stability. Using air conditioning or fans during heatwaves can help maintain consistency.
• Use entrance mats (without rubber backing) at doorways to trap dirt, sand, and moisture. Clean mats regularly.
• Apply non-staining felt protectors under heavy furniture and use chair pads under desk chairs with castors.
• Avoid placing heavy objects (large bookcases, kitchen units, or billiard tables) on floating floors, as this may cause squeaking, gapping, or failure.
• Do not drag or roll furniture—lift and protect the surface when moving heavy objects.
• Spiked heels, worn shoes, and pet claws can damage floors—trim pet nails and use rugs in high-traffic areas.
• Never place pot plants directly on floors—use stands and appropriate saucers.

Common Characteristics 

• Areas exposed to intense light and shade may show temporary colour variations, which typically fade over time when exposed to even light.
• Some rubber-backed mats, stool feet, and certain shoes contain anti-oxidants that can cause permanent yellow staining. Use non-staining vinyl-backed mats or woven rugs instead.
• Hybrid floors may expand or contract slightly with climate changes, leading to small gaps between planks—this is normal and not a defect.

Proper care and maintenance will help preserve the appearance and longevity of your timber flooring. Use floor protectors on furniture to prevent scratches—these can be purchased at hardware stores.

• Use an anti-static mop for surface dirt and dust.
• Never apply water directly to the floor—use a well-wrung damp mop to avoid damage.
• Do not use steam mops or steam cleaners, as moisture can penetrate joints and cracks, leading to warping or cupping. The heat could also cause damage to the coating on the floor.

Cleaning & Care

Follow these simple steps to achieve many years of enjoyment from your timber flooring:

• Wipe spills immediately with a dry cloth or paper towel. For sticky substances, lightly moisten the cloth. Some materials and colourants can migrate into the wear layer if unattended to causing stains.
• Use a waterless timber floor cleaner and a microfiber mop, or mop with a well-wrung damp mop and a non-abrasive, soap-free cleaner.
• Avoid corrosive chemicals, steel wool, or polish—use soft brooms and clean vacuum brushes to prevent scratching.
• For stubborn scuffs and stains, use a damp cloth or sponge with a diluted methylated spirits solution, ensuring it is fully rinsed afterward.
• Minor nicks and scratches can be treated with colour-matched filler sticks or scratch cover products like Tibetan Almond Stick or Gilly’s Scratch Cover Oil. Always test on a hidden area first and refer to the manufactures manual.

Weekly cleaning is recommended.

Protecting Your Floor

• Prevent extreme temperatures and direct sunlight (recommended: 10-30°C and 30-70% humidity). Use window coverings, tinting, or air conditioning to avoid warping and fading.
• Place entrance mats (without rubber backing) at all doorways to trap dirt, grit, and moisture.
• Use non-staining felt protectors under heavy furniture, and soft treads or castors where necessary.
• Avoid placing heavy objects (e.g., large bookcases, billiard tables) on floating floors, as they may prevent natural expansion and contraction, leading to failure.
• Never drag, slide, or roll furniture—protect the surface if using a trolley.
• Spiked heels, pet claws, and excessive foot traffic can cause damage—use rugs in high-traffic areas.
• Do not place pot plants directly on the floor—use plant stands with saucers.
• Avoid using adhesive tape, as removal may damage the finish.

Common Characteristics of Timber Floors

• Timber naturally expands and contracts with environmental changes, which may cause slight gaps. Keeping a stable indoor climate will minimise movement.
• Creaking noises may occur as the timber acclimates—this will settle over time.
• UV exposure may darken the timber over time. Rotate furniture and rugs periodically to allow even exposure.
• Certain rubber materials (e.g., rug backings, shoe soles, wheels) can cause permanent discolouration—use non-staining vinyl-backed mats or woven rugs.
• Timber floors can be refinished, but doing so may void warranties. If dull spots appear or light scratches, periodic maintenance with Bona Timber Refresher may help (always following the manufacturer’s instructions).
• For extensive sanding and recoating, consult the supplier and hire a professional flooring contractor before proceeding.

