Apartment Maintenance Request Details

Emergency Maintenance

An “Emergency” is classified as a burst water service, gas leak, blocked or broken toilet, fault or damage likely to cause injury, serious roof leak or electrical shock/fault.

During Office Hours

If you have an emergency maintenance issue during office hours of 8:30am to 5:00pm (Monday–Friday), please contact us directly on
1300 985 852.

Out of Office Hours

If you have an emergency maintenance issue outside of office hours (after 5:00pm or weekends), please submit the issue below and make contact with our mentioned contractors directly.

Emergency Contacts

RTL Plumbing (Plumbing) 0402 089 128
Pearson & Sellwood (Electrical) 0418 740 639
P & J Home Services (Carpet drying) 0434 308 501
State Emergency Services 132 500

Submit your Maintenance Issue

Locked yourself out of your apartment?

If you are a tenant and you have locked yourself out of the unit/complex, please find below details for registered locksmith that belongs to your site. Please note that both registered locksmiths will ask you for photo ID that shows the property address to allow you in – otherwise you will have to show a bill with the property address and your name or the Tenancy Agreement.

Complexes: 39 Dorset Street, Ashgrove | 16 Shottery Street, Yeronga | 111 Kates Street, Morningside | 12 Bott Street, Ashgrove | 32 Gallway Street, Windsor | 40 Donaldson Street, Greenslopes | 16-26 Archer Street, Upper Mt Gravatt | 10-12 Lima Street, Auchenflower | 24 Norman Crescent, Norman Park | 50 Bonython Street, Windsor | 147 Sir Fred Schonell Drive, St Lucia
Registered Locksmith: Able Locksmith
Phone Number: (07) 3393 9500
Call Out Fee: Monday to Friday (5:00pm onwards) $165 GST inclusive | Saturday (anytime) $176 GST inclusive | Sunday (anytime) $203.50 GST inclusive. Please note that if a key is lost and needs to be replaced onsite, this will be quoted onsite for an additional $110 per hour.

Complexes: 28 Chatsworth road, Greenslopes | 41 Foster Street, Newmarket | 49 Dickens Street, Norman Park | 16 Camborne Street, Alderley | 32-48 Latimer Street, Holland Park | 46-48 Latimer Street, Holland Park | 9 Quarry Road, Alderley | 121 Clarence Road, Indooroopilly
Registered Locksmith: Access Hardware
Phone Number: 1800 555 700
Call Out Fee: Monday to Sunday (5:00pm onwards on weekdays or anytime on weekends) $200 plus GST and $88 per hour plus GST for labour. Please note that if a key is lost and needs to be replaced onsite, this will be quoted onsite for an additional fee.

Complexes: 17 View Street, Mt Gravatt East | 14-16 Priory Street, Indooroopilly
Registered Locksmith: Brett’s Hardware
Phone Number: (07) 3361 0510
Call Out Fee: Basic Gain Entry $180 plus GST | Other After Hours Works $145 plus GST then $90 plus GST per half hour.

Complexes: 131-135 Clarence Road, Indooroopilly | 18-26 Mermaid Street, Chermside
Registered Locksmith: John Barnes Locksmith
Phone Number: (07) 3275 8888
Call Out Fee: Monday to Sunday (after 4:30pm) $145.20 GST inclusive plus additional labour charge to be quote onsite.

Complexes: 39-41 Ashgrove Avenue, Ashgrove
Registered Locksmith: Surfers Paradise Locksmiths
Phone Number: (07) 5588 8111
Call Out Fee: Fee depends on the time of day/night and will be quoted at time of call.

Maintenance Requests

We will put your request to the owner for approval and once approval has been received, we then place a “work order” with the appropriate tradesperson to carry out the repair. The tradesperson will contact you to arrange access to the property. Please note that if an appointment has been made to meet the tradesperson at the property and you fail to turn up, you may be liable for their call out fee. Also to be noted that should it be found that the repair is due falls under the tenants responsibility; we will forward you the invoice accordingly. Please notify our office via email again once the repair has been carried out. If you do not hear from a tradesperson within 48 hours of receiving this email, please contact our office, thank you.