For general cleaning, most marks and spills can be wiped away with a damp cloth or an all-purpose cleaner like Windex. Avoid scourers and abrasives, as they can damage the surface.

Fortnightly cleaning is recommended or as needed when marks appear.

Shower screens and mirrors should be cleaned at least weekly to maintain their appearance and longevity.

• Clean glass surfaces using a mix of 1 part methylated spirits to 4 parts water. Wipe with a cloth, then polish dry with a lint-free cloth. Avoid proprietary glass cleaners.
• Shower screen hinges should be washed with soap and warm water, then rinsed. Check screws annually to ensure they are tight. Do not use harsh detergents, bleach, scourers, or abrasive cleaners.

Black spots on mirrors

Black spots on mirror edges result from desilvering, which occurs when silver nitrate (the component that transforms glass into a mirror) oxidises due to moisture, air exposure, and harsh chemicals.

• Water splashes, condensation, and harsh cleaning solutions can accelerate desilvering, breaking down the protective paint sealant on the mirror’s back.
• Avoid cleaners containing ammonia, as they damage the mirror backing and edges.
• Reduce prolonged moisture exposure by keeping mirrors dry and ensuring proper bathroom ventilation.
• Wipe down mirrors regularly, especially around the edges, to prevent water buildup and oxidation.

Proper care and cleaning will help preserve the mirror’s reflective quality and prevent premature deterioration.

Glass should be cleaned when cool to the touch and not in direct sunlight.

• Rinse the glass with clean water to loosen residue. When cleaning apartment glazing, use controlled water spraying tools (e.g., a spray bottle) to prevent excess water from affecting surrounding surfaces like carpet.
• Apply a recommended cleaning solution (see below) and wipe using a squeegee or lint-free cloth, removing all residue immediately.
• Ensure all water and cleaning solution is removed from the glass, window frames, sealants, and gaskets to prevent deterioration.

Clear ‘Windex Glass and Surface’, which can be purchased from a local supermarket is recommended. Do not use the blue coloured Windex product or any abrasive cleaning products, as these will damage the glass.

Monthly cleaning is recommended.

Regular cleaning is required to maintain the finish on window frames, sliding door frames, louvres, tracks, and balustrade handrails.

Cleaning Process:

• Gently remove loose deposits with a sponge.
• Use a soft brush or cloth with warm water and mild detergent to remove dust, and other buildup.
• Rinse thoroughly with clean water to remove all detergent residue.
• Ensure window and door track weep slots are clear for proper drainage.
• Dry with a chamois or soft cloth, preferably in the morning to allow quick drying.

Do Not:

• Use steel wool, scrapers, scouring liquids, or powders, as they will damage the coating.
• Use strong solvents (e.g., thinners, abrasive cleaners, or cutting compounds). For stubborn stains, test white spirits on a small area first.
• Hose down surfaces, as excessive water exposure should be avoided.
• Expect sliding door tracks to wear over time where in contact with door rollers.

Monthly cleaning is recommended to preserve the finish.

At 12-month intervals, check and tighten the fixing screws securing the lock to the door as needed. Loose fittings are not covered under warranty. Refer to the manufacturer’s manual for further details.

Cleaning & Maintenance

Regular cleaning prevents dirt buildup and preserves the lock’s finish.

• Use filtered, low-chloride water to wipe the lock body and touchscreen before cleaning.
• Clean with a non-abrasive mild household detergent and a soft cloth to remove dirt and debris.
• Rinse away soap residue with warm, clean water and a soft cloth.
• Dry and polish the lock body with a soft cloth.

Avoid the Following:

• Abrasive or high-alkaline cleaners, gasoline, or harsh chemicals.
• Leaving cleaners on the touchscreen or lock body for extended periods—rinse immediately.
• Cleaning in direct sunlight or at high temperatures.

Quarterly cleaning is recommended to maintain performance and appearance.

Stainless steel is corrosion-resistant but can stain or discolor if not cleaned regularly. Use a 50/50 mix of water and methylated spirits or Windex, then polish with a soft, dry cloth. Avoid scouring or abrasives, as damage may be irreversible and require replacement at the purchaser’s cost.

Due to Brisbane’s humid climate and proximity to the river, stainless steel may develop tea staining, a surface discoloration caused by corrosion.

To prevent buildup that could lead to permanent rust, monthly cleaning is recommended.

Clean with warm soapy water and a damp cloth. Avoid harsh detergents, citrus-based, or abrasive cleaners, as they can scratch surfaces.

If tapware remains dry, use a soft cloth to remove dust. Do not apply wax-based furniture creams, as they can leave residue. Avoid excessive pressure when wiping.

Weekly cleaning is recommended.

Aerators

All taps are fitted with an aerator, which regulates water flow, reduces noise, and captures debris from pipes. Over time, debris buildup can block the sieve plate, reducing water pressure.

• Regular maintenance is essential to keep aerators functioning properly.
• Debris can enter pipes due to nearby construction, water main work, or roadworks.
• Aerator removal can be difficult—if unsure, engage a licensed plumber for cleaning.

Flexible Hoses

Flexi hoses, braided stainless steel pipes found under sinks, toilets, and laundries, can deteriorate over time, leading to potential water damage.

• Pressure changes cause wear, with the inner rubber expanding and contracting over time.
• Inspect quarterly for signs of rust, fraying, bulging, or kinks.
• If damage is detected, contact a licensed plumber for inspection and replacement.

It is recommended to remove excess dust, cobwebs and other matters, using a soft dry brush every two weeks. Clean regularly using a neutral detergent, lukewarm water and a damp cloth.

Fortnightly cleaning is recommended.

Only flush toilet paper—wet wipes, baby wipes, and towelettes do not break down like toilet paper and can cause severe blockages, leading to flooding. If wipes are found in the drainage system, you may be liable for damages.

Shower and bathroom drains have strainers to prevent clogs. Hair, towel fibers, and oils are common causes of blockages. Clean strainers weekly using the provided drain lifting hook to maintain proper drainage.

• Never pour oil or fat down drains, as grease buildup can cause blockages.
• Drain cleaning products (e.g., Draino) can be used quarterly in sinks, basins, and showers to prevent buildup.
• Call-out fees apply for blockages due to lack of maintenance.

Unused drains may develop odours as water in the trap evaporates, allowing sewer gas to escape. Run faucets at least once a month to prevent this.

Quarterly cleaning is recommended.

It is recommended that blinds are maintained by vacuuming with a soft brush.

Monthly cleaning is recommended.

To maintain your oven, clean it regularly after it has cooled down to prevent food residue from damaging the enamel.

• Keep the glass door clean using absorbent kitchen roll.
• For stubborn dirt, use a damp sponge with mild detergent.
• Clean internal surfaces with a microfibre cloth, water, and neutral detergent. Rinse thoroughly to prevent residue buildup, which can cause permanent marks when heated.

Clean after every use.

Clean outer surfaces with a neutral detergent, lukewarm water, and a damp cloth. Wipe internal surfaces after every use with a damp cloth. Avoid abrasive products to prevent damage.

Cleaning is recommended after every use.

Clean after each use with a damp cloth and diluted washing-up liquid, then rinse with cold water and dry thoroughly. Avoid corrosive or abrasive cleaners, as they can cause scratches.

Cleaning is recommended after every use. 

Regular cleaning is essential to maintain performance. Soak filters in warm water with mild detergent and scrub gently with a soft brush. To prevent corrosion, clean the rangehood weekly with hot water and a non-corrosive detergent. Avoid abrasive cleaners, as they can damage the surface.

Weekly cleaning is recommended.

Clean weekly with a soft cloth and mild soap, avoiding strong, abrasive, or spray cleaners. Replace filters every 6 months and schedule general maintenance every 6 to 12 months.

External cleaning is recommended weekly.

Clean stainless steel exteriors with warm water, liquid dishwashing detergent, and a soft lint-free cloth, then rinse and dry thoroughly.

Interior surfaces should be cleaned every 1–2 weeks using the same method. Avoid harsh chemicals, abrasives, ammonia, chlorine, bleach, concentrated detergents, or solvents, as they may cause damage or discoloration.

Weekly to fortnightly cleaning is recommended.

Wipe machine hosing and control panels with a soft, damp cloth. Clean the drum monthly using chlorine-free cleaning agents, avoiding steel wool.

Monthly cleaning is recommended.

Wipe the control panel and outer surfaces with a soft, damp cloth, then dry thoroughly. Remove any dirt or lint from the drum and wipe clean. Clean the lint filter after every load to prevent buildup, which can become a fire hazard.

Cleaning is recommended after every use.

Temperature 

All wines mature best at a consistent temperature between 12℃ and 14℃.

Once set, avoid frequent adjustments, as stability is more important than the exact temperature. Depending on the settings and load, it may take 12–24 hours to stabilise.

Condensation on the glass door is normal but can increase if:

• The temperature is set too low
• The door is opened frequently or not sealed properly
• Warm, humid weather affects the fridge

Operating Noises 

To reach the desired temperature settings, your wine fridge may produce the following types of noises:

• Gurgling – refrigerant flowing through coils
• Cracking/popping – expansion and contraction of refrigerant gas
• Fan noise – air circulation

These are standard operational sounds, and the manufacturer will not replace the appliance due to noise complaints.

Maintenance

At least once a year, remove all bottles and inspect for dirt, styrofoam beads, or debris that may obstruct drain holes. Dust and clean any particles.

Clean walls and shelves with a solution of warm water and white vinegar (or baking soda) and a soft cloth. Allow to dry before restocking. If your fridge has drain holes, keep them clear by flushing with disinfectant water and cleaning with a pipe cleaner—never use sharp objects.

The door seal should be cleaned regularly with clean water, including all indentations, to prevent discoloration and ensure a tight seal.

For mould removal, use a 50/50 vinegar and water solution to clean walls, shelves, and bottles.

Regular cleaning is essential to maintain clarity and appearance. Quarterly cleaning is recommended to prevent buildup and maintain aesthetics. Use only non-abrasive products to avoid scratching delicate glass surfaces.

The Prescott’s glass balcony slider doors are a premium architectural feature, thoughtfully designed to maximise views while providing exceptional security, superior weather protection, outstanding acoustic performance, and long-term durability.

When selecting these doors, we prioritised key factors such as acoustic insulation, thermal efficiency to manage the heat load, and advanced engineering to prevent water ingress—all while meeting stringent compliance and durability standards.

Given these considerations, we have invested substantially more in a high-performance double-glazing solution than what is typically seen in mid- and high-rise developments.

Due to their large size and the premium materials used—including double glazing and reinforced frames—the doors are naturally heavier than standard sliding doors.

This added weight directly contributes to their enhanced performance and durability.

To ensure smooth operation and longevity, we recommend the following regular maintenance:

• Weekly cleaning of the exterior tracks to remove sediment and debris, being particularly mindful of potential marine salt buildup.
• Monthly lubrication of rubber seals using a heavy-duty silicone spray to reduce friction, especially in the environment. The manufacturer recommends a product called CRC 808 Silicone PermaStraw, which can be found at your local Bunnings.
• Operating one door panel at a time, as the doors are not designed to be moved simultaneously.

It is imperative that you check and clear balcony drains on a quarterly basis, with additional checks after any significant storm events or other activities conducted on your balcony surface that may lead to debris clogging your drain i.e. washing of pets, potting of plants etc.

Do not hose potting mix or plant matter into drains to prevent blockages. Pots should be slightly raised on drip trays to avoid drainage issues.

Mosaic is not liable for water damage caused by blocked drains due to lack of maintenance.

Pod Paver Systems

Some balconies feature pod-paver systems with concealed drains beneath the tiles. As there is no grout, water flows over tile edges and across the waterproof membrane before draining.

A lifting tool will be provided for accessing drains for maintenance.

External light fittings may be cleaned using a mild detergent such as dishwashing liquid, a soft cloth and warm water.

DO NOT use abrasive detergents, scrubbing tools or harsh chemicals.

Fortnightly cleaning is recommended.

The air filters are recommended to be cleaned when the controller indicates however it is recommended to have periodic maintenance by a specialist every 6 months. For specialist maintenance, please contact the supplier direct.

All maintenance costs are the user’s responsibility.

If you would like to register your system for warranty and be put on a schedule for regular maintenance, please contact Ridge Air via 07 3205 6044 | info@ridgeair.com.au.

For further information, please refer to your manual.

Condensation occurs when warm, moist air meets cooler surfaces, often appearing on windows and doors. It results from high humidity, low outdoor temperatures, and poor ventilation.

Factors affecting condensation:

• Daily activities such as cooking, using dishwashers, dryers, hot water, and keeping plants or aquariums add moisture to the air.
• Air conditioning set too high can dry materials too quickly, increasing moisture and causing shrinkage cracks.
• Ventilation helps reduce condensation—open windows when possible and use exhaust fans in bathrooms, laundry, and the rangehood.

Condensation is not considered a defect, as it results from weather conditions and lifestyle use, factors beyond the builder’s or developer’s control. Exhaust fans require periodic maintenance and should be cleaned during A/C servicing.

For optimal comfort and energy efficiency, set air conditioning between 23–24℃. During extreme heat, external temperatures affect system efficiency, and indoor temperatures may not drop significantly.

To maintain performance, avoid setting the A/C more than 8℃ below the outdoor temperature.

Extreme heat and humidity can impact internal finishes, particularly flooring. Keeping a stable indoor environment with air conditioning helps prevent condensation buildup and associated issues.

If an apartment below is consistently air-conditioned while the one above is not, the slab may cool over time, creating a temperature difference that, combined with high humidity, can lead to wet tiles or timber swelling in the upper unit. Tiled floors may feel damp, and timber flooring can expand, causing creaking or restricting door movement.

This is not a building fault, but a natural environmental impact caused by temperature, moisture, and airflow differences.

Apartments that do not use air conditioning regularly or remain unoccupied for long periods may experience greater temperature contrast, increasing the risk of condensation-related issues.

To help prevent these impacts, residents should:

• Run air conditioning periodically during hot, humid months to regulate temperature.
• Use the Timer or Dry function to control moisture levels, even when away.
• Maintain a stable indoor environment to minimise flooring expansion and contraction.

Timber is a natural material that expands and contracts with environmental changes. Some movement is normal, but consistent temperature and humidity help preserve flooring over time.

Familiarise yourself with your air conditioning controls and operations manual, along with the Climate Considerations and Flooring Maintenance sections of this guide.

South-East Queensland’s humid subtropical climate can affect apartment finishes over time. Timber floors may creak, doors may swell, and mould may develop due to natural temperature and humidity fluctuations.

These are normal in Queensland’s climate but can be managed with proper ventilation and moisture control.

Elaborating further on the condensation information provided in the preceding Section 5.6.3, we have compiled the following tips to aid you in maintaining your home.

• Control Moisture Levels – Use air conditioning, dehumidifiers, or the Dry Mode function to reduce humidity. Keep windows closed when using these appliances to prevent additional moisture.
• Improve Ventilation – On dry, sunny days, open windows when not using air conditioning. Always use exhaust fans during showers and while operating the clothes dryer. Moisture absorbers (e.g., DampRid) help prevent dampness in wardrobes and cupboards. Mould is common in Queensland, even in winter, when indoor heating meets cold outdoor air, creating condensation.
• Address Mould Immediately – Act quickly to prevent mould from spreading. If actions are not taken to mitigate the growth of mould, this may affect any future insurance or rectification claims (if applicable). Use a suitable mould remover and dry surfaces thoroughly after cleaning. Dispose of used cleaning cloths properly to avoid spreading spores. For recommended mould treatment solutions, refer to the Queensland Government mould and damp information website.

Living near a marine environment offers many benefits but requires increased maintenance due to higher moisture and salt levels in the air.

Salt buildup and humidity can affect internal and external finishes, potentially leading to mould, mildew, and corrosion. Regular cleaning and preventative maintenance help protect your home and finishes.

Maintenance Tips

• Clean windows and screens regularly – Salt residue can weaken surfaces over time. Spray undiluted vinegar, let it sit for a few minutes, then scrub with a non-abrasive sponge and wipe dry. If deep cleaning isn’t possible, rinse windows every few weeks to reduce salt buildup.
• Improve ventilation to reduce mould – Rooms left closed for long periods trap moisture, creating ideal conditions for mildew and mould. Keep your home well-ventilated and wipe down surfaces regularly.
• Protect metal fixtures and fittings – Railings, door handles, hinges, drain covers, and tapware are prone to tea staining and rust. Regularly clean and apply a corrosion preventative (e.g., CRC Marine 66, Innox, or WD40) to maintain finishes.

Issues caused by temperature changes, humidity, or marine conditions are not building defects.

Staying proactive with regular cleaning and maintenance is essential to preserve your home’s longevity and appearance.

Ridge Air Conditioning

07 3205 6044

info@ridgeair.com.au

Harvey Norman Commercial

07 3297 3700

stapylton.service@au.harveynorman.com

Briz Floors

07 3462 2715

brizfloors.com.au

CNT Electrical

07 3357 4000

cam@cntelectrical.com.au

Royal Cabinetry

0466 250 606

contact@royalcabinetry.com.au

Otis

1800 626 847

otislineteamau@otis.com

Able Security Group

24hr Call out: 07 3188 6085

bne@ablesecuritygroup.com

ProSync

07 3667 8288

dkeys@prosyncind.com.au

Imperial Coatings

07 3844 9543

admin@imperialcoatings.com.au

Civic Shower Screens & Wardrobes

07 3441 7777

www.civicscreens.com.au

Cascades Stone

07 5522 1697

info@cascadestone.com.au

Norfolk Blinds

0437 349 001

jana@norfolkblinds.com.au

Harvey Norman Commercial – Warranty

Fantech Intelligent Ventilation – Warranty

Go Tiles – Operations and Maintenance Manual

Airconditioning – Warranty

Bertazzoni Gas Cooktop User Manual

Fisher & Paykel Gas Cooktop User Manual

Miele Induction Cooktop User Guide

Fisher & Paykel Gas Cooktop User Manual

Bertazzoni Built-in Microwave Oven User Guide

Fisher & Paykel Combination Microwave Oven User Guide

Fisher & Paykel Active smart Integrated Refrigerator

Fisher & Paykel Built-In Over User Manual – OB90 Model

Miele Over User Guide

Bertazzoni Built-in Oven User Manual

Fisher and Paykel UserGuide-Built in-Oven – OB60SC6LEB & OB60SC7LEB

Fisher & Paykel Built-In Integrated Rangehood

Bertazzoni Rangehood User Manual

Miele 9kg Heat Pump Dryer User Instructions

Miele 9kg Washing Machine User Instructions

Fisher & Paykel Vented Clothes Dryer

Fisher & Paykel Dishwasher User Guide

Bertazzoni Dishwasher User Manual

AirTouch-5-User-Manual

Ridge Air Mechanical Services Manual

Fisher & Paykel Integrated Wine Column

Norfolk Blinds – OM Manual

Briz Floors – OM Manual

Natural Stone Care Maintenance

Firstly, check that the power supply to the building isn’t interrupted on the Energex website. If the power supply isn’t interrupted, then refer to the Apartment Switchboard section of the Apartment & Building Services Overview page for information on your electrical switchboard

During a power outage, electronic strikes in communal areas will remain functional on backup battery power.

Apartment front doors with smart locks have a separate battery system and will stay secure. A low battery indicator will flash when it needs replacing. You can always use your entry key for manual access.

Your air conditioning control panel is mounted on the wall in a central location in your living room. For operating instructions, refer to the manual located here and on Mosaic’s Resident app.

You only need to arrange electricity and internet connections. For further information on arranging connections and how your other services are billed, please refer to the Apartment and Building Services Overview.

The hot and cold water isolation valves are located in the services cupboard within the services cupboard in the hallway.

Your apartment’s smoke detectors are localised and not connected to the fire brigade (QFD).

The building is equipped with a sprinkler system that activates in response to heat, triggering the evacuation alarm and alerting emergency services